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Arbor Terrace of Knoxville

9051 Cross Park Drive, Knoxville, TN 37923

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(866) 374-4058
9.0
Review score
30 reviews
Add review
9.0
Review score
30 reviews
  • 5 star
    73%
  • 4 star
    17%
  • 3 star
    3%
  • 2 star
    7%
  • 1 star
    0%
See all reviews
8.6
Review score
1195 reviews
32 facilities
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Arbor Terrace of Knoxville
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Arbor Terrace of Knoxville
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Anonymous

Child of resident/client

4.0 out of 5 stars

Friendly Staff

A number of her care folks were very nice and attentive to her and there were a couple with bad attitudes. They increased her level of care but I got the run around on why and what was the increase in care for the additional cost. Asked for a breakdown and never got it. The receptionist [name removed] was very friendly, knowledgeable and helpful. They were quick to send mom to the ER and in some cases not warranted. Place was clean however I had to remind them to clean the bathroom due to my mom couldn't see when there was fecal matter on surfaces. With all this said I would recommend Arbor Terrace to others.

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Arbor Terrace of Knoxville

Arbor Terrace of Knoxville provides the highest quality of geriatric care and assisted living in the Knoxville, Tennessee area, including innovative memory care designed specifically for those affected by Alzheimer's disease and other dementias. Every resident receives unique and personalized care and attention tailored to where they are and what they need most. At Arbor Terrace of Knoxville, both residents and their families enjoy peace of mind, knowing that the Arbor Terrace staff is providing the best in life €” with a smile.

Senior living options offered

  • Assisted Living
  • Memory Care

Arbor Terrace of Knoxville

Pricing

Total monthly costs depend on room type, select services, and the level of care needed

Base fees by care type

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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Reviews

for Arbor Terrace of Knoxville

9 out of 10
Review Score30 reviewsWrite a review
Overall Experience
4.5
Cleanliness
4.7
Friendliness
4.7
Care Services
4.4
Staff
4.6
Meals & Dining
3.9
Activities
4.6
Value for Cost
4.5

A Place for Mom has scored Arbor Terrace of Knoxville with 9 out of 10 using our proprietary review score based on 4 reviews in the last 2 years. Over all time, Arbor Terrace of Knoxville has 30 reviews with an average "overall experience" of 4.6 out of 5.

Filters

1-20 of 30 reviews

Last Updated: 9/4/25

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Anonymous

Memory Care

Family/friend

September 4, 2025

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Family Experience

A wide variety of age groups and great activities calendar for residents. Loving and caring knowledgeable staff.

Anonymous

Assisted Living

Family/friend

July 15, 2025

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
4.0
Meals & Dining
3.0

Friendly Staff

A number of her care folks were very nice and attentive to her and there were a couple with bad attitudes. They increased her level of care but I got the run around on why and what was the increase in care for the additional cost. Asked for a breakdown and never got it. The receptionist [name removed] was very friendly, knowledgeable and helpful. They were quick to send mom to the ER and in some cases not warranted. Place was clean however I had to remind them to clean the bathroom due to my mom couldn't see when there was fecal matter on surfaces. With all this said I would recommend Arbor Terrace to others.

Anonymous

Assisted Living

Family/friend

March 26, 2025

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
4.0

Review for Arbor Terrace of Knoxville

The staff is very caring and patient. Whenever I have had questions, they have been very helpful to me.

Anonymous

Memory Care

Family/friend

February 13, 2025

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Recommended

I appreciate that the staff at Arbor Terrace are always keeping me well informed on my loved one. The facility is very nice and has a lot of space for residents to roam around.

Lisa C

Assisted Living

Family/friend

October 17, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Home away from home.

They were fantastic especially the last couple of months before she passed. I still consider them family. The head nurse was actually with her holding her hand when she passed. They are very focused on making the residents feel like family and as comfortable as possible. They also try to help the families as much as possible. Everyone I had contact with was so sweet, caring and supportive. They have plenty of activities and work to keep the residents as active as possible.

Anonymous

Memory Care

Family/friend

September 11, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
4.0
Meals & Dining
4.0

Arbor Terrace Review

Food is great, health care average, not making sure patient is clean and dressed very poor. Based off of the experience, I would recommend them to others.

Scott H

Assisted Living

Family/friend

August 30, 2024

4.0 out of 5 stars
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Staff
4.0
Meals & Dining
3.0

The facility is well kept clean in the staff are nice, courteous and professional. They take care of my mom as well as they can be as she’s 100 years old. Her room is nice and comfortable housekeeping could probably do a little bit better on the cleaning.… But overall it it it suits the purpose of what we were looking for and what she needs

Donna M

Assisted Living

Family/friend

July 19, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

The employees are caring and great!!

The overall experience at Arbor Terrace is very good. This is mainly because there are many longtime employees. This is important when it comes to elder care facilities. The staff is responsive to our concerns and have an open communication at all times. My mom has plenty of activities to stay as busy as she wants. Thank you Arbor Terrace!!

