Lifespark Senior Living

The facility was not clean and it feels a lot like a nursing home when you walk in. The staff did not answer my questions when I was asking them about the memory care unit. It was also more expensive than the others we looked at.

Relatively new facility with a fantastic location on the Fox River. However the care provided is less than stellar for the costs. Each year costs have increased, over 10% in 2021. Turnover very high with care staff & RN, therefore lack of consistency in care & training of staff. Assisted Living needs a lot of improvement in the care, found Plan of Care not followed after repeatedly bringing issues to Executive Director's attention. Good caregivers either leave quickly or are let go.

My mom, a Landmark resident, was rushed to hospital with sudden illness and didn’t return for several weeks. During that time, no employee reached out to her or family: NO card, NO phone call, NO e-mail, NO visit (contrary to what we were told). Two days after she returned, I spoke for ten minutes to executive director [name removed] , seeking info on outside assistance options. [Name remove] uttered not one supportive or empathetic statement during the call – indeed, she didn’t even mention my mom’s name. I asked her if we could negotiate a small rent credit to offset the meals, daily checks and cleaning that her facility need NOT provide during my mom’s absence. [Name removed] curtly replied that their policy didn’t allow it. Landmark’s insensitivity and inflexibility during a family crisis – which is common in their industry – is only one of our concerns with this facility. The food is below-average, call response times can be problematic and they often fail to heed our requests, even after we repeat them. On five occasions, I requested by e-mail that [name removed] arrange daily checks not to be done at certain times of day. Our request still has not been honored. To be fair, residents are terrific, facility is cozy and staffers properly identified the need for help during emergency, and sought it. Still, overall: a Disappointment – and Landmark would benefit from caring and responsive leadership at the top.

My mom, a Landmark resident, was rushed to hospital with sudden illness and didn’t return for several weeks. During that time, no employee reached out to her or family: NO card, NO phone call, NO e-mail, NO visit (contrary to what we were told). Two days after she returned, I spoke for ten minutes to executive director [name removed]i, seeking info on outside assistance options. [Name removed] uttered not one supportive or empathetic statement during the call – indeed, she didn’t even mention my mom’s name. I asked her if we could negotiate a small rent credit to offset the meals, daily checks and cleaning that her facility need NOT provide during my mom’s absence. [Name removed] curtly replied that their policy didn’t allow it. Landmark’s insensitivity and inflexibility during a family crisis – which is common in their industry – is only one of our concerns with this facility. The food is below-average, call response times can be problematic and they often fail to heed our requests, even after we repeat them. On five occasions, I requested by e-mail that [name removed] arrange daily checks not to be done at certain times of day. Our request still has not been honored. To be fair, residents are terrific, facility is cozy and staffers properly identified the need for help during emergency, and sought it. Still, overall: a Disappointment – and Landmark would benefit from caring and responsive leadership at the top.

We toured this community and it was extremely short and not informative. We waited even though we had an appointment. The rooms were adequate. It was nice and kept up well. I recommend families tour many places before making a choice.

The only good thing I can say about Landmark is that the people you meet in the beginning are very nice and friendly. When you confront them about a problem you get lip service only. . The Food is on the most part bad . Recently my loved ones apartment has not been cleaned on a weekly basis, nor has her bedding been changed weekly. They do not have a lot of activities and they do not seem to get the seniors involved . I would not recommend Landmark at all.

The place was new and clean. The person giving the tour has not given a tour before. She was not able to answer financial or specific service questions. Another turn off was the call button is for emergency use only. Most other places the resident can use it just when they need assistance.

End of life care was horrible experience. Unethical conduct by some staff. Multiple times medications were found on father's floor. Failed to fully observe him taking medications. The staff did not follow through with bathing requirements and my father suffered nasty yeast infection, I had to treat.

Management and staff are so out of touch with residents in Memory care... no activities and no approaches that of a memory care approach. So disappointed in this place no one really is there fir the right reasons. They say they will and charge you for it but it won't happen. Not a place for a loved one to live . Food is absolutely terrible and the upkeep and housekeeping is awful!!

When it comes to the friendliness of the staff 90% would get a -1 and 10% would get a 5. They lied and added [fee removed]. if they would get care. I ran 2x a day until I hired outside help. It was by far the worst experience I have ever had. I could write a book on how bad it was. When my dad choked on the dining room and taken by ambulance, they said I had to pay for the meals while he was in rehab all month. "He didn't give a 30-day notice that he was going to be gone! " Are you kidding me? You called the ambulance, you saw him leave. WTH. have heard that the director was let go. Good. She took the kitchen crew to a ballgame at the last minute. Instead of having pulled pork, they got cheer salad. My mom can't eat lettuce.

I would never recommend to anyone. I would never chose this community. . It was the worst experience.

