Regency Pacific Inc.

Pleasant environment

I took a tour of this facility while looking for a place for my Mom. I didn’t care for it much. The building itself is much larger than a few other places I had seen and I felt like my Mom would just be “one of the clients”. I met the directors and they both seemed pleasant but the facility, overall, just didn’t feel like home.

I had a tour of this community and it was not one of my favorites that i had seen. I had noticed that all of the doors where closed and I did not like that at all. I don't understand how the staff would keep a good eye on the residents if they where all in the rooms with the door closed. It seemed very depressed and not a very bright environment that I would want my mother to live in.

The facility is clean. The staff is friendly. The staff is always fixing things that are broken. She was at another facility that we was not pleased with and got her here and we're very pleased with everything they do here.

The facility at Regency Newcastle is very nice, but they do have some issues with staffing. From what I can gather they do not pay their staff to well and as such they have a high turn-over rate. They seem to care more about having and keeping up a nice facility than finding and hanging onto good competent staff. The nursing care is very good though.

It was an okay place. The facility was clean and up to date. The rooms were kind of small. It was very expensive to from what they were offering. It really seemed like they didnt do anything they barely answered any of my questions.

We visited here when we were looking for options. The distances were too far for my mother. In my opinion you cannot pay people to care, unless they are family there will always be some form of [removed].

Was not expecting the price to be so high. We had set a max we could afford and this was way above that so kind of set the stage for the day. Our guide told us that should our next tour offer us a deal we should call her back and she would see if she could match...WHAT A COMMENT! Why didn't she give us her best price from the start? What a sales job! I gave a 3 star rateing because room was very clean, food looked good and residents looked happy.

Across from Fallbrook hospital. Good food. A consideration

Nice facility.....a possibility.

This community was nice to tour. The staff seemed friendly and nice very helpful The community appeared clean and well maintained. After going over my mothers level of care needs they determined if they would not have been the community for her due to the high level of care and supervision she would require.

I was not at all impressed with the Redmond facility (Regency) The dining area/food was awful.Go elsewhere! We picked this community, because my loved one didn't want to spend anymore.

Regency park place has been an refreshingly pleasant expertise for my mom. She’s happy and we (her family) are too. They are very flexible and we feel her needs were always met and we’ll worth the money. Which was very reasonable too

My Father was only at this facility for 3 weeks before they kicked him out. I feel like they didn’t give him any time to adjust because he does have dementia. They are a memory care unit and it seems like they only want a certain type of residents. The residents they do have are all drugged up and sleeping all the time. My Father, however, wasn’t sleeping all that often and they didn’t want to do the work to care for him. I would not recommend this facility to other families.

The apartment kitchen takes up too much space. Has full appliances which mom does not need. They don't do med support to the level mom needs. They don't have the level of comfort I am seeking. Apartment is small, bathroom not well appointed and the room smelled. The menu selection looked meager. Will not go back for full tour.

* Granted - my internment within the confines WAS half a decade back - but, I felt obliged... built inside a virtual asteroid crater - if yourself or your loved one has mobility or pulmonary issues - they'll be restricted to the grounds barring Staff intervention... but, never fear - as, "The Grounds", are certainly a treat! just next door is the Redmond Nursing Care Facility; so - should you break a hip - your next stop is only a stone's throw away... and and and; right next door to the Nursing Home? a beautiful, nearly 1/3rd MT Cemetery you just GOTTA wonder, "was this [removed] planned"? I've kinda 1st hand experience as I stayed from June of 2010 through May of 2011 - until I was actually EVICTED due to an exacerbation of one of my determinant diagnosis for admission - after being railroaded when their Admin' (term applied willynilly, 'fer sure), chose to play the, "Danger to self and others", card straight up: if you are a "private payee; you'll be treated like Royalty; absolutely... but - if you or a family member / loved one is on the dole (Medicare / OHP) I sure [removed] hope you have attentive significant others - because that's the ONLY m/f'n way that any basic human need for companionship, interaction, and/or amenities will be met

Note that the most complimentary reviews are from 2015 and earlier. My mom lives here and informed us the place changed hands around the first of the year (2016). Her neighbor who employed home help was evicted - so much for "assisted" living. My mom's apartment has a washing machine that was wired backwards, so the hot dial gives cold water and vice versa. Calls about this to maintenance go unheeded. Housekeeping staff seem, in her opinion, less motivated than when the place was managed by the previous owner. The food has gone steadily downhill. It's now one choice of meat at dinner with one vegetable where before there were multiple options for main protein and side dishes. The other night they served Polish sausage and sauerkraut, period, great for those who like it, a complete fail for those who don't, or worse, those who have a condition that won't allow them to eat such fare. If you have ulcers, diabetes, or any condition requiring a specific diet you're now out of luck. Mom's been shopping for groceries and doing her own cooking but she's still has to pay for food she can no longer bear to eat. Corn dogs and similar fast food are now what passes for lunch. Despite this downgrading of the food there's been no lowering of cost to live here. My mom isn't the only resident looking around for another place to live and we can't wait to help her make the move.

My mom would not have fit in here. Seemed like a nursing home more than an assisted living place.

Sun Terrace Hermiston has had a problem in the medical part of their service. This year alone they have forgotten to order prescription meds on time and Mom ran out of her Hydrocodone. The med aides then wanted to substitute [an] Oxycodone. That is not acceptable and the question has to be asked: where did the med aide ([Removed], 2017) get [an] Oxycodone prescription drug, from another patients supply or? This has happened before and after numerous meetings with management and the RN, this problem continues to exist.

Areas we think they could improve on would be keeping the patients Medicines organizes and not lost or last minute reorder so patients family is on alert daily with fear of wrong dosage or misplaced medicines and doctors orders and cleaner bathrooms and better food to eat and more helpful workers, not just doing just one project. As it's not there job and not asking other workers to help patient.