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Auburn Hill Senior Living

5800 Harbour Ln, Midlothian, VA 23112

For pricing & availability:
(866) 374-4058
8.2
Review score
20 reviews
Add review
8.2
Review score
20 reviews
  • 5 star
    50%
  • 4 star
    40%
  • 3 star
    5%
  • 2 star
    5%
  • 1 star
    0%
See all reviews
8.5
Review score
134 reviews
5 facilities
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Auburn Hill Senior Living
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Billie W

Spouse or partner of resident/client

4.0 out of 5 stars

AH has been a great place for my husband in the memory care unit. He has been well cared for.

AH has been a great place for my husband, who has dementia. The staff is very caring and I feel like he is safe there. PT has been great. His walking has improved considerably, and OT has done a great job with his personal care, which is very important to my husband. It is a very clean facility, which is very important. Food is ok, not great. Nursing staff has done a good job in giving him his meds, putting in and taking out his hearing aids daily, and following up on a cough he developed. I would say it is a great place.

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Auburn Hill Senior Living

Auburn Hill at Swift Creek Reservoir
Set against the serenity and stunning views of the Swift Creek Reservoir, Auburn Hill offers you a welcoming and comfortable environment where you can easily adapt, thrive and enjoy life—just like at home. Recently received OurHealth’s Gold award for “Best Memory Care” and Honorable Mention for “Best Assisted Living”.

Our community is united by our Guiding Principle of Caring with H.E.A.R.T.™. Through Honesty, Excellence, Accountability, Residents First, and Teamwork, we promote a culture of trusted care and engagement that fosters meaningful, purposeful work. We believe our actions impact the quality of care we provide, both individually and as a team. Our mission is to embrace each day as an opportunity to make a positive difference with this promise and pledge.

We Are All Family™

Senior living options offered

  • Assisted Living
  • Memory Care

Auburn Hill Senior Living

Pricing

Total monthly costs depend on room type, select services, and the level of care needed

Base fees by care type

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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Reviews

for Auburn Hill Senior Living

8.2 out of 10
Review Score20 reviewsWrite a review
Overall Experience
4.3
Cleanliness
4.7
Friendliness
4.7
Care Services
4.3
Staff
4.5
Meals & Dining
4.0
Activities
4.2
Value for Cost
4.2

A Place for Mom has scored Auburn Hill Senior Living with 8.2 out of 10 using our proprietary review score based on 3 reviews in the last 2 years. Over all time, Auburn Hill Senior Living has 20 reviews with an average "overall experience" of 4.4 out of 5.

Filters

1-20 of 20 reviews

Last Updated: 5/9/25

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Billie W

Memory Care

Family/friend

May 9, 2025

4.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
4.0
Meals & Dining
4.0

AH has been a great place for my husband in the memory care unit. He has been well cared for.

AH has been a great place for my husband, who has dementia. The staff is very caring and I feel like he is safe there. PT has been great. His walking has improved considerably, and OT has done a great job with his personal care, which is very important to my husband. It is a very clean facility, which is very important. Food is ok, not great. Nursing staff has done a good job in giving him his meds, putting in and taking out his hearing aids daily, and following up on a cough he developed. I would say it is a great place.

LO

Assisted Living

Family/friend

February 5, 2025

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
4.0
Meals & Dining
4.0

Review for Auburn Hill Senior Living

Staff is very caring and I believe they are very low turnover because they are actually employed by the facility. I would definitely recommend this property to anyone who is in the market for looking. I liked that it was a smaller facility so I thought it would be easier for my mom to navigate. The people were very friendly. It was a newer facility and also close to my home.

Daughter

Assisted Living

Family/friend

January 9, 2025

2.0 out of 5 stars
Cleanliness
4.0
Friendliness
5.0
Value for Cost
3.0
Care Services
2.0
Activities
3.0
Staff
5.0
Meals & Dining
1.0

Rating score related to new management

Auburn Hill was good before the new management company came in. The only complaint my Mom had in the past was about the food. Other than that it was great. And the location adn view are unmatched in the area. But now that the new management company is there things have really gone down hill. The food is worse, they are short staffed, and only appear to care about getting rent from the residents and now making sure they are cared for. The good staff are all thinking of leaving which is very troubling. They are allowing people to move in that need high levels of care and then are not providing it which is dangerous. It is stressful for my mom to relocate but if things don't start to turn around for the better we will need to move her for her emotional and physical well being.

Kimberly H

Memory Care

Family/friend

October 8, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Absolutely Top Notch

This community is beautiful and the staff is engaging. It is a must see with the lake directly behind the community. What a view!!! The residents are out and about which is nice to see. The building is so bright and cheerful. I liked the activities calendar and the fact that the dining director is a real chef. The menu is really good. My mom complains about food in restaurants and has NEVER said anything negative about the food at Auburn Hill. That is a BIG deal. My mom has been in their memory care for 18 months and is very happy.

Anonymous

Assisted Living

Family/friend

August 13, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
3.0
Care Services
4.0
Activities
4.0
Staff
5.0
Meals & Dining
3.0

Nice place, could use more staff.

It is very expensive & now they say there is a $[removed] per month rent increase per year. I wish there was a way to find out costs for each facility before looking at them. I feel like that would save a lot of time when searching for places. They need more staff. Recently, a new management company took over called encompass the employees do not seem to be happy with it. They took away their shift differential pay and two of their holidays and addition to some other things. There's a really nice aid that really cares about the residents and because of this Problem with the new management she may be looking for another job. She is excellent though.

