Wesley Enhanced Living

Went out of their way to help our family.

We were nervous to send my grandmother anywhere for rehab after a hospital stay when she fell ill. We heard good things about stapeley Wesley enhanced living and decided we would send her there. We are happy that we did. She received great care. The staff was very friendly, and the food was not bad. All my grandmother's needs were met and they kept us informed. I would recommend this facility to others

My mother has lived at WEL-UM for over a year now. She's pleased with the facility, staff, and assistance she receives. They always give me the time I feel I need to answer my questions and concerns. Mom's happy she lives there and that makes me happy!

Wonderful independent living community. The apartments are spacious and have private decks. Staff are friendly and caring and helpful. Lovely location close to train and in the middle of vibrant and diverse Mt. Airy/Germantown. Activities are OK but could be better and more stimulating. There are not enough activities outside of the facility - which is a missed opportunity being so close to Center City arts and culture. Most residents complain about the dining experience. Long wait times for dinner and not always great choices. Wonderful Sunday brunch that is great for family visits!

The BEST CCRC Retirement Community by far ! I've been researching this since 1996, first for my parents, and more recently for my husband and I , especially since our work retirements, and with the mounting challenges as homeowners, while we felt ourselves "aging gracefully." Wesley Enhanced / Upper Moreland / has a wonderful, caring staff, fine community spirit, and every support system retirees would hope for, and is sensibly priced as well. We feel very happy now in our perfect cottage , have peace of mind concerning the future, and are very blest !

I am continually amazed at how gracious all the residents and staff are---no matter how much pressure they may be under, they are always ready to be helpful if needed. [Removed] is marvelous! [Removed]

The staff is excellent - everyone I've met demonstrates knowledge, concern, patience and kindness. The facility is comfortable and clean. Attention is given to individual needs. The food service could stand an upgrade, but it is in the adequate to good range, and the residents are able to choose from a reasonable number of options.

My mother age 95 was still living alone when she fell and was found dazed by a daily caregiver we had coming into her home. At the hospital, it was discovered that she had a mild heart attack, and dehydrated. The recommendation was to go to Stapeley's Nursing Home wing for rehabilitation. The staff were great. They handled my feisty mother (who was not happy she was not going home) very well. They increased her physical and cardiac strength all of which made her more mobile and independent. The staff were instrumental in helping the family decide that mom needed more supervision. My mother reluctantly agreed to a stay in the Assisted Living portion of the facility. Stapeley Assisted Living on Greene St. is an urban center in Germantown Pa. The building is well maintained. Much of the original handcrafted oak woodworking remains giving the building a warm feeling. The staff are friendly, cheerful and helpful to both visitors and residents. She can have as much or as little help as she wants. Medical appointments at the facility are monthly for my mom whereas before she would miss medical appointments because of transportation or low motivation to leave the house. She has made some new friends and old friends from the neighborhood can still come by since Stapeley is only 15 minutes from where my mother lived prior to her heart attack. There resident’s population is varied. Some people have mild to moderate dementia but still can get along with some assistance like my mom. Others have physical problems. My mom has made some friendships. The other residents look out for each other and help each other out. The family feels better knowing that there is 24 hour supervision. My brother, sister and I all live out of state, so we rely on Stapley to provide the care we might provide if we lived closer. In all our family is very happy with the care our mother is getting. I work as a neuropsychologist and conducted evaluations in hospitals, nursing home and assisted living facilities. I would place Stapeley Assisted Living in the top 20% of urban facilities that I have been in.

I have had excellent experiences with Stapeley, from initial contact with the Marketing Director, Julie Flanagan, repeated visits with parishioners contemplating a move into senior housing, to move-in and day-to-day life. When issues have arisen, they have been addressed speedily and positively with respect to the resident(s), and in a respectful, professional manner with the staff. I have found the atmosphere overall, to be positive, collegial, caring and competent at every level, and the residents upbeat and glad to live there. I would gladly (and do!) recommend Stapeley to friends and parishioners planning (in the near or longer-term) a move into an affordable environment which can be as supportive as needed, while encouraging, appreciating, and respecting the residents as "veteran" adults, who have lived long, and learned much.