Concerned Family Member

Memory Care

Resident/client

December 12, 2023

2.0 out of 5 stars
Cleanliness
3.0
Friendliness
3.0
Value for Cost
2.0
Care Services
1.0
Activities
3.0
Staff
2.0
Meals & Dining
1.0

Lack of Accountability

I feel some workers care. However, there is a lack of accountability and training for aids. There is a lack of ability or willingness to showcase to loved ones that their family member is being watched and cared for with the fees you are paying. They lack influence in memory care to ensure loved ones are showered per the contract. Arbor does not shower the resident regularly or ensure that they get to the table to eat. The food in memory care is an after thought. These residents still enjoy food. They have no proof that they check on loved ones during the night. They are not proactive in addressing medical issues. The nurse practioner is not very good. The marketing individual cares more about the look of the place than caring for residents. The director is all about the profit and shows no signs of caring. These are loved ones and the family members deserve the comfort and confidence that they are cared for properly. This facility has declined in their care capability.

Elizabeth

Assisted Living

Resident/client

October 27, 2023

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Activities
4.0
Staff
5.0
Meals & Dining
5.0

Perfect balance.

I have excellent service when I need it and complete freedom all the time. I just arrived back from an evening with family and was met at the door with a friendly welcome. I recommend it for anyone, but it’s certainly good for me.

Judy

Assisted Living

Family/friend

July 18, 2023

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Simply the best!

They bent over backward to accommodate my mother-in-law and the staff was excellent at Arbor Terrace of Knoxville! They were always helpful and always cheerful. I would absolutely recommend Arbor Terrace of Knoxville to family and friends!

Dana

Assisted Living

Resident/client

June 16, 2023

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

would recommend!

What I like most about the Arbor Terrace of Knoxville are the staff. They are wonderful, the meals that are prepared are good and they offer a lot of different activities for us to do. They have things like Exercise, crafts, movies, guest singers and pianist, what's in the news, Bingo, Brain quest

Anonymous

Assisted Living

Family/friend

March 29, 2023

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
2.0

Recommended

The staff is great. My loved one's only complaint is the food, he does not like it. Otherwise, everything is wonderful at this facility. I would recommend this facility to others.

Anonymous

Memory Care

Family/friend

February 10, 2023

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0

Place where she says she belongs

The staff members at Arbor Terrace are so wonderful - we have family that live in the area that visit quite often and they always have a good experience and always talk about how much our loved one feels as if she is part of a community or an extended family. She is very happy and satisfied with the meals and dining service. They have so many different activities going on - they do regular drives out to the country, and they take them to an art museum sometimes which our loved one really enjoys.

Anonymous

Assisted Living

Family/friend

October 3, 2022

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
4.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
4.0

Mom loves it

We picked this community, because the staff is more knowledagble, they offered more activities off campus, the pricing was clearer, and they had more options for the level of care provided. My loved one has really enjoyed being there, has made new friend, and is able to socialize more. They are good with checking on my loved one.

anonymous

Assisted Living

Toured community

September 13, 2022

5.0 out of 5 stars
Verified Review

Community Tour

Arbor Terrace of Knoxville was my first choice. It was just a beautiful facility. The rooms were very nice. The ambiance and longevity of the staff really stood out to me, as did the friendliness and thoroughness of the person who led the tour. We chose a place that was a little less money and felt more affordable for us, but I'm somewhat questioning that choice now. . .

Donna

Memory Care

Family/friend

August 22, 2022

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
4.0
Staff
5.0
Meals & Dining
5.0

Peace of Mind

There is no hesitation to place a loved one here. The care and the longevity of the staff sets the community apart from other communities in the area. The care that my loved one receives is personally geared to them. The staff communication with the family is good. The community sends out updates to the family about what activities our loved one has participated in. They also are prompt to send out and honest about concerns that may be happening in the community

Tracy C

Assisted Living

Family/friend

July 19, 2022

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

A Beautiful Supportive Place for Navigating the Challenges of Aging

I'll start with a caveat based on some of the other reviews complaining of meals served on disposable plates, etc. Because facilities like this are required by law to take more precautions than most of us during the pandemic & due to staffing shortages that every single industry is facing, you are not going to find ANY assisted living able to serve restaurant presentation type meals on fancy fine dinnerware right now. I've been in healthcare 30 years myself & have never seen more challenges in the industry. Please be gracious.... I would highly recommended Arbor Terrace. I only wish we had known about Arbor earlier. It was hard for Dad to leave his beautiful home - but there was just no way he could navigate the stairs and stay there alone anymore. But not only does he have a beautiful comfortable apartment there, I feel like we have both gained more family members in the beautiful community provided by the Arbor Terrace team. It's not just a place for Dad, it is home & family.

Chris Judd

Memory Care

Family/friend

May 31, 2022

2.0 out of 5 stars
Cleanliness
3.0
Friendliness
4.0
Value for Cost
2.0
Care Services
2.0
Activities
4.0
Staff
4.0
Meals & Dining
2.0

Misrepresented

While they have MANY good people working there, who really care about the residents, we were “lied to” and had to move my Mom. I’m sharing this in hopes of preventing others from having to go through the same pains and hassle. Their food and food service was very substandard, which was a BIG misrepresentation, during their sales pitch. Much of it canned and always served on styrofoam with plastic utensils. Their sign in/accountability system is cumbersome and inefficient. And most importantly, they couldn’t seem to pay close enough attention in administering my Mom’s many medicines and because of that, the meds most likely were frequently not working properly. Don’t make the same mistake we made. Look around. There ARE better places in the area.

Carolyn P

Memory Care

Toured community

October 6, 2021

4.0 out of 5 stars
Verified Review

Our tour experience

Our family had an in person tour and the tour was fine, but the reason we did not choose Arbor Terrace was because their memory care unit is on the third floor and we just did not feel comfortable with that.

Arbor Terrace of Knoxville

Neighborhoods

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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