Terrace Communities

I cannot say enough good things about Equinox Terrace. I brought my mother to Vermont from Massachusetts, and she was at another facility for 10 months. I was displeased (that is an understatement!) with the level of care she was receiving there, and it was obvious that my mother was declining because of lack of stimulation and lack of understanding, so I moved her to Equinox Terrace. Thank goodness I did! What an incredible difference--the skill level of the staff, the quality of every aspect of the place was superior. The executive director recognized my dedication to my mother, who was in hospice care, and permitted me to become a designated caregiver. I will forever be grateful for this time (six weeks before she died), for the ability to care for her, to be understood. This was of inestimable importance, and I am so very, very thankful! The dining experience was a pleasure, the residents were happy (such a change from the dull, doomed atmosphere at the other place, even though the physical building was pleasant enough); the staff was cheerful and helpful. The food was truly top notch, and my mother's vegetarian diet was accommodated. The executive director is brilliant at her job--everything hums along, she updates family members with emails (so important in this time of covid!), maintains an events schedule so residents have something to look forward to... she is capable and responsive, and ensures that the staff is likewise. She has meetings where residents can air their wishes and preferences. It is a place where people are living, not just waiting to shuffle off. I am profoundly thankful for Equinox Terrace, and I will always treasure my mother's and my last weeks together, made possible because of [name removed] and what she's done at ET. Highest, highest praise for her leadership and competence, even during these challenging times.

The community is fabulous for my loved one. The first time I walked in I felt that I was walking into a resort, instead of an assisted living. It is a comfortable, beautiful, safe space. The community is laid out beautifully. They have double doors with an octagon shape, and it feels like a mansion, instead of going to a community. It feels residential, with beautiful furniture and places to sit. The decor is nice. The staff keeps the community and grounds very nicely. I can tell they really love taking care of the community. The activities include a weekly calendar and the community has a full time activities director. They have yoga, crafts, movie days, ongoing series of theater, physical activities with prizes, and entertainment that will come in. They even have a grand piano, that the residents can sing along . The community has a bus to take the residents around town as scenic views or out to lunch. They have different church services. You can never be bored there, ever. They have had summer picnics for the families to come and visit. The dining hall and chef is great. They had a holiday party with a way to take your pictures as a family with a professional photographer. They had different stations with food made in house. The food was fabulous! The entire staff showed up in holiday attire. They took the time to speak to the residents and family. You could tell that they knew who the family members were. As far as COVID-if you want to know how to keep the residents safe. They have weekly emails to the families. There are zero outbacks, no one has been questionable, no one has been tested positive. They only allow doctor's who are caring exclusively to Scarborough Terrace. If there is a doctor who serves other communities, they will allow virtual visits or speak to the nurses. Before the guideline was in place to close communities, they decided to close the community down and only allow virtual visits. Totally proactive, not reactive. I believe this so much that I wrote a letter to [name removed] about how wonderful Scarborough Terrace is and how they were taking care of keeping COVID at bay. I feel my loved one is extremely safe in this community.

The community is usually very clean. The staff is very engaged and they go out of their way to make sure we are aware of what is going on with our loved one's care. They do seem to try their best to keep the residents engaged, however it does seem like it can be hard for them to engage those with memory care needs. Although expensive, we do think Scarborough Terrace is a good value for the price.

A great facility that cares about the residents.

My mother, [name removed] simply loves the facility and staffing.She feels the staff is kind and very supportive for her needs. We know she is safe and well taken care of. We wish we could give you a 10 star rating. I have made recommendations to other people in my area. We feel their help has gone above expectations and appreciate all their support.

I have been very satisfied with the Equinox Terrace. My step-mother was temporarily in a facility in Bennington and to make my life easier, I requested placement at the terrace, which they were very welcoming and helpful in that capacity! She has been there now for 8 months and has adjusted very well! I can’t say enough about the nursing staff!! They are a fantastic group of people who are loving and caring?? I am notified if there is any issues at all, sickness or otherwise. I am always greeted with a smile and “how are you today?” When I enter for a visit. I tend to go at meal times and enjoy being in the dining room to visit with the nurses and other residents! The dining room is beautiful, the staff is friendly and patient and the food looks very delicious! I am so thankful for this facility and feel fortunate to have my step-mom living there!!

Well prepared for my visit and knowledgeable. Touched upon all important aspects of care and activities for your loved one. All staff seen interacting and very attentive to residents. Residents even on the memory care side looked impeccable along with the entire facility.I learned some very important details from this tour that will play a large part in our decision.

This is a great place to live due to the staff we have

My mother has been living at Windham Terrace for almost two years. I cannot say enough about this facility. The staff has truly been outstanding from the time I first inquired to today when the nurse director sat down with my mother to tell her that she would be moving to their memory care unit. The residents are treated respectfully, like family. Any issues that we had have always been handled right away. It's not easy when relatives get older and The Windham Terrace has made me feel that my mother is safe, well looked after and happy. Between my daughter working at assisted living facilities and my relatives staying in them, I am very familiar with how these organizations work. This one is exceptional.

I am very happy with the community where my cousin is at, she is in good care. I am very happy with all they do. I would recommend them.

The most beautiful place inside and out. Patty [removed] gave a great tour. Unfortunately a little too pricey.

We are happy with Scarborough Terrace. We haven't had one major complaint so far.

My Mom in is another state, but as far as I know she is getting along well at the facility.

Everyone was so nice and accommodating. We got a tour and lunch it was very welcoming it is so bright and open

We moved my Mom into Windham Terrace 4 months ago and I cannot tell you how grateful we are for the wonderful and loving care they are giving her! My Mom has mid to late stage Alzheimer's disease and requires prompting and moderate supervision. Windham Terrace is gorgeous and her apartment is comfortable and very well maintained. She is in a 2 room corner until with nice windows, a huge closet and room enough for her baby grand piano, which she plays every day. They also allow pets so she was able to bring her two cats ~ a must for us even though we have to be responsible for their care. The staff is amazing ~ kind and caring and, Alicia, the activities director is fabulous and has them doing all kinds of interesting things every day. My mom takes a morning exercise class, painting and line dancing classes, and attends concerts and plays at the beautiful theatre in Manchester as well as other outings. They also bring in musical entertainment every week to the delight of the residents. We are a very "hands on family" and the staff is happy to work with us to make sure my mom is getting the best care possible. Eventually my mom will have to move into the Memory Care section but we will try and keep her in Assisted Living as long as possible. What a relief to find such a great place. We feel very blessed.

We are real happy with it. I looked at several places and all of them were good but this one was a little better. The staff has been working together for years so I felt very comfortable. It was worth the upgrade. My mom is happy. The facility is always very clean. The staff is very friendly and helpful. The value is excellent. The care services and activities are great.

Beautiful facility but a bit pricey

They did an excellent job while we were there. One of the things that really stood out about them, is the way they treated each person individually, especially at meal time. If someone had special needs they would have everything prepared and ready to go for them.

Great experience wonderful facilities great staff seriously would add to any consideration for parent or grandparent.

This one sounds the best. I wonder how many "guests" they have.