Novellus Living

We picked this community, because it was proximity to my home also it was a smaller facility and felt more comfortable to my mother. I would recommend to others.

I am a resident here at Brookdale Clairemont for almost 2 years. There’s neat things to do thanks to the activity manager. I really like the staff they do have. The food is being improved because of the new chef. I really enjoy our bus outings.

All of the staff are very friendly and attentive. I didn’t feel, however, that the staff integrated my family member into the community very well. I felt a little more attention could have been given to her to help her understand how she could thrive in the community. The facility is kept in excellent condition. The staff was unobtrusive when cleaning and sensitive to resident privacy. Communication with the family is an area in which Orangeburg could improve. While everyone was responsive to questions, I felt they could have been more proactive in communicating with me about my family member's health. Also, change the menu at once! I didn’t feel the food options at Orangeburg were appealing in quality or presentation. The food was extremely basic, without much flavor, and cheap. Though the staff encouraged my family member to eat, it didn’t occur to them to ask her what she would eat when she stopped eating. And, to be fair, I didn’t pick up on that until a month after she arrived. Once I bought food she would eat, she started eating a little better. Overall, even with the areas in which I feel they need improvement, I would recommend Orangeburg to anyone seeking Memory Care.

All the staff are friendly. The girls are constantly working to do everything they can to help me. They seem to enjoy their jobs and get along so good together, and laugh a lot.

This has been a pretty good experience with staff for us. The staff communication with the family has been good. Sometimes it has taken longer than expected to hear a response about our questions. There are three meals a day served to the residents, and there are choices for the residents to choose from. The community could use more staffing to assist with the care of the residents.

They communicate well with families on updates they have about your loved ones. For the most part we have had a very good experience. They try to accommodate when your loved one is not comfortable with a roommate or the situation. I would absolutely 100% recommend Orangeburg Memory Care.

Our family had an in-person tour and it was a really nice experience but it just did not have all the services we needed.

The tour was nice. The people were nice. I didn't see any issues. It was a smaller community than others we looked at. But the cost was quite a bit higher and out of line with with the other three we toured.

It's a very clean and bright facility.

Also went well with this tour, but facility chose was closer to our family.

Our family had an in person tour and the lady who gave us the tour was so sweet and kind hearted. Even though our loved one did not move into this community she has still kept in contact with us.

We are super happy with everything. The only complaint he has had is the food. The facility does know that there are complaints and they are working on improving things. The care and the people have been wonderful. I would recommend to others looking depending on what you loved one needs.

My cousin and I toured this facility with [name removed] in sales as a potential spot for my aunt who needs memory care. We loved the place and the employees. They made us feel like family and very comfortable that they can care for her. I believe my cousin is in the process of finalizing my aunt's move in. I look forward to visiting her there.

There are a lot of things about the facility we like and my dad is happy here. The facility itself is very clean. One that that really upset me is that if your loved one has to go to the hospital, they send them to Kingwood. So if you have a preference on hospital, they will not accommodate that.

They were very caring and very concerned. My loved one passed away while he lived there, and they showed their concern and asked if there was anything they could do to help. Everyone was very friendly. It was relatively clean, but the carpet had some stains, and sometimes messes would take a couple of days to be cleaned. It's an older facility too, so it's harder to keep clean and/or look clean. But overall, I think it was a good value.

We chose Atria Kingwood because of the beautiful welcoming concept when you pull up to the facility. It is beautifully decorated and made us feel comfortable when we walked in. There is a big great room with a piano and a lot of plants and the staff are very friendly even when you are just looking. My moms room is very spacious and comfortable as well. She does complain about the food, they have had a couple of different chefs come in and it is getting better and improving. I would highly recommend.

I would tell others that this specific community is a great place to check out. The staff has been good to work with. The community allows pets. The rooms are adequate for the residents and some of the rooms have small patios.

We have had a great experience at Atria Kingwood. It is a great place, especially for people who can take more care of themselves. If they cannot help themselves, I do think you would have to look elsewhere as the staff here are not actual doctors or nurses, they are techs. The staff members here are all very caring and have been great with my parents.

I would want others to know that when we went there they said she could stay here until the end of life, she was in memory care. That did not end up being the case. She was not even here 2.5 months and she had a fall. They called me and took her to the ER and took her right back to the facility. They did not even call me to tell me she was back at the facility. I was unable to talk to my mother when she was in the facility. We had issues with medications and she contracted a yeast infection over the bottom half of her body. It always smelled like urine in the room. We took her to a hospital and she had a severe bladder infection. The staff members were so young here and seemed more like babysitters, I think they needed more training. We went to the facility and got her furniture out after she had passed and they told us they would not charge us. They did charge us and it took FOREVER to get it back. I would not recommend this facility at this point in time unless they changed their staff members.

Nice location, easy access, flat terrain so easy for my mom to get around, knowledgeable and very nice staff. Waiting on pricing.