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Bailey Pointe at Miracle Hills

11909 Miracle Hills Dr, Omaha, NE 68154

For pricing & availability:
(866) 374-4058
2.0
Review score
41 reviews
Add review
2.0
Review score
41 reviews
  • 5 star
    27%
  • 4 star
    41%
  • 3 star
    15%
  • 2 star
    10%
  • 1 star
    7%
See all reviews
8.3
Review score
4222 reviews
82 facilities
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Bailey Pointe at Miracle Hills
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Bailey Pointe at Miracle Hills
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Margene

Spouse or partner of resident/client

5.0 out of 5 stars

would recommend

The food was always important to [name removed] when he stayed in respite care and he liked it there. The head staff people are so amazing! We have experienced the staff at [community name removed] and now [community name removed] and they do not even come close to the warmth and concern that the people at Miracle Hills did.

Read all reviews

Bailey Pointe at Miracle Hills

Continue enjoying the lifestyle you love while receiving the care and support you deserve at Bailey Pointe at Miracle Hills — a community offering three-course meals, premier amenities, and exceptional assisted living services in Omaha, Nebraska. This multi-story community is lined with large windows, which fill the spacious and tasteful interiors with plenty of natural light. Spend chilly winter days beside the crackling fireplace while visiting with your loved ones or browsing the extensive library for your next favorite novel. Your pets are welcome to join you — this is their new home, too!

Community Services and Amenities

Let us handle the stressors of daily household chores. Associates provide a wide range of services for your convenience, which include regular housekeeping, laundry, and maintenance, as well as transportation to and from medical appointments. We’ll even take care of the grocery shopping and meal preparation. Delicious, three-course meals are prepared fresh by the culinary team every day for breakfast, lunch, and dinner. With multiple menu options available in the restaurant-style dining room, you can choose from a variety of savory entrees.

Personal care plans are tailored to fit each resident’s unique needs and desires. Caregivers utilize a person-centered approach that enables them to nurture...

Senior living options offered

  • Assisted Living

Bailey Pointe at Miracle Hills

Pricing

Total monthly costs depend on room type, select services, and the level of care needed

Base fees by care type

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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Reviews

for Bailey Pointe at Miracle Hills

2 out of 10
Review Score41 reviewsWrite a review
Overall Experience
3.7
Cleanliness
3.9
Friendliness
3.9
Care Services
3.5
Staff
3.1
Meals & Dining
3.1
Activities
3.7
Value for Cost
3.6

A Place for Mom has scored Bailey Pointe at Miracle Hills with 2 out of 10 using our proprietary review score based on 2 reviews in the last 2 years. Over all time, Bailey Pointe at Miracle Hills has 41 reviews with an average "overall experience" of 3.7 out of 5.

Filters

1-20 of 41 reviews

Last Updated: 12/10/24

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

CJ

Assisted Living

Family/friend

December 10, 2024

2.0 out of 5 stars
Verified Review
Cleanliness
2.0
Friendliness
2.0
Value for Cost
2.0
Care Services
2.0
Activities
2.0
Staff
2.0
Meals & Dining
2.0

Review for Bailey Pointe at Miracle Hills

We took her there when it was under the previous management. The cost was good and we liked that facility. But when it got taken over, it lost a lot of the good qualities. That's when we moved her to a different facility

Anonymous

Assisted Living

Family/friend

October 28, 2024

2.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
2.0
Value for Cost
2.0
Care Services
2.0
Activities
3.0
Staff
2.0
Meals & Dining
2.0

Bailey Pointe at Miracle Hills review

While my mothers stay meds were not passed til noon as 1 med tech present for all clients. My mother was also helping a friend ( another resident ) CHANGE her dressing on a weekend. No one able to help on a weekend. That client had to go to the hospital needing antibiotics due to worsening ( lack of medical staff checking the wound. I would not recommend this facility to anyone . One evening a med tech brought her small child to work and passed meds with her child in a stroller. Said She didn't have anyone to watch her child and would be terminated if she didn't come to work.

Anonymous

Assisted Living

Family/friend

October 27, 2023

3.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
4.0
Value for Cost
3.0
Care Services
3.0
Activities
3.0
Staff
3.0
Meals & Dining
3.0

Review for Bailey Pointe at Miracle Hills

The experience has been okay. I picked this community because of the price, location and gut feeling. Overall, I would recommend to others.

Margene

Assisted Living

Family/friend

July 6, 2023

5.0 out of 5 stars
Cleanliness
4.0
Friendliness
4.0
Value for Cost
5.0
Care Services
5.0
Staff
4.0
Meals & Dining
5.0

would recommend

The food was always important to [name removed] when he stayed in respite care and he liked it there. The head staff people are so amazing! We have experienced the staff at [community name removed] and now [community name removed] and they do not even come close to the warmth and concern that the people at Miracle Hills did.

Anonymous

Assisted Living

Family/friend

May 9, 2023

3.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
3.0
Value for Cost
2.0
Care Services
3.0
Activities
3.0
Staff
3.0
Meals & Dining
2.0

Would Not Recommend

It was a bit better when it was Waterford but it started going downhill when they changed hands. Some of the staff is excellent, but many of the good ones have left. The ones who stayed are only there because they love the residents and are trying to keep their spirits up. The new people also don't take care of the workers like they should. That's why many of them left. The food was never very good. Almost half the rooms are empty since the new owners came. I guess that would tell you a lot. They are hiring some new people who seem good, but the question is if they will stay or not. We felt the need to get out of there in case they crashed.

