8024 Gleason Dr, Knoxville, TN 37919
John
Child of resident/client
Review for American House West Knoxville
The entire staff have been wonderful. Their dedication and compassion has been so so good. I would highly recommend this facility to anyone. Thank you so much to you and A Place For Mom for recommending this facility.
Read all reviewsAmerican House West Knoxville
This enticing community sits on well-manicured grounds within the bustling city of West Knoxville, Tennessee. Residents enjoy easy access to all the city's great shopping, dining, and cultural attractions. American House West Knoxville offers memory care and assisted living services within a community of well-appointed apartments, with three chef-prepared meals served daily. Residents can relax in the cozy common areas next to the fireplace, or enjoy beautiful views from the garden courtyard or the deck. There is also a billiards room for games, and movie fans will enjoy the theater room, which often hosts live entertainment. The community even has its own beauty salon and barbershop, so that residents can look their best.
American House West Knoxville is an assisted care living facility (ACLF), which in the state of Tennessee is a facility that provides assistance with non-medical activities of daily living, administration of typically self-administered medications, and medical services subject to the limitations of these rules to residents. An assisted care living facility may provide care to residents with dementia or Alzheimer’s.
Tennessee Facility Inspection Reports
Assisted Living vs. Memory Care: What’s the Difference?
American House West Knoxville
Total monthly costs depend on room type, select services, and the level of care needed
Contact a local advisorGet a quote from your local advisor*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
A Place for Mom has scored American House West Knoxville with 8.2 out of 10 using our proprietary review score based on 12 reviews in the last 2 years. Over all time, American House West Knoxville has 74 reviews with an average "overall experience" of 3.9 out of 5.
John
Assisted LivingFamily/friend
September 24, 2025
The entire staff have been wonderful. Their dedication and compassion has been so so good. I would highly recommend this facility to anyone. Thank you so much to you and A Place For Mom for recommending this facility.
Anonymous
Assisted LivingFamily/friend
July 29, 2025
The staff was most helpful. Your facility is very pleasant and well maintained.
Christina
Memory CareFamily/friend
July 2, 2025
Looked for months for a memory unit for my mom. Finally decided on American House in west Knoxville. My mom was accessed and and she was going to move in [date removed]. 3 weeks before moving she got sick and declined while in rehab. We had to pay the community fee which was [removed]. So today we went to get the money back since they accessed her again and denied her. They refused to give the money back. So my 84 yr old mother is out that money. We did find her a place where I hope she will be comfortable in her last days. The people are nice ,but please dont give them money before you are in there. It was very wrong what they did. We got the room cheaper because it needed work and we took it without them fixing it. Now ,of Course ,they say the money was to fix the room. Thats a lie! I will say a lady named [name removed] was very kind. Thats the only nice thing I can say.
Anonymous
Memory CareFamily/friend
May 29, 2025
This is not the place for patients with FTD. After period of two months. My relative was not allowed to reside at American House West. They were not equipped to meet his needs.
MJ
Assisted LivingFamily/friend
May 27, 2025
American House West Knoxville has been a wonderful experience for our loved one who needs a memory care setting. This community offers a wonderful "home' experience with the benefits of an exceptional Memory Care Director and friendly, well-trained staff. The menu and food quality are better than expected, and our loved one looks forward to meal times. This community allows our loved one to be safe and gives us much needed peace of mind!
Anonymous
Memory CareFamily/friend
April 30, 2025
The only true complaint I had was trying to get them to add closet doors and replace the blinds in my Mothers room. It took 2 months, which was completely unacceptable. A lot of the issues she had (like getting all her clothes out and strewing them everywhere) were fixed simply by putting a door on her closet.
Karen F
Assisted LivingFamily/friend
March 8, 2025
We have had a rough couple of months with getting correct medication for my Dad. They also do not do what they say as far as housekeeping. Parents seem to enjoy the few activities they have attended. Nice to know they are safe.
Kari
Assisted LivingFamily/friend
January 23, 2025
My aunt had not seen American House until the day we moved her in. Her first comment was how very clean and pretty it was. Yes, I certainly would recommend this community to other families. My first impression of American House was how much sunshine was in the lobby
Lisa C
Assisted LivingResident/client
November 27, 2024
Staff has been great to communicate with. Care for my aunt has been terrific! The facility is always very clean and inviting. Very pleased with the staff activities they provide.
