Senior Services of America IV, LLC

New management has taken over. They are in the process of changing things around. Overall, its good. My loved ones broken closet doors never got fixed. Sometimes they don't get around to helping residents to the bathroom in a timely manner. They seem to be short staffed and needing more caregivers. Our loved received daily need therapy services. The short staffed issues seem to be during the weekends more than the weekdays.

Queen Anne Manor is pretty much at the top of list compared to others we have been in. The staff and community stand out to make this a wonderful place for my loved ones. The food is being delivered currently to the residents' rooms due to the pandemic.

This is a nice community and a good size for my loved one. I think Hawthorne Gardens is short of staff just like a lot of the communities are today. There are times that my loved one belongings have disappeared or I can't find them when I go to visit.

This is a nice community. The apartments are a nice size and roomy. They have a good list of activities for the residents to choose from. They have friendly front desk staff. My loved one seems to enjoy the food.

We chose Harbour Pointe because of the location and the room accommodations. The caregivers for the most part have been great, but there are always just a few who are not as good. I would recommend to other families who are looking.

We like how friendly the staff members have been, they are very personable and have worked very hard trying to take care of our love done which can be difficult at times. They are doing a great job trying to make her happy and comfortable. Our father was only there for three weeks then passed away on hospice and their care was phenomenal, and the care they have shown our loved one has just been great. This is not a chain facility, its family owned which makes a big difference, and its just an overall good place.

[name removed] the tour guide was great. She was honest and professional and listened intently to my mom's needs. I left feeling optimistic as they had a light filled corner room and seemed to have folks my mom would befriend. Unfortunately the room with the man next door was emanating a terrible smell and the door was left completely open--2 employees were trying to help him, I got a glance at a difficult and again, extremely foul smelling, situation. It was just bad luck but those things have a way of marking what was an otherwise very positive experience. I'm a bit torn on this place. GREAT location, beautiful neighborhood. I liked that the assisted living was on one floor and seemed smallish, like my mom would get personal attention. Feels small and intimate compared to others I've visited.

The staff have been very supportive. They were very flexible for us, considering the timing of our loved one's entry into the facility with Covid. They very much helped my wife and I out with the transition from his hospital stay to the facility. Obviously under the restrictions and everything they were dealing with, they handled that very well, and communicated very well with phone calls and emails to keep the family in the loop and supported. As far as anything negative, there' s not much to say. There was just a little bit of a communication break-down with the in-house doctor and what was going on with our loved one's check-ups. But the nurses and the administration were very good at getting back to us with any questions we had. We've had a good experience, and we've been very pleased. Our loved one has accepted the change very well, which we were not at all expecting from him. And that's a big kudos to the staff. He very much likes the food. They're offering different types of games and arts and crafts, although I don't know the extent not being able to go inside to visit. I feel like the value is pretty good based on other places we looked at.

The process was relatively easy at the time. The communication was very good and the move-in was very easy. Whenever we have a concern with the apt they respond very fast and they give us a heads up when my mom needs something. We also get weekly updates from the community. I would definitely recommend this community to others. The staff is very compassionate and competent.

Very helpful phone call discussion from Queen Ann Manor. No high pressure. Very respectful.

It has a kind of traditional feel being It is an old building that has been remodeled. We chose this community because this is the one my mother picked for it felt homey. My mother loves the food. I would recommend this community to other families. I have had some issues with the administration and that has been frustrating to deal with. But the caregivers, nurses, front desk staff, cooks, dining staff , and activities person are all really nice.

The facility is very clean and the staff are friendly. They are always around and willing to help when needed.

Very convenient location - easy walking areas

My wife has been at Birchview for almost two years and I find the staff to be very accommodating and loving towards the residents.

I went on a tour here it was clean and beautiful. The staff seemed up to par. They had a good level of care. It was a little to clinical feeling though. The room mom would have gotten was on the smaller side and it was more expensive. I would recommend families tour communities and speak to the residents before choosing a place.

This community was a little to large for our loved one. She felt like it was over the top. The community was clean and the people we met were nice. She felt that she would get lost in this larger community.

It was a really nice place to see but the age of the community did not seem appealing. i did not get the feeling of being cozy and comfortable for my loved one. Everything else was nice. It was clean and the staff and residents were all nice.

We had a very good experience with this community. They did a very good job caring for my father and his needs. The owner,and the nurses were great. I was comfortable with the care he was receiving. My family was very pleased with all they did for us. This is a lovely community.

During our tour of this community my loved one and I noticed that this building resembled an old haunted building. It felt just like a mental asylum and gave my loved one and I too much of and institutionalized feeling. The lady who gave us our tour was very friendly and took her time showing the facility to us, it just was not the right fit for my mother.

I had a very pleasant tour at this community. It is a very nice looking community. Everyone was very nice and friendly. The apartment they showed us were very wonderful, it looked very beautiful. The facility was very nice. It was a bit expensive, but it would be worth it. I recommend for anyone to go tour.