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Benchmark Senior Living at Billerica Crossings

20 Charnstaffe Lane, Billerica, MA 01821

For pricing & availability:
(866) 374-4058
9.5
Review score
42 reviews
Add review
9.5
Review score
42 reviews
  • 5 star
    62%
  • 4 star
    36%
  • 3 star
    0%
  • 2 star
    0%
  • 1 star
    2%
See all reviews
8.8
Review score
2275 reviews
68 facilities
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Benchmark Senior Living at Billerica Crossings
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Benchmark Senior Living at Billerica Crossings community exterior
13 photos3 floor plans
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street view of Benchmark Senior Living at Billerica Crossings

karen s

Child of resident/client

5.0 out of 5 stars

A perfect fit

We moved my father into the work, crossing at the end of June. He has been very happy with the service and the staff there. He calls me almost daily to rave about the food. It’s a clean friendly environment and we are very happy with everything

Read all reviews

Benchmark Senior Living at Billerica Crossings

Billerica Crossings, located in the Historical District of the Merrimack Valley, is the only Assisted Living community in town. Our commitment to independence, personalized care, and companionship helps Seniors live an active and dignified lifestyle in a residential setting. Recent winner of the Reader's Choice Award, Billerica Crossings is conveniently located in close proximity to the Senior Center, library, and shopping centers.


If you need help with daily activities, such as bathing, dressing and medication reminders, you'll enjoy a lifestyle that combines the services and amenities of a fine hotel with the personalized assistance and care you need to remain as independent as possible.

The Assisted Living lifestyle at Billerica Crossings offers a personalized balance of assistance and independence. Enjoy the privacy of your own apartment and the support of our caring staff for anything you may need.


Senior living options offered

  • Assisted Living
  • Memory Care

Benchmark Senior Living at Billerica Crossings

Pricing

Total monthly costs depend on room type, select services, and the level of care needed

Base fees by care type

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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Reviews

for Benchmark Senior Living at Billerica Crossings

9.5 out of 10
Review Score42 reviewsWrite a review
Overall Experience
4.5
Cleanliness
4.7
Friendliness
4.7
Care Services
4.6
Staff
4.6
Meals & Dining
4.5
Activities
4.6
Value for Cost
4.4

A Place for Mom has scored Benchmark Senior Living at Billerica Crossings with 9.5 out of 10 using our proprietary review score based on 4 reviews in the last 2 years. Over all time, Benchmark Senior Living at Billerica Crossings has 42 reviews with an average "overall experience" of 4.5 out of 5.

Filters

1-20 of 42 reviews

Last Updated: 8/14/25

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

karen s

Assisted Living

Family/friend

August 14, 2025

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

A perfect fit

We moved my father into the work, crossing at the end of June. He has been very happy with the service and the staff there. He calls me almost daily to rave about the food. It’s a clean friendly environment and we are very happy with everything

Anonymous

Memory Care

Family/friend

July 11, 2025

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Benchmark at Billerica Crossings

All 5 . Not sure on 8 price compared to others. They were all very caring and helpful. Kept us up to date on dad's condition. Was also very good to have hospice come there

Anonymous

Assisted Living

Resident/client

April 16, 2025

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
3.0

My experience

The only improvement they could make would be just the food. Every one is friendly that serves us. Forgot to mention the shower It is one small step & you have to hold shower head & wash at same time I feel it dangerous to wash head hair & rest of body. Fun place & friendly people to spend your time with rides or just Vegging out

Dayle T

Assisted Living

Family/friend

March 25, 2025

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Our experience with Benchmark at Billerica

5 On everything. Outstanding facility and company. We toured in [community name removed] too and they seemed just as close as Billerica in all these categories too. Yes, we would recommend this community to other families. The activities are really great and the director of activities is such a caring wonderful person. My mother in law is always raving about how they are kept busy. It is also pet friendly which was a huge thing for us. Having her dog with her was incredibly important.

Doug R

Assisted Living

Family/friend

August 20, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Perfect fit, just what we were looking for.

Didn't check out any others. Right from my visit to check it out I knew my dad would be happy there and it was the right place for him at the right time in his life. The place was great, the people incredible. Would recommend it to anyone.

YP

Assisted Living

Family/friend

July 29, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Review for Benchmark at Billerica Crossings

It was an amazing location. Staff, facility and the medical team. Unfortunately, dad was only there a short time and he passed. Seriously, loved this place!!!! Everyone was soooo helpful and accommodating. From the maintenance and cleaning staff to management. The dining room and food choices were so nice. Lots of activities and groups to join. Lots of entertainment. It was a great value. All inclusive, no hidden fees!

Anonymous

Memory Care

Family/friend

January 4, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
3.0
Staff
3.0

My uncle is now in [community name removed] memory care. The staff there is wonderful. My uncle stayed only one night at Benchmark Senior Living at Billerica Crossings before trying to leave. He needed to be taken to the hospital and eventually landed in memory care. However, I must say [name removed] the director was amazing. She went out of her way to help me.

