Senior Living Asset Management

I really liked my tour of this community, the staff where very friendly and made my mother and I feel welcomed. I liked that they had a smaller community and not as many residents living there. They had a good staff to patient ratio which was also a positive aspect in my opinion. It was just a little our of our budget for my mother to be able to live there.

This was a nice community for assisted living, however we were looking for a more independent community. The people I met were nice and they do offer some nice activities.

We are generally pleased with this community. The staff have been friendly and helpful. They offer some nice activities and amenities. Mom likes her room and the meals are good. She is making friends. They keep the community well taken care of.

The food has really gone downhill since the longtime chef left.

On the positive side, the nurses they have are fantastic. On the negative side - the administration leaves a lot to be desired. They are there 9-4 Monday through Friday and that is it. It is very hard to get a hold of them and their phone system never goes through so it is hard to talk to my dad. Overall the communication really needs to be improved - my dad went to the hospital and we were not notified until they were wheeling him into the ambulance. We never even knew he was sick. He went without medications for 4 days because they had a miscommunication with the pharmacy. The weekends are very bad, the place is only kept clean Monday through Friday but weekends it is filthy. A lot of his things go missing too. They never have the same nurses - there is a crazy amount of turnover going on. There is nothing for men to do, it mostly about the women. The food for memory care is horrible and it is always cold. The food on the assisted living side is wonderful.

We have had an issue with bugs in my loved ones' rooms twice. The cleaning staff is not very dependable and the room can be very dirty. There has been inconsistency with billing and I am having issues getting this explained.

It is mediocre. The value for the money I don't think is there. The cleanliness of my loved one's room needs improvement. I've made complaints about the room and promised that it would be taken care of, and most of the time it isn't. The staff could be trained better in memory care for the residents. The people are friendly. They have a new director in the last few months. He has been more hands-on.

The care services at this community my vary, and they currently do not have a chef. We will send bags of food to our loved one so she has food to eat. They are actively looking for a new chef. They also lost the house keeping and maintenance man, however everyone is pitching in to help where they can. Our aunt is currently in the hospital, she got sick during the night and they did not clean her clothes or bedding, so she laid in feces throughout the entire night. They do take everyone's temperatures daily, in the beginning they may of had two, but no deaths and currently no cases.

Wayman Place is immaculate, it is very clean and well kept. However, we do not feel as if we get our moneys worth and some of the staff members and care givers are very friendly and compassionate and others are not. A handful are not compassionate for this line of work. Our loved one says the food is terrible and there just is not a lot of variety to choose from. During COVID we were expecting them to clean our loved ones room once a week, since we were paying for this service and when we were finally able to visit that was not happening. There was empty boxes piled up, pictures laying on the floor and clothes piled up in the laundry room. No one was helping our loved one make her place feel homey.

It wasn't a good fit for my grandmother that has alzheimer's. The back yard area did have an opening where she could 'escape' if she wandered off and no one saw her. And it didn't have a pleasant smell.

Everything promised up front totally unfulfilled. Told first month being July would be half off in honor of veterans was not. Asked administration about this she scoffed and stated said sounds like a whole lot of he said she said to me turned her back & walked off. Administrator couldn’t say much money would be debited the first month after taking a blank check to make a copy of it. Brand new expensive things were removed and never returned by staff from room and witnessed on one occasion. Medications transferred from previous faculty disappeared upon arrival so all new medications had to be purchased at our expense which couldn’t be done immediately. Does of heart medications necessary for health were missed. Took staff hours to answer call button to assist toileting so accidents occurred leaving client feeling ashamed with loss of dignity. Administration stated alert button wasn’t pressed it was witnessed it had been a staff was also witnessed turning it off. Roach infested.

Outside it looks like an awesome facility for the elderly population. I have a loved one that has moved here to be closer to family. We toured before Covid and we were getting ready to move my loved one in. I called and there is a whole new management team. I learned that they let their new sales person go to bring back the one that walked out on the position a few months back. I can’t recall her name however she was the first person we spoke with and we’re not impressed with in the very beginning. We were considering moving my loved one in after meeting and speaking with the executive director . Her name was [name removed]. She has since left and they now have a new one . This is a hard time for everyone so consistently would be a plus. Not very reassuring to hear about all the changes and the fact they would bring back someone that walked out a few months ago without notice is surprising. I live right outside Valdosta and the word of mouth is nothing positive. In fact it’s very troubling.

I went by the middle of last week and I will say the design and outside of the facility is beautiful.However the staff member I spoke with greeted me at the door .She said the lady I needed to speak with for information was not there but she would be back shortly.It was as freezing but I waited outside anyway as she made it sound as if she would be pulling in at any moment . I waited for several min.then I walked back and knocked and she came out of the side office with what appeared to be ufrustration in her eyes. She had on a mask so couldn’t see the rest of her face. I asked her for a brochure. She handed me a packed but when I arrived home I opened it and there wasn’t but one price sheet . So I still have no idea about anything and I felt like I was brushed off and to stand in the cold. She didn’t even ask for my contact information so someone could call me and talk to me about moving my mother in . I will definitely not being moving her in At The Canopy.

Have referred several to the facility. None have prosper in fact every one has experienced a decline in health since they moved in . Weight loss has been the most drastic. I have tried to speak with someone and everyone is brand new. It will be awhile before I refer anyone again. It’s unfortunate because the appearance is very nice but what goes on or need I say what doesn’t go on on the inside is what troubles me.