Anonymous

Assisted Living

Family/friend

April 8, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
4.0
Meals & Dining
3.0

Review for Auburn Hill Senior Living

I would recommend to others.

Anonymous

Assisted Living

Family/friend

October 18, 2023

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Recommended

My loved one is currently a resident at Auburn Hill Senior Living and overall things have been great for her at this facility so far. The staff are friendly and helpful. My loved one says that some of the food is over seasoned. I have eaten there before and it was fine. The facility is a little bit expensive, but it's nice and it is lakefront. I would recommend Auburn Hill Senior Living to others.

Anonymous

Assisted Living

Toured community

June 14, 2023

5.0 out of 5 stars
Verified Review

Tour

We took a tour of Auburn Hill Senior Living when searching for a facility for our loved one. The facility was great! Our tour guide was great. The atmosphere, cleanliness, and friendliness all seemed very good as well. Ultimately, it came down to cost and location when we decided on a facility.

Jan D

Assisted Living

Family/friend

June 8, 2023

5.0 out of 5 stars
Cleanliness
4.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Activities
3.0
Staff
5.0
Meals & Dining
4.0

Very different, in a good way

I have noticed over the past couple of months during my visits with my aunt that things have gotten much better. This is due to the new ED ([name removed]) and the changes she has made. My family and I are excited for my aunt as she appears much more at ease and happy. Management is involved everywhere I go in the building, it’s a breath of fresh air.

Anonymous

Assisted Living

Toured community

April 18, 2023

5.0 out of 5 stars
Verified Review

I thought this community was wonderful. My husband, who was with me, asked the person touring us if he could move in! The rooms and environment are exceptional. They have a chef not a cook. The view is beautiful. They showed us the activities and entertainment schedule and it was really outstanding. There are really nice outdoor places to just sit and enjoy the view. At the time [name removed] had to make a change I didn't think she was able to be as independent as required. They do an assessment and would add in extras like eating in your room. It was expensive to begin with and all the extras that [name removed] would need made it hard. If I could have gotten [name removed] in to begin with I think it would have been a great experience for all of us. As you can imagine [name removed] was very stubborn about leaving her home at that time.

anonymous

Assisted Living

Family/friend

August 30, 2022

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
4.0
Staff
4.0
Meals & Dining
5.0

An Inviting Place to Stay

The staff at Auburn Hill are friendly and welcoming. The facility is nicely located on the waterfront with a nice view. And I've been fine with the care my loved one is receiving there.

anonymous

Assisted Living

Toured community

June 16, 2022

5.0 out of 5 stars
Verified Review

Tour experience

I absolutely LOVED Auburn hill and would move to this facility myself. It is beautiful and they gave us a wonderful tour experience. Unfortunately it was too expensive for our budget otherwise it would have been our first choice.

Don Y

Assisted Living

Family/friend

April 5, 2022

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Great experience

The staff was very helpful in the process of getting my dad a place to live. From the initial tour to the admission day, we have had a great experience.

Kathleen

Assisted Living

Toured community

February 22, 2022

5.0 out of 5 stars
Verified Review

tour review

Our family had a virtual tour, and it was a really good tour. The staff were very informative and friendly, and it was a close top contender.

T T

Assisted Living

Toured community

December 10, 2021

3.0 out of 5 stars
Verified Review

My tour review

This was a great community I just felt that there was another community that was a better fit for my loved one. This community was also on the bigger side and I was looking for something not as big and more homey feeling for our loved one.

Anonymous

Assisted Living

Family/friend

June 24, 2021

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
4.0
Value for Cost
3.0
Care Services
4.0
Activities
3.0
Staff
4.0

Very Nice

I would tell others that it is a nice fairly upscale community. They have a great view with outdoor areas. The rooms are light and bright. Overall it is a good place. I wish they had more staff sometimes to assist the residents more.

Joseph

Assisted Living

Family/friend

April 14, 2021

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Staff
4.0

Good solid start for a new facility - expecting good things to come.

My loved one was pleased with the care she received. The staff is very good. We did have some issues with end of life hospice care. That was more their chosen provider than Auburn Hill itself. But overall they took nice care of my loved one. We were very pleased with that. They were very conscientious and meticulous about cleaning, especially once all the Covid protocols hit.

BW

Assisted Living

Family/friend

April 6, 2021

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
4.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
4.0
Meals & Dining
5.0

our experience at Auburn Hill

The community really makes my loved ones feel cared for. They have a nice patio and a great view and a nice outside area. Communication is excellent. They keep our family well informed. I have cell phone numbers and they reach out to me whenever they need anything. I would recommend this community to others.

Anonymous

Memory Care

Family/friend

August 7, 2020

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

Beautiful water front view

Activities they provided before COVID they would bring in parrots and birds for the guest, they also had a kids dance school come visit and perform for the guests. Dad used to be a mechanic, him and the activity director built a model car together. Also providing painting classes. Once COVID hit they had an ipad available for the guest, but can also sit outside and visit. The location is great as well, and we really liked the memory care floor, it is one of the top levels provided. They have big bright open windows that provides a lot of natural light, very inviting.

Anonymous

Memory Care

Toured community

September 15, 2019

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0

I would move my mother here as 1st choice. However, I just am having a hard time believing that an assisted living community could meet her needs

Auburn Hill Senior Living

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Map of the neighborhood around Auburn Hill Senior Living

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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