Our mother has been at Stapely in the assisted living department since November 2014. She was lonely and homesick for her home in the beginning but everyone there was very kind to her. She sometimes got snappy with people and raised her voice but people remained kind. Julie Flanagan, the person in charge, took time to visit her and connected with her as two girls brought up in the same church. Julie communicated with our family and kept us informed. We have a companion visiting my mom to take her out to movies and her familiar places and friends. This companion emails us several times a week and has nothing but good things to say about Stapely. She says the following: It's clean, they have lots of activities, the staff works hard and everyone is nice-- clients and workers. I've seen it myself when I flew back in Nov, March, and May. Several different staff people greeted my mother by name when we were together. It was "Hi Miss Gladys" all over the place! My mother is happy there now. She has friends that come by and get her and they go to exercise and activities together. I've been on the phone with my mom and I've heard a Staff person knock on her door to remind her of a class coming up. She loves the beautiful garden and the views from her room and the dining room. It's beautiful in the spring with the dogwoods! I'm happy my mother is there because it's a very caring place

My mother has lived at Wesley Enhanced Living at Stapeley for the past three years. Her care has been exemplary. The staff takes a great interest in each resident's well being. In particular, Julie Flanagan, the Sales and Marketing Manager at the facility, is a daily presence on the floor to ensure that my mother's needs are met. She communicates with me any concerns that may arise, and they are quickly addressed. Although I live out of state, I sleep well at night knowing that my mother is happy and safe. JC

Our mother has been at Stapely in the assisted living department since November 2014. She was lonely and homesick for her home in the beginning but everyone there was very kind to her. She sometimes got snappy with people and raised her voice but people remained kind. Julie [last name removed], the person in charge, took time to visit her and connected with her as two girls brought up in the same church. Julie communicated with our family and kept us informed. We have a companion visiting my mom to take her out to movies and her familiar places and friends. This companion emails us several times a week and has nothing but good things to say about Stapely. She says the following: It's clean, they have lots of activities, the staff works hard and everyone is nice-- clients and workers. I've seen it myself when I flew back in Nov, March, and May. Several different staff people greeted my mother by name when we were together. It was "Hi Miss Gladys" all over the place! My mother is happy there now. She has friends that come by and get her and they go to exercise and activities together. I've been on the phone with my mom and I've heard a Staff person knock on her door to remind her of a class coming up. She loves the beautiful garden and the views from her room and the dining room. It's beautiful in the spring with the dogwoods! I'm happy my mother is there because it's a very caring place

We just moved my 87 year old Mom into Stapely independent living and she's happily settling into life there. My mom is quite fussy and the staff has been patiently fixing everything to her specifications. The apartment is very clean and up-to-date. The building is also very clean and nice. The dining room is beautifully furnished but the chairs are quite heavy and could use wheels for the older folks to move easier - I see them struggling with them at dinner (small point, these things are important when the meal is a central focus of your day.) The serving staff is very nice and accommodating - wonderful people. I give special thanks to the sales manager for making my mother comfortable during the move. The food is on the whole good institutional food - they should try and cook the vegetables a little less. The chef probably knows this and tries his best, just mentioning it. I am not speaking about any of the levels of care - I don't know about them - just independent living - it works for my mother.

My sister started her experience with Stapeley in Independent Living several years ago. She has severe arthritis and memory challenges and it was clear she needed to make changes in her lifestyle though she was resistant to any changes initially. We looked at other facilities but none fit her better than Stapeley. From the start my sister simply 'liked the place and the people'. A big part of our choice this was Julie, the sales coordinator who assisted with the entire process in a personalized, professional and friendly manner, she really listened to our needs and concerns. Recently, my sister fell and we decided she needed to move to Assisted Living, again, Julie was there every step of the way and helped make it as seamless a process as possible. In addition, the place is clean and cheerful, the food is good and the staff is welcoming. I recently spent 4 days onsite visiting my sister, eating lunches and dinners, talking to the staff and participating in interesting and interactive activities. My family and I remain happy with our choice and are confident she is receiving good care, the best part is my sister is happy as well.

My ratings are based on comparison with our lifestyle before entering Wesley Enhanced Loving (WEL). The biggest change was demographics: about 80% of the residents are women, and of those, about 60% or more use walkers. Note that we reside in an independent living apartment. The culinary team tries hard and offers a large and varied menu. However, the quality is inconsistent, and I would describe it as a step above institutional food (like school cafeterias). Because of the demographics, the activities are skewed toward women. Also, many activities are limited in attendance, requiring signups which leads to disappointments If one did not get to the sign up book early enough. One other thought: the campus is kept I excellent condition with seasonal plantings and attractive trees.

It's great for Independent Living but they're very inflexible and unwilling to accommodate residents as their needs increase and capacities diminish. They're also weirdly obsessed with the appearance of their lobby TV area such that they will wake any residents who fall asleep in front of the TV and don't allow them to have drinks or snacks there.

[names removed] very helpful in bring in new people for care at the facility. They gave a very good tour of the facility, and introducing staff to you. Set up activities on a regular basis to keep residents busy.

Its a warm and welcoming community with great food and nice apartments, but also some difficulty living up to the many expectations that we had going into. But overall it's a nice place to live.

We've been very pleased. It's a great facility and a wonderful community. And we feel very good about having our loved one there.

Is an open light welcoming community with very good array of wrap around services. I would just recommend that the residents read the residents handbook as their is a lot of information to absorb and take in, they do an orientation but their is a lot of information in the book that is needed.