Village Park Senior Living

All I can speak about is the memory care side that is where my stepfather was for two months. I don't know about the assisted-living side it may be better. I found there was very little communication between facility and family. Could not get anybody to call me back when I needed to ask a question when I ask them to do some thing for my stepfather it did not get done the Director Miss [name removed]was not friendly at all the owner. [name removed] did not even get involved to try to resolve issues, when I brought my stepfather home, his toenails were so long that it was unbelievable. Nobody advised me how to get anyone out there to give him a pedicure. I just did not think about it. He would think these people who take care of older people all day long would have said something to me about it, that's just one thing. I have a lot more gripes and issues about this place.

My mother was there as a private pay long term care patient. She was moved multiple times for unknown reasons. The facility is dirty, most of the employees were agency who had no clue of what was going on, or didn't care. Rooms are small, outdated and in dire need of cleaning and paint. I cried every time i left there! My mother was on hospice care, but due to the lack of care, knowledge or communication with the hospice nurse, she was unable to receive medication to ease her discomfort. Me and my sister were the ones that " figured out" she was dying. I would not put my worst enemy in this place!

This place is truly awful. The food is inedible for residents. There are nights where the cafeteria is closed with the promise that food would be delivered with no notice and no food ever delivered leaving residents hungry for the night. Residents have been without hot water having to plan their showers around times where water may be warmer. Residents are having to leave google nest cameras out because there are people coming into their apartment. A activity director who is unable to read so no games are able to be played. Staff turnover here is unbelievable. Have been through multiple directors, 3 chefs and countless employees over the last 6 months. Pool closed for over a year. They cut costs anyway they can which ends up cutting into the quality for the residents. Don’t believe any of the promises they tell you when you tour. They are all baseless.

This lady that they so-called Director of Nursing in Assistant Living is not friendly at all and she talks to her staff awful. She really needs to be out of there with her attitude. She has no patience with clients and don't know how to care for them. How She got her job is beyond me. Remove her and get someone that is friendly and has compassion and it would be much better.

My mom is in the Rehab part of Brookdale and there have been many times we have come in to find her in bed or in her wheelchair soaked from her urine and a puddle on the floor under her wheelchair. She is not allowed to get up to go to the bathroom herself and it takes them 20-60 minutes to even come into the room to see what she needs. We have found her asleep in her wheelchair where she has slept there all night and her legs were swollen. They didn't or don't check on them to see if they are in bed at night. One time i went to visit and was there for a couple hours and they had folded sheets on the bed but never made it up so she could lay down, I had to make it for her so she could get some rest. She has also gotten cookies or cakes with her meals that were stale/hard/dry. if you go into the back room where there is a TV and long table you will see several people in their wheelchairs asleep sitting up/hunched over and have been there for several hours as i see them when i visit my mo.

Nice place, on the pricey side. Timing not ideal since it is still under construction.