Anonymous
Assisted LivingFamily/friend
November 26, 2024
Over the three years, my father has received good care and overall we have had a very positive experience both in assisted living and how memory care.
Anonymous
Assisted LivingResident/client
November 26, 2024
I am comfortable here. The staff is friendly and the food is good. They make day to day living easy.
Anonymous
Assisted LivingFamily/friend
November 25, 2024
The staff are very polite and helpful. Glad my friend is a patient there.
Michelle W
Assisted LivingToured community
October 31, 2024
[name removed] was very knowledgeable about anything we ask about. Also, very courteous and accommodating to our needs. Other staff members were also very courteous and friendly.
Anonymous
Assisted LivingToured community
October 31, 2024
The director was very nice and knowledgeable. Everyone was very nice. The Facility was very clean.
Tim W
Memory CareFamily/friend
October 22, 2024
It has been a great experience at American House. My dad has improved considerably since he has been living there.
Jim
Memory CareAugust 14, 2024
Overall we loved the facility and the staff was friendly. However mom passed and the staff on duty was not professional one of the caregivers was on video call talking about mom to a friend and this has happened several times over the last 5 months. This same caregiver also speaks poorly of residents and new staff members to other caregivers and I have heard them several times as I came down the hall. During move out the next day management did not have time to speak with us so we could address the issue we had.
Anonymous
Assisted LivingFamily/friend
July 25, 2024
The location is very convenient and I am content with my choice. Everyone is nice & there are a few of the Staff members that are genuinely wanting to be helpful. They had some staffing issues this year, but have tried to hire better people. I'm sure that's challenging in today's world. I believe the best advice for those inquiring about Assisted Living is to develop good relationships with Staff members. Also I have tried to maintain patience & a calmness with the Staff, Supervisors & especially my challenges with my Dad.
Katie G
Assisted LivingFamily/friend
July 18, 2024
The RAs are wonderful. The nurses are great. Management is terrible. The food is terrible ever since the newest dietary manager took over. My mom has complained several times only to be ignored. Not only is the quality bad, they regularly run out. About a month ago on Memorial Day, they had cereal for breakfast. I asked the cook why and she told me she was out of everything. No eggs, no bacon, no bread, no oatmeal. You could tell the girl was stressed and had no control over the situation, and it’s definitely not her fault. She’s quit at this point, I’m assuming because of management. The same vegetable blend is served every day. There’s regularly no dessert when the “manager” works. I had lunch with my mom recently when she was cooking and found her long greyish hair in my moms plate. Another time she was served chicken that was burnt on the outside but raw on the inside. It’s seriously something every day. The problem isn’t the cooks. I only ever have these issues when the manager is
Brian Bartos
Assisted LivingResident/client
July 9, 2024
I wouldn’t send my dog to this [profanity removed]. Lying, cheating pieces of garbage. Lawsuit pending. Sales and general manager practice business tactics and this company should not be allowed to to business anywhere.they sent their director of nursing to my home to evaluate my mother. When we showed up to move her in they denied access saying it was a violation of state law to place her with her medical conditions. They had no problem asking and receiving a check for [removed] after their medical assessment but refused to refund full amount. I’m in the process of failing complaints with the BBB and the state. Trying to have there license revoked in Tennessee for their practices. Do not send a love one here.
Anonymous
Assisted LivingFamily/friend
July 8, 2024
The cleanliness and friendliness of the staff is phenomenal. Food selection was not as promised and rarely ever matched what was on the published menu. They said their policy was to "lay eyes" on dad every 2 hours every day, but that did not happen with any regularity. He often missed meals or events because he was asleep in his room and no one came to remind him. I don't believe it's because they didn't care, they love him, but they don't seem to have enough staff consistently to cover the events and procedures promised. Scheduled events are often cancelled or cut short due to staffing issues. Weekend events never happen. We have spent several hours there on weekend days and not a staff member in sight, no activities that are listed on the calendar, no one at the desk or office. They have a beautiful chapel and we were told there were several different types of services to choose from (catholic, Baptist, Methodist, etc) but when we went to look for them the nurse on duty said they don't do those anymore. Just didn't live up to our expectations from what we were told when moving dad in.
American House West Knoxville
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.