Douglas

Assisted Living

Family/friend

October 10, 2023

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Highly Recommended

My dad is currently a resident at Benchmark Senior Living at Billerica Crossings. It's a great place and exactly what my dad needs at this point in his life. The housekeeping is very attentive and the nursing staff works very well with my dad's doctors and pharmacy to administer his meds properly. I haven't actually tasted any meals, but they look delicious and well prepared. Communication with the family is excellent. I would highly recommend Benchmark Senior Living at Billerica Crossings to anyone. Assisted Living places are expensive, but I can sleep at night knowing that my dad is in a great place.

anonymous

Memory Care

Resident/client

April 12, 2023

5.0 out of 5 stars
Verified Review

Tour experience at Benchmark

I toured with Benchmark at Billerica Crossing and had a good experience. The reasons we did not choose this facility were because the location was too far, and also because it has a mix of assisted living and memory care residents. We were looking for a facility that focused only on memory care residents for our loved one.

Daughter-in-law o

Assisted Living

March 31, 2023

1.0 out of 5 stars
Value for Cost
1.0
Care Services
1.0
Activities
5.0
Staff
1.0
Meals & Dining
1.0

Horable Place

My father-in-law was there up until he went to hospital [date removed]. He passed away at the hospital [date removed]. The Facility is charging us for the the whole month of March and 5 days in April even though we had the place cleaned out in 1 week. [amount removed] for 1 month of a shared room and his roommate would smoke even though my father-in-law was on oxygen and no one did anything about it. The only good Person there was the activities director [name removed]

K M

Assisted Living

Toured community

March 24, 2023

4.0 out of 5 stars
Verified Review

My Tour Experience at Benchmark Senior Living at Billerica Crossings

[name removed] was a nice community, in fact they were most likely our second choice. However, we preferred another community a bit more and decided to go in that direction.

anonymous

Assisted Living

Family/friend

November 15, 2022

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

A good facility

In general it was a positive experience. We had my loved one here for a respite stay, not a long-term stay. I would recommend Benchmark at Billerica Crossings to others.

Yvonne P

Assisted Living

Family/friend

November 14, 2022

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Wonderful Community

I would highly recommend this community for others loved ones. The staff all around have been helpful, caring and wonderful.

anonymous

Memory Care

Family/friend

May 13, 2022

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Care Services
5.0
Activities
5.0
Staff
5.0

our families experience

Mom is happy at Benchmark Senior Living community

Anonymous

Assisted Living

Family/friend

March 10, 2022

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
4.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Would Recommend

Love it, no hesitation having someone go there. They seem to be very happy.

Anonymous

Assisted Living

Family/friend

March 2, 2022

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
5.0
Meals & Dining
5.0

So Far So Good

Benchmark Senior Living is a good place. They have good services, activities, and food for the residents. They keep the community clean. The staff are good work with if I have questions or concerns about my loved one. Games, trivia, and more are available for the residents to participate in for activities. My loved likes the food a lot.

Anonymous

Memory Care

Toured community

February 7, 2018

4.0 out of 5 stars
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0

Very caring staff and good location, felt comfortable and people seemed very caring and friendly, working with them to assess my inlaws now.

Anonymous

Memory Care

Toured community

September 12, 2017

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0

Nice Amenities!!

I had recently taken a tour of this community for my loved one and I have no complaints of how things had went. The staff where on time to our appointment and made sure to answer any questions I had for them in detail. I thought they had a nice floor plan with lots of great amenities for the residents throughout the building. It was just not the right location for us in the end decision.

Anonymous

Memory Care

Family/friend

August 11, 2017

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0

Love One In Good Hands In this Community

This was a big transition for my brother, and his move to this community. However I do feel he is safe, and in good hand. The staff is wonderful , and they really try their best to understand him, and his needs. They go out of their way to make sure he is well cared for. The community is well-kept, everything looks great when I visit. They provide nice meals, and have activities available for him whenever his ready to participate. I'am satisfied with everything they have done for us, and I would highly recommend it.

Anonymous

Memory Care

Family/friend

August 3, 2017

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

Pleased With My Fathers Move To This Community

This is a lovely community, and my father is doing well with his move to this community. I do feel he is safe, and in good hands. The staff at this community is great. They are very attentive too my father, and his needs. Very patient when dealing with him, and his needs. Also open, supportive of any suggestions, and concerns the family may have. When I go to visit the community is well-kept, and his room is clean. They provide nice meals, and good activities for the residents. Everything is working out well for us in this community, and it is a facility I would recommend to my friends.

Benchmark Senior Living at Billerica Crossings

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Map of the neighborhood around Benchmark Senior Living at Billerica Crossings

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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