We were appalled at the lack of follow through with requests, poor adherence to COVID Guidelines, nurses being dishonest to cover their tracks, poor food quality to name a few. [name removed] was wonderful, some of their aides are excellent but a few are also mean & terrible with the residents. Cost went up every 1-2 months . Dad was able to escape easily from memory care & staff did not even know he was gone.

You get a friendly face when you ask for a tour. You are shown a loving, and caring facility. You're questions are answered with enthusiasm. Once your signed on and in though, it's a different place.

My dear 82 yr old friend is in this hellhole and they dont even have a diagnosis yet. They have LOCKED HIM IN HIS "room/cell" so he feels trapped in jail. The nurses are VERY RUDE. I call my friend daily to cheer him up and see how he is doing. A nurse whose name I had never heard called me yesterday and threatened to file a Police Report due to my daily check in calls to my friend. Here is what I am reporting: #1 I am not even in their state nor jurisdiction. #2 I care about my friend very very much. My love for him as a father figure is very established. He calls me family as do I call him. #3 I'm not after his money But I am trying to protect him. We have talked financials often. With my 8 years of experience as a Money Manager/ Stockbrocker at Smith Barney in Ventura, CA. I DONT NEED MONEY. I NEED My Friend TO BE SAFE AND HAPPY. His niece filed a complaint to his [profanity removed] NURSE which is entirely frivolous, unmerited & baseless. After 18 days of forced isolation he wants to go home.

Do not - I repeat - do not entrust the care of your loved one to this facility. The staff is inexperienced, poorly trained and we felt no compassion from them. Our loved one died in their care under questionable circumstances and not one person from their staff even acknowledged us when we came there the day of their passing and on the days we came to clean out the apartment. No one even made eye contact. The management appears to be in shambles and we were told much of the staff has left. The kitchen staff was constantly turned over and short staffed and the food was terrible. Don’t put yourself through the pain we’ve gone through.

Gives discounted rent rates to move in and then large rent increases every 6 months. Mom had to scrub her own toilet in between cleanings. Carpet in building used to be cleaned at least 1-2 times a month - have not been cleaned in over 2 years. Will falsify medical symptoms to be transferred to ER and then refuse to take resident back.

They were so understaffed and did not have near enough people to watch over or care for the residents. They did not do any activities with the residents, The most that I saw them do was watch movies. It was total chaos and I could not let my wife be in that environment, so I decided to take her out. Unless they really changed some things, I would not recommend this facility to anybody. It was so bad that I filed a complaint with the state.

We were not able to get inside to see how clean the community was but as far as our loved one hygiene, that was not taken care of. The first four weeks she was there she contracted covid, and during that time the services they provided were not good. She fell out of bed four times, had to go to the hospital and ended up getting sepsis. They did not have enough staff, and they just did not have enough staff that was knowledgeable for those individuals who need the extra help. They were friendly enough to get you into the community but once you got in, that was not the case. The nurses never had time to speak with you, and the value was a rip off.

I put my aunt in this facility when it was just opening up and was brand new. There was a certain amount of chaos due to that and the manager we spoke to left soon after she was in here, but has since then returned. I do believe this contributed to the issues we had. I had to remove my aunt very shortly after because she had an emergency hospitalization due to the level of care she received here. She was dehydrated because no one was keeping track of her food or liquid intake. The hospital staff told me that this should not have happened. I feel like they are so busy taking care of the higher maintenance residents, that they do not put much care into the residents who are more quiet. I was very unhappy with the quality of care she received here and would not recommend.

On the evening of [date removed], in my mom’s room at Landmark, I witnessed the following: - Male aide (I’m required to omit names), tasked with administering her evening pills, falsely claimed that two of her meds, crucial to her survival, were cancelled earlier in day by her primary doctor. - Landmark’s director of health services initially agreed with aide, then was forced to admit the mistake but offered no explanation, apology or even a hint of empathy. - Worse yet, she initially refused to speak with me, promised to call my sister/p.o.a but then refused, and abruptly disconnected the phone. Amazingly, their reckless medication error was not the only one that day: - In morning, female aide mistakenly gave evening-only med to my mom, then as a correction, instructed male aide NOT to give med in evening. But he either didn’t receive her communication, or failed to see it, and had planned to erroneously give med a second time in day. - When I asked male aide to verify whether med was given in morning, he falsely claimed that NO meds were given to my mom. I e-mailed a detailed complaint that evening to Landmark’s executive director, and absent a response, a follow-up the next evening. - On morning of [date removed], in phone conversation, executive director promised to send a written response explaining why these reckless errors occurred, and how they will be safeguarded from happening again. - Only one hour after her promise, in a stunning reversal, executive director stated in e-mail that Landmark had already “completed” an “internal investigation” on [date removed], had reported results to my sister and would offer no further comment. - Landmark’s claim is provably false, as executive director told me by phone that she didn’t receive my complaint until morning of [date removed] – one day AFTER she claimed to have conducted review. If you choose this facility, I urge you to be vigilant in supervision of their conduct, and do not expect cooperation from management.