Anonymous

Assisted Living

Family/friend

November 14, 2022

2.0 out of 5 stars
Verified Review
Cleanliness
2.0
Friendliness
2.0
Value for Cost
2.0
Care Services
1.0
Activities
1.0
Staff
3.0
Meals & Dining
1.0

Review for Bailey Pointe at Miracle Hills

They are going through a transition. Sometimes there is no protein served with the meals, and they serve smaller portions. They don't have fresh fruits. They have a large turnover in staff. They only do laundry, once every two weeks. The staff has been pleasant. They don't have an activities director but they do have Bingo.

anonymous

Assisted Living

Family/friend

August 23, 2022

5.0 out of 5 stars
Verified Review

Our Experience

We've utilized The Waterford for respite stays, and we loved it. We would have put my loved one there long-term except they don't have memory care. Even though the building is old, the people were so nice. The care was great. And the food was good.

anonymous

Assisted Living

Family/friend

April 14, 2022

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
4.0
Staff
4.0

Clean and safe community

anonymous

Assisted Living

Family/friend

February 7, 2022

1.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
1.0
Value for Cost
3.0
Care Services
2.0
Activities
3.0
Staff
0.5

Do not put your loved one at waterford

I would say do not go to this community.

anonymous

Assisted Living

Family/friend

January 11, 2022

4.0 out of 5 stars
Verified Review
Cleanliness
4.5
Friendliness
5.0
Value for Cost
4.5
Care Services
4.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Staff members are friendly, the social aspect is great

The internal communication and response time could be improved, however our loved one is very happy with the meals and dining service and all the activities that are offered. The Waterford is also pet friendly which was a huge thing for us.

anonymous

Assisted Living

Family/friend

July 12, 2021

4.5 out of 5 stars
Verified Review

They were very helpful and caring

We were very happy with Waterford, we pretty much had a good experience. They were very caring and friendly, and we would recommend this community to others.

Richard

Assisted Living

Family/friend

April 22, 2021

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
4.0
Meals & Dining
5.0

TI Wish They Would Open Up More

I wouldn't be against recommending someone go there. I think they are overpriced for what they do. I believe they are short staffed. Sometimes the food isn't as good as what my loved one expects. They are willing to accommodate dietary restrictions.

anonymous

Assisted Living

Family/friend

March 22, 2021

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Staff
4.0

Our experience with The Waterford

We chose The Waterford at Miracle Hills at the time because they told us that they had a doctor on site. My mom was moving and we did not want to have to switch and find a new one and they told us that she could just use this one and make it easier. We were happy with the size of the room size that she had. Communication overall was not good. I would call and ask for people to return my phone calls and it never got done. Communication between the director and the nursing staff was not great either, so that was the biggest downfall. It was a great facility compared to some that we saw and I would recommend to others who are looking. I would just caution others about the communication issues.

Anonymous

Assisted Living

Family/friend

October 26, 2020

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0

A good fit for my parents

We chose The Waterford At Miracle Hills because during our tour we talked a lot to the staff members and liked them. It also seemed very clean and it seemed like it would be a good fit. The room sizes here are pretty large and spacious, they are in a two bedroom but even the one bedrooms were larger than some of the ones we saw. The food is something they think they could improve on, they have had a lot of turnover with the head chefs. The best part about the community so far has been the care and overall attitude of the staff members.

Chris

Assisted Living

Family/friend

August 26, 2020

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
3.0
Care Services
4.0
Activities
4.0

Individualized Care

I think it is affordable care. The staff is extremely nice. They give individualized care and have individualized care plans for the residents The room sizes and the layout of the community are really good. The food is good. They have outdoor space for the residents to use.

Hearst Family

Assisted Living

Family/friend

April 7, 2020

2.5 out of 5 stars
Cleanliness
2.5
Friendliness
2.5
Value for Cost
2.5
Care Services
2.5
Activities
2.5

Theft from Staff

During my Mom's stay, one or more of the staff members stole her toilet paper during the times the facility was on lockdown for the flu season and Corona virus outbreak. We were promised it would be replaced, but it wasn't. Also, during her move out, some of the staff were very rude. But other than those incidents, it's a good place.

Anonymous

Assisted Living

Toured community

January 17, 2020

4.0 out of 5 stars
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0

Similar to [community removed], a little older property, but, decently cared for

Anonymous

Assisted Living

Toured community

September 21, 2018

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0

I am moving in next week!!! It is perfect for me and my two cats.

Anonymous

Assisted Living

Family/friend

August 18, 2017

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

My husbands excellent care

We are very happy with the care from this community. The staff are caring and attentive. The menu is good and he seems to like the variety. They have a lot of activiites for the residents who want to participate. We would recommend the good care and value to other families.

Anonymous

Assisted Living

Toured community

June 23, 2017

3.0 out of 5 stars
Cleanliness
3.0
Friendliness
3.0
Value for Cost
3.0

Place is small & modest, but seems well-thought-out; central courtyard is peaceful & well-landscaped, but building is hemmed-in by city clamor & isolated by it. Excellent lunch!

Bailey Pointe at Miracle Hills

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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