Everbrook Senior Living

I have been at Stonebrook Windsor Lock four years. I cannot imagine a better place. Top notch staff and programs.

Our family had an in person tour and we found them to be very pushy the entire time

They do not listen to families concerns and they are rude when you talk to them, especially the nurses and they are not respectful of your wishes. The staff is transient. I would not recommend them to others.

Nice facility and staff. Costs a little high.

Beautiful facility however it is too out of the way and at this point, there are not many residents there. This is not the right place for my parents.

Newer Facility... after 2 years, they still don't know what they are doing. Would NOT recommend the place to anyone. Don't believe all of the Marketing . Poor Procedures Understaffed Management Covering up serious care taking problems Since opening 2 years ago, entire staff has been replaced at least 3 times. Poor communications with family Food is not what was advertised when they first opened. Call buttons rarely get answered. CNA staff not properly trained or supervised and caused my 93 year old mother to have an avoidable fall where she broke many ribs.

My brother-in-law stayed at Stonebrook Village for a short while. When we decided to move him because of unreturned phone calls and poor service, the Director called a meeting with family members, my brother-in-law and the Village's attorney. She asserted that my brother-in-law wanted to stay and could make his own decisions even though Stonebrook itself had recommended that he be placed in their memory care unit. She even refused to let my stepson take him for a walk without a Village employee to accompany them. Hard to believe, but true!

My brother-in-law lived at Stonebrook for a short time. When we tried to move him because we didn't like the lack of service, the lies and the very slow return of phone calls, the director tried to stop us. She asserted that he could make his own choices, even though Stonebrook knew that he had been diagnosed with Alzheimer's and the facility itself had recommend that he be placed in their Memory Unit.

HORRIBLE HORRIBLE HORRIBLE!! Patients have call buttons that aren’t answered, they aren’t bathed as they’re supposed to be (3 x per week). They get orders from the doctor, which aren’t followed, which I called them on last week!! I pulled out the orders and it was clear as day!! This place is a real DUMP!! Do your research and put your loved ones into a compassionate facility, as this one isn’t!!

I would give it a negative 5 star, but it won't let me. Don't put your love ones here. The staff is terrible, they lie to you, there are not enough nurses to care for the patients - there are never any doctors available. The dementia patients are not interacted with - to help them get a good quality of life. The Staff is rude to visitors and will out right lie to your face if it will make them look better. There are not enough activates for the patients especially the dementia patients. Your family member will seem to deteriorate faster here. Don't go there