Frontline Management

I would say I love me the community and the staff and administrators were great. My mom however was only there less than a week before she passed, they acted like we had been there much longer.

My Dad was looking to downsize after an unexpected hospital stay. My Dad was still independent but we thought a community setting would be good for him. Dad liked the Pueblo Villa independent living option. He said the food is good and he’s found a group of friends to eat with. He was also able to fit his giant TV in the living room. We liked the view from the bar in the penthouse. The apartment also had a very large balcony. They have a small workout room and a library. They also provide transportation a few times a week for medical appointments and to go to the grocery store. Dad is very happy at Pueblo Villa.

What our family likes the most about North Chandler Place is having the comfort and reassurance she's well taken care of . Gives me good peace of mind. She is safe there and we would recommend them to other families based on the experience we have had so far.

Independent Living, but have ' care' provided for specific purposes. The meals etc are very good...kitchen sometimes has staffing issues which can present problems, but it is understandable and not frequent. There are a lot of activities for more sedentary folks...and transportation provided for scenic, educational day trips for our more active residents. Yes, building is old...built in early 60s and has it problems, but none have been critical. Inconvenient at most. Personally I think it's expensive for what we have....Nearly [fee removed] a month...but everything is provided....2 Meals a day, available laundry service for sheets/towels, housekeeping, all utilities...wifi extra thru TV service, maintenance for apartment issues. Solid concrete block....VERY Quiet! Never hear neighbors, or their TV. Or their dogs barking. Have bank, grocery store., Walgreens, Dollar General, two restaurants....one Mexican, the other Chinese, gas station... All across the street! Also transportation for medical appointments as well as to Walmart, Target, etc.

NCP staff were wonderful and made the process of moving my dad in to his apartment so easy. They were on top of all the concerns we had and maintenance fixed a couple small issues the same day. [name removed] are amazing and go above and beyond.

The staff is always helpful and cordial. The place is kept clean and the cafeteria is like a good restaurant and the food is really good for this type of facility. The move in process went very smooth and [Name removed] was very friendly and helpful. I can’t really think of anything that stands out as needing improvement that can be done with a facility like this.

I would recommend to others. I picked this community because of the price and quality.

I would like to let you know that North Chandler place is a blessing to me and my sister. They have taken very good care of her and made adjustments to assist where needed. I would recommend them to anyone who needs to have a safe place for their loved one; whether it's mom or anybody else for that matter. It is also allowed me to be able to do the ordained calling that I was given by Yahweh with peace of mind.

We were looking for a place for my parents. We had a tour with [name removed]. He was great! The campus is clearly older but the new paint looks really nice. The apartments felt homelike and we think it will be an awesome fit for my parents.

What our family likes the most about the North Chandler Place is the comfort and reassurance that our loved one is well taken care of. It gives me a good peace of mind.

I was totally satisfied with my mom's experience at the Villa. I rate all the above categories a 5. My mom was only at The Villa for two weeks while I went on vacation. She is 91 and has lived with me for one year. I was hoping she would like the friends she made and the social interaction since she was surrounded with people her own age. She did enjoy her stay there, however, at this time, she does not want to leave my home. I continue to encourage her to rethink moving permanently there. I will highly recommend The Villa to anyone interested in senior independent living.

Meals are excellent, much better than anticipated. It's a 60 year old building...so there are issues, but understandable and being rectified...Fun activities, beautiful Penthouse, rooms are spacious with an unbelievable amount of storage. Housekeeping/laundry is great....Kitchen is my only disappointment....I've had a motorhome with a larger refrigerator! Elec stove ( which I understand for safety reasons, but a learning curve for sure! With meals provided, they probably don't expect us to do much cooking! Price?? Yes, it's pricey...but what isn't? 3800 a month us tight....BUT! We don't have any property taxes, rental insurance is very reasonable, no utilities, not any significant grocery expenses. Medical transportation available as is per mile shuttle...and a free shuttle every Saturday to a variety of stores...Walmart, Kroger, the Mall, etc. I'm soooo glad I used APFM.... You've been awesome!

Our family had an in person tour with North Chandler Place and it was a great tour experience but it wasn't as communal as I thought it would be and so it was just not going to be the best fit for our loved one.

North Chandler Place was the least expensive facility that we looked at during our search. The facility is older, but when we were there they were actually in the middle of doing a lot of upgrades and renovations. It is a very large facility, you had to travel kind of far just to be able to get to the dining room, activities room, etc. and that was not going to work for my loved one.

I had a wonderful tour experience at North Chandler Place. The staff were all so friendly and responsive. The facility itself is larger which was the reason we did not choose it. My loved one has vision impairments and so I thought a smaller facility would make it easier for her to get around. It seemed like a great place.

Awesome

Highly recommend North Chandler Place

My friend never made it to the assisted living community; however they were in the rehab area of the community. The issues I had was with management of rehab and the community overall. There were things missing from the rehab area that my friends was in that belonged to them. I had to pay for the room in the assisted living area. Since my friend never made it into the assisted living I had requested the community fee to be refunded to me. The community never refunded me this money that I paid.

It's a great place compared to where she came from. I think this is an excellent to put your loved one. They provide excellent service here, they are very friendly. I am very pleased with their communication. It's not up to date, but it is very comfortable and more like home.

This community has a normal type of setting to it, it does not feel like a nursing home. It is surrounded by greenery and trees. He seems very happy so far and his apartment is just perfect for him. The staff members are awesome, especially the lady our family has dealt with so far [name removed] is just the sweetest most awesome person ever. The maintenance team is always quick to respond when our loved one needs something .