Harbor Health Management

Good choice for our dad, right off of 694 and university in Fridley which made it nice and easy to get too. Small and quaint and family like atmosphere. The chef makes to die for dishes, staff is very friendly and loving, they do a great job keeping the place clean and orderly. We are very happy we found dad his home here!

Overall we are very pleased with choosing Watermark. The staff take wonderful care of our grandpa. He is very happy and engaging when we come to visit. The food has always been excellent when we stay and join. His apartment is a bit on the smaller side and not a lot of extra space in the community itself, but the cares and food and company is what makes this place perfect for grandpa, especially with him having dementia and he doesn't need all of the extra curricular activities and spaces! We are very happy with Watermark!

Tour was good, staff friendly. There isn’t a lot of community spaces for dad to explore. Care over amenities is what’s important and dad is getting great care here. I do appreciate seeing everyone so happy no matter what time I come in to visit. Im very happy with my decision to bring him to Watermark

Beautiful building, but expensive. Wish they would come down in price. How can any afford years of this? But I guess the poor never will get an opportunity to live somewhere nice.

The facility is new so it is very nice and in good condition. The biggest thing that I was disappointed in was the friendliness of the care giving staff members. I have seen it get better since I have been there. If you are able to move around and go to the dining hall with the other residents, your experience may be better.

This was such a wonderful community for mom to come home too. We are forever greatful for the staff! Thank you to everyone for how kind and thoughtful you all are you truly made us feel like you were our family from day one! We love you all!

We chose this place because of the staffing ratio and how cozy the community felt. The staffing ratio for every 3 residents a care provider is provided. We couldn't find that anywhere, and with out small and cozy the community felt the wait times were almost non-existent! This is exactly what we needed for mom with the kind of condition she was in. She was past the stages of playing cards and dancing and our primary concern was the cares she was receiving and how fast someone could get to her room. We made multiple visits here before we made our mind up. we even came in unannounced just to see if indeed this place really did go as smoothly as the tour made it feel, and i am pleased to say...IT DID! The staff were so friendly and inviting. The nursing staff went above and beyond to make us feel welcomed. The administrator is so kind and gentle and doesn't make you feel judged when you walk in. The nurse is very knowledgeable and the food is superb! We are so happy with our choice!

We have our loved one at The Harbors. The care has improved a lot in the last year with better staffing of the CNA's and less shortages. Also there were new hires for some major positions, including Director of Nursing, and activity director which have had positive results. We feel our loved one gets good care and the staff really likes her! It's so nice as she feels loved and cared for.

The staff members were very nice, but some very important things fell through the cracks due to the lack of communication. Also when it comes to the meals we wish they would of been a little more accommodating and offered different options.

I would tell others to find somewhere else. My loved one is there for dementia and they have escaped at least three times that I know of. They have been put in the hospital because of dangerously low glucoses. Their room smells, horribly, and people aren't doing anything about that. I find my loved one very wet when I come and I don't expect that. I believe on some occasions, they don't change them for bed - they just let them sleep in the clothes they're in. It's also extremely hard to get ahold of someone to talk to.

Thankful they were accommodating when we needed them. Loved the head nurse, however he left. Staff seemed rushed when taking care of the patients, I.e., when getting patients back to their rooms after meals, they didn't take enough care in getting them in the elevator. Great response from staff when looking at the place; much slower response after we were clients. The food left a lot to be desired.

With current staff there is a lot of empty promises made and very little follow through.

I was uncomfortable with this community. It seemed to be very disorganized and the tour guide was very busy and there was no one to help so that she could give a reasonable tour. THe community seemed to be very congested and dark, with tight hallways.

We don't like the foodservice now that they are being served in their room. They are understaffed. They have no activity room, the dining room is the only space they have to use. They don't do many activities. They have a beautiful outdoor patio and gazebos for residents. The halls are dark and there is no seating.

The reason why I chose this facility for my wife is that it is closer to where I live. The staff here isn’t fabulous, but they do seem to be okay. I see my wife two times a day and I’ve noticed that this community is better than one of the other places she has been. The facility itself is clean and well kept. I would recommend this facility to other families.

Personally, I did not like that place at all, the care was lousy. The place was not clean, they even had dead birds in the aviary there all weekend, there's really nothing I can say good about it except the food was very good and I took my husband out of there in less than two weeks could not see paying that much money for such an awful place.

The one concern when mom was there , hard on communication not always understanding when getting back with questions.

Some of the staff were friendly, and were some not. We did not have a good experience. The food was okay. For other families looking into this place, if you have a memory care perosn that needs a place just for supervision and for meals it is okay. But for assisted living, and socialization don't go there. They had activities but my loved one did not participate. Not too many were interesting. They were geared around memory care.

My loved one didn't get any care, he was kind of left in his room to fend for himself. They provided excellent meals, but I had to tend to a majority of his care. That included cleaning his bathroom and changing his clothing & bedding whenever I visited. Communication between the community and myself was good. They promised to fix things and they did, but it was just one thing after the next. There was a lack of activities as well; I'm sure they were short staffed so that was likely the root of a lot of issues. The staff that they did have weren't very workable. It wasn't a clean place, as common areas weren't well-maintained. I finally found out that they only clean their rooms once a week, and I don't think that's enough for someone who has dementia. Because they only had weekly housekeeping, I often had to clean his room and pick up myself. I also didn't like that the memory care unit is on the second floor. One elevator is all they had for all the residents who were in wheelchairs, used walkers, or confined to a bed. It was inconvenient because there was oftentimes a wait for the elevator, as the dining room was downstairs.