Residents First

My Mom lives here and there are not enough words to say how wonderful everything about Melody Living is. The Executive Director, [name removed], has put together a team second to none. Extremely professional and experienced, kind and compassionate, full of energy and ideas to care for the residents. These people know what they are doing and how to care for the seniors. We know Mom is safe and that's so important! Also have to say the food is excellent; the the buildings and rooms are beautiful. If you have a senior that needs Assisted Living or Memory care, do not hesitate to check out Melody Living - you won't be sorry and am sure you will immediately sign them up.

My experience rating is based on my personal stay at Melody as well as experience with other options chosen for various family members during the past 5 years. If Melody Living had been available for our family it would have been our choice. A severe auto accident and discharge from rehab made it necessary for me to find a temporary stay pending weight bearing status. During my stay at Melody I found all staff members (housekeeping, activities directors, cooks, waiters, waitresses, care partners and all levels of management) to be exceptional. Speaking from a business owner's perspective I can say this combination is rare and to be commended. You may check multiple locations in Colorado Springs but I can assure you that you will not find a better value for the dollar. Even the residents appear to be happier and better adjusted which I think is a direct reflection of the staff that cares for them.

I feel the community is outstanding, and if I had to do it all over again I would pick Melody living. I would definitely recommend this community to others. communication was good between the staff and our family was good and they kept informed.

My mom is there. Great place, great staff. They really communicate well with the families. They are just so helpful and accommodating. The facility is VERY clean. Activities are fantastic. Coordination of healthcare with the residents is wonderful! Thank you to all the management and staff!

Staff is great! Food really is the only problem. They lost their chef and it went downhill. They need to hire an excellent chef like they had.

My friend is a resident at Melody Living Lake in the Hills. I would recommend the facility to others!

Very good at Melody Living! I have never had any problems with the employees, and they try their best. Melody Living has a variety of food and I enjoy it. I am also satisfied on the housekeeping services.

Living at Melody Living has been a good experience. I really love it here. I like both the people that live and work here. I have not anybody who is cross.

It's a nice place to live.

I am so happy I made the move here. Everything is great.

Staff is generally very attentive however there have been several occasions when their attention was less than ideal. This could be due to being short staffed as so many businesses are today. I feel they should anticipate those scenarios and adjust their staff accordingly. Their meals are excellent and their staff is always friendly and eager to please. They have always been willing to listen to any concerns we may have and have consistently taken steps to work with us to rectify the issue.

We haven't compared cost at other places in the area since she has been living there, so not sure how to answer fully. However, our mom says she's happy there and likes the food. I would like for them to clean her room better, but overall, it's clean and in a nice location.

Mom chose Melody Living of Colorado Springs as she met friends on her tour so we decided to go with them. [name removed] at the front desk has been amazing!

Too much curn as far as the staffing goes, typical of these facilities. All of these facilities are too expensive. Nominally $100K per year. You can basically hire 24/7 care for that if you are so inclined.

Unfortunately, inconsistency of care. The facility is very nice and the staff are friendly, but communication has been a problem. There has been a huge turnover of staff in the year my mom has been there. 3 Directors, 2 Wellness Nurses, Maintenance director left, inconsistent care partners. Many times they use nurses or staff from an agency that do not know the resident at all. The Care Plan has not been followed consistently and has needed many changes. [name removed], at the front desk is fantastic and always helpful. She has been there since the beginning.

Our family had an in person tour and it has now been awhile and we do not remember any specifics but from what we do remember is that the community itself is very nice and it was a good experience.

Our family had an in person tour and the experience was good

One of the main reasons we chose Melody Living was the continuity of care in that even though it is called an assisted living home, it was explained that even if the residents are bed bound they are able to stay there. The only time they have to be moved to a higher level is if they need daily ivs, tube feeding , and things like that. Even end of life and hospice can be handled here. The other thing we really like is that when you walk in you get a very good feeling. It is beautiful, it is friendly, and the staff seem happy to be there and greet all of the residents by name when passing them. During our tour they offered us lunch and the chef actually came out to talk to us for about 30 minutes and he was great. As far as the food they have twice a month food forums where the residents tell the chef what they want and he puts it on the menu. There have been times where if the residents have a special recipe, he will actually make that recipe. My mom has had absolutely no complaints about the food at all and said it has all been wonderful. It has all around been a great experience.

The facility was very nice and clean. The girl showing us around really cared about my mother and she was accommodating. It just seemed too commercial and not very homey. It was disappointing that the outside didn't have any trees or grassy areas.

We have more involvement with the cooperative staff team, but the lady in the sales department that we work with is just amazing. Our loved one really enjoys the meals there, however the activities are still limited so your pretty much just on your own. If they bring up the level of activities and keep maintaining the staff and head of nursing which is great, we would give it an overall score of 4+