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Bridges by Epoch at Andover

254 Lowell St., Andover, MA 01810

For more information about senior living options:
(866) 374-4058
7.0
Review score
9 reviews
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7.0
Review score
9 reviews
  • 5 star
    22%
  • 4 star
    67%
  • 3 star
    11%
  • 2 star
    0%
  • 1 star
    0%
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Anonymous

Loved one of resident/client

4.0 out of 5 stars

a nice community with room for improvement.

My loved one now needs extra assistance so she pays over [fee removed] per month. She no longer eats food, but will drink Ensure. I have to buy the Ensure myself. This aggravates me and is the reason for the lower score on #5 and #7.

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Bridges by Epoch at Andover

Bridges® by EPOCH at Andover was carefully designed to support those with Alzheimer’s disease, dementia, and other forms of memory loss. Inside, you’ll find a welcoming lobby, dedicated activity areas, and distinct households that feature a living room, library, dining room, and country kitchen. The secure courtyards offer a delightful sensory experience — raised gardening beds, bird feeders, comfortable seating, and a smooth walking path make the outdoors enjoyable.

The care at Bridges® by EPOCH at Andover is customized to residents’ interests, preferences, and unique needs. The life enrichment team organizes activities and outings that provide meaning and fulfillment. Dementia care experts and licensed nurses make up the compassionate care team. To support family caregivers, Bridges® also provides educational opportunities and support groups with dementia care professionals. Families can learn tips and strategies to manage the unique challenges of caring for a loved one with memory loss.

Bridges® by EPOCH at Andover offers both private and companion suites with accent colors, motion-sensor lighting, grab bars, and an emergency response system for safety. Families can bring their loved ones’ favorite keepsakes and decorations to make the space feel more familiar.

State Classification

Bridges® by EPOCH at Andover is an assisted living residence, which in the...

Senior living options offered

  • Memory Care


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Reviews

for Bridges by Epoch at Andover

7 out of 10
Review Score9 reviewsWrite a review
Overall Experience
4.1
Cleanliness
4.7
Friendliness
4.6
Care Services
4.1
Staff
4.3
Meals & Dining
3.0
Activities
4.6
Value for Cost
4.0

A Place for Mom has scored Bridges by Epoch at Andover with 7 out of 10 using our proprietary review score based on 1 review in the last 2 years. Over all time, Bridges by Epoch at Andover has 9 reviews with an average "overall experience" of 4.1 out of 5.

Filters

1-9 of 9 reviews

Last Updated: 10/28/24

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Anonymous

Memory Care

Family/friend

October 28, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
3.0
Care Services
4.0
Activities
5.0
Staff
4.0
Meals & Dining
3.0

a nice community with room for improvement.

My loved one now needs extra assistance so she pays over [fee removed] per month. She no longer eats food, but will drink Ensure. I have to buy the Ensure myself. This aggravates me and is the reason for the lower score on #5 and #7.

Anonymous

Memory Care

Family/friend

December 19, 2022

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
4.0
Value for Cost
3.0
Care Services
4.0
Staff
4.0

Review for Bridges by Epoch at Andover

More staff would be great. If they could preventmy loved one from falling so much, it would really help. Also, there needs to be better communication between the departments. Signals have gotten crossed/miscommunicated several times. Everyone is very nice and caring.

Lisa

Memory Care

Family/friend

April 22, 2021

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Activities
5.0
Staff
5.0

Good Communication

I thought the staff did a great job of communicating with the family. They reached out to us virtually every day, with pictures and emails. They went out of their way to keep the my loved one in the facility, even though she had some behaviors that were difficult to manage. They really went above and beyond to help. We did have to provide some private aides to assist with that, but hey helped us get everything arranged. I think they provided excellent care given the circumstances of the pandemic. It was not the easiest of times. They kept their positivity rates very low, and they did a good job of communicating with the families when there were positive cases. I think they did a very good job handling the pandemic. Overall it was a very positive experience. I would recommend it highly.

Anonymous

Memory Care

Family/friend

December 16, 2020

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0

The Review of The Bridges

I would recommend others look at this community for their loved ones. This is brand new, and less residents for the care takers. The food was good to start with, then the food went downhill when they lost the chef. I don't know how it is currently.

Redbird

Memory Care

Family/friend

July 9, 2020

3.0 out of 5 stars
Cleanliness
3.0
Friendliness
3.0
Value for Cost
3.0
Care Services
3.0
Activities
3.0

Good concept, something is missing

The building is beautiful and the concept is great. I love that it is more medical than most places and they don't nickel and dime you for care, it's all included, even taking care of and administering the drugs! There are many caