Spring Arbor Senior Living

The team at Kinship Pointe made the difficult process of my parents' move to independent living so much easier. [name removed] was flexible and so understanding of the difficult decision (taking time not only to give a tour and answer questions but also just sit with us as my parents mused about whether moving at all was the right choice or needed), and when it was time for the actual move, [name removed] was with them for hours helping them get their technology set up and then again later helping them hang or install things that would make their place like home. All the other staff was so friendly as well (house keeping, food service, etc) and wonderful about introducing themselves and making my parents feel welcome. I think it is still hard for them to have downsized from their house and to be in a new place, but kinship pointe helped make it as positive as possible and now my parents also have more social opportunities and are in a safe place should they fall or need immediate help.

Overall, we've been very happy with it. Our loved one seems very content and has said that he's very happy to be there. The staff that we've met have been very friendly and know our loved one by name. They know personal things about him, so they definitely seem to take an interest. It is a very nice facility, although not as modern and brand new as some I have seen. But it's kept up very nicely and not at all run-down. It's very clean. And I think it's more a style that older people are used to and feel more comfortable in - not dated, but not modern.

We had a virtual tour, where a person did a nice walkthrough so we could see pretty much everything in real time. It was a big facility, and I thought it looked clean and nice. They gave a lot of information. I was impressed with how concerned they were about the residents and the care they provide. The sales person was very positive with a lot of energy. They were a little more expensive and farther away. If not for those two things, they would have been in the running for sure.

Spring Arbor has been great and she seems to be doing very well, they are taking great care of her and are very flexible and accommodating. We have nothing but good things to say about them. The facility itself is very nice and clean, the people are friendly, helpful, and concerned about their residents. They really go out of their way to try and encourage her to participate in the activities that they provide. We are very pleased with our experience and I would highly recommend them to others who are looking.

The community is very accommodating, my loved one seems to be very happy. I would recommend this community to others based on my experience. The community is neat and clean and the staff is very friendly. My loved one also really likes the food.

We chose Spring Arbor of Winchester because of recommendations from people who had experience with them and we thought it would be the best fit for my wife. I have no been in her room yet because of covid, so they are not opening that up until the 10th June. They have been really good with communication and I would definitely recommend them.

This is the place to be for your loved ones. The staff, cleanliness, friendliness all stand out. When you ask for something it is done in a timely manner. The way the staff treats the residents is great. The meals are well balanced for your loved one.

Great. Very well laid out and lots of activities. Top of my list

This feedback is based on one visit to Spring Arbor for a tour. My father, who is looking at assisted living options, chose to begin his search at Spring Arbor. My siblings, my father, and I were met at the entrance by Cathy, who hosted our visit. After a quick temperature check and answering a few questions to help determine if we posed a Covid risk to the residents Cathy led us to a conference-type room where she introduced us to the Spring Arbor community and its offerings. We found her to be very professional, well-informed, and able to relate to my father patiently, without being patronizing. She was thorough in answering all of our questions and in addressing our concerns. The areas of Spring Arbor we visited were nicely decorated and seemed to be very clean. A number of residents were out and about, and several were participating in a craft activity in the community room. Our initial impression of Spring Arbor is positive, especially as compared to two other assisted living facilities we toured several years ago. My father had planned to visit another facility before making a decision, but after seeing Spring Arbor he paid his application deposit.

We chose Spring Arbor because of the location to family and just the overall interaction with the staff during our tour. They went out of their way to make the move in transition easy. We get emails regularly and with covid they have been doing more frequent communication if anyone tests positive, so they are really on top of that. They also text me every now and them from staff with pictures or updates on my mom, they are very engaged from what I have seen. We haven't done much with the facility other than arms length transactions because of covid, but they have been wonderful and we have been very happy. I would recommend to others looking.

I would highly recommend the community. There has been no COVID cases here. The staff are prompt in answering the phone. They are quick to find answers for questions over my loved.

A very useful virtual tour. Saw an actual vacant room in the assisted living section - adequate space, good arrangement for kitchenette w/microwave & stove, bathroom. Saw the various activity/common areas - plenty of space for a variety of activities. Saw dining room and a sample menu. Facility all on one floor, lots of space to walk. Staff seem friendly, but taking good precautions to prevent COVID infection.

The community takes covid seriously but will go out of their way to be accommodating. They take the safety of the residence very seriously. The community is neat and clean and I would recommend this community to others

We were able to help my loved one fix their room up. Due to the pandemic we only had a brief period of time to see our loved one under controlled circumstance. The staff has been good at giving us instant and constant updates of our loved one. The welcoming of my loved one was amazing! You can tell they put their residents first.

We chose Spring Arbor of Crofton because of where it was located as well as it looked like a newer facility. My mother is in a 1 bedroom and we are very happy with the size of the room. The activities director is always engaging my mom to do activities and she has just been wonderful. We are very pleased with the knowledge and helpfulness from the staff members and would highly recommend this community.

The rooms at this community are above average.

Kept yourself alert to things, and on top of things. They were always on top of any issue I brought up. The staff turned out really communicating well but they were a little pricy. I felt secure with my dad being there. I would recommend this community to others.

The staff at Spring Arbor is fantastic! They are always friendly and take great care of the residents. My Mother has been there a few years and I never have to worry about her care. I would highly recommend Spring Arbor of Wilson!!

This is the best selection we could have made for my father. My family only had 3 days to select a community and this was the top of our list. Spring Arbor is the cleanest, brand new, and the residents raved about this community during our tour. This spoke volumes to us. They have memory care side and independent side. They have activities for everyone in the community, including the memory care side. Just recently the community had a Halloween Parade, and it made the news. They have lots of activities for the residents. There has been no COVID cases in the community, all the staff tests have come back negative. The staff is wonderful with communication to the family with any questions, concerns, or updates about my dad. The community is currently owned by HH Hunt, and I recently received a letter in the mail with a possibility of selling the community.

Beach House - there is no harder task than finding the right place for your loved one. Fortuntely we found Mom's place at the Beach House. It is beautiful and all the staff is loving and kind. The care is excellent, gourmet food, and the schedule and focus revolves around the residents. It is impeccably clean & the grounds are beautiful. When moving my Mom to the Beach House the staff put me at ease and made the transition seamless. Beach House has a passion for providing the best memory care. Thank You.