Trio Healthcare, LLC

I moved my father into Fredericksburg assisted living about 1 month ago. This is by far the best facility he has ever been in. [name removed], the Administrator is great, as is her staff. They are all caring, compassionate, competent, attentive,and friendly. I highly recommend Fredericksburg assisted living for your loved one.

We love that it is a small facility. Everyone is like family. The staff is excellent. The price is the most reasonable around. I would definitely recommend this facility.

The facility is awesome. Their staff is very informative and friendly. They clean up very good. They take good care of mom. They love her and she loves them. The food is definitely on point. I would definitely recommend this facility to other families. The move in was easy, no problems.

My loved one is currently a resident at Fredericksburg Assisted Living and her overall experience at this facility has been great so far. The staff here are amazing! They are so resident centered and they treat their residents with such dignity and respect. The care services, friendliness and value for cost are also great. I would recommend Fredericksburg Assisted Living to others.

It's a very nice place. We picked this community, because it was close to my home and the staff was very friendly. I would recommend to ther families.

Elizabeth House is a great value compared to other facilities we looked at. They just don't have many activities for the patients. I have only heard about Bingo, they do that 2 or 3 times a week. They did have a Halloween thing but there aren't many activities throughout the week (at least as far as I know). I think incorporating something, almost daily, would be great. Of course, that would probably require more staffing. Just a thought

They have been following the COVID regulations. The community isn't allowing visitors indoors. They do allow scheduled window visits outside. They did have activities prior to COVID. Prior to the pandemic the community had outside visitors bring in pets to come in to the residents and allow them to socialize. The community provides great communication to me about my loved one.

I would encourage you to look at this community. Tor the price it is really good compared to the others around. Of course the furnishings and things may be different at other communities but as far as the staff I feel like this community rates pretty well as far as the price. They could however, use a handyman at this community. The staff are fine and things have been great, the manager can be a little slow to respond but she always does eventually.

It was just what we needed at the time. The rooms surround the main dining and activities area so very little walking around is needed. Not confusing to be oriented or difficult to find the care providers. Small older building facility however very personal and attentive warm well trained staff. Would seek to use them again for respite care.

Fredericksburg is a smaller community, with approximately 11 residents. For the price it is a nice place, and I have already told people about this community. The location is good, and the grounds are well kept. We have been able to have window visits, and now we are able to have outside visits. The cooks are pretty good here according to my loved one. Due to the pandemic there hasn't been a lot of activities. They are doing a little bit of bingo, and card games; the nurses come in and engage with my loved one in activities.

If you are on a budget like my mother is, this facility is good as it is a flat fee, and they don't charge by the level of care. That said, if your level of care changes while there, it does seem to take some reminding, but they do adjust. I think the level of communication with the family is adequate for me. I have heard from the facility when they know my mother isn't feeling well, and given that I visit frequently, that's all the communication that I need. They seem to be very good at helping with medication management, and the staff is friendly and courteous when they see me. The staff is very friendly. Like most places though, I think they might be over worked. Unlike some places, Elizabeth House is a bit smaller so I do feel like the staff gets to know everyone. They clean my mother's room and do her laundry once a week, as was stated in the contract.

Visited R in rehab here; nothing special, but possibly worth a tour - location is good.

Often understaffed, as is most of the industry and I think they might've finally found a director who wasn't a complete jerk. But the previous 2 were awful individuals. The majority of staff is actually really nice and he likes the food and gets plenty.

My mother in-law lived at the Elizabeth House from 2017 until her death in March of this year. Her bath room was almost always unclean. Her linens and clothes constantly disappeared. Her personal care was adequate and she had good healthy meals. I would not recommend this facility. Residents mainly set around in wheelchairs , very lethargic.

Our family had an in person tour and we were not impressed, it was dirty and outdated and just did not have that warm and bright feeling to it.

My parent lived here for a little over a year and left recently. When we first saw it, the director was so friendly, we needed a place right away, and it was bright and airy. However, the staff spent more time in their break room than helping residents and the laundry room was always full of dirty clothes sitting on the floor. Apparently the night staff is to take care of the laundry, but they don't take care of it or the residents! When you call the main number, it just rings and rings. Some residents don't have phones in their rooms, so how could I contact someone in an emergency? The kitchen staff tried hard, but it seemed that money was very tight and the quality really went downhill. The activities director was always upbeat, but the room was looked worn out. They have no nurse on staff now, just get someone from the rehab place up the hill to come over in an emergency.

My dad was a reseident of Elizabeth House for 4 years. During that time they had 2 substantial price increases. The first was 12% with promised being made to upgrade the facility (carpet, new flooring, paint, etc). That was a broken promise. When I visited weekly his room never appeared to be really clean. At best the trash was emptied and that was it. The room was dust, carpet was full of dirt, stains. The bathroom has never smelled fresh on any time I have visited. The facility has had another increase this year to raise resident rents another 10%. The majority of residents are on fixed incomes. So how do you justify raising each year to more than a resident is able to afford with no improvements to the interior or exterior of the facility. I have attempted to have conversations with current administrators and pretty much what I got is either you stay and pay or go elsewhere. They were not willing to work with our family so that our family member could remain. I feel we have had legitimate complaints throughout our 4 years at the facility and they have never really been addressed to our satisfaction. The administration does not care about its residents. They only care about their bottom line. Do not send your family to this facility. The administration is rude and talks to family members disrespectfully so imagine how they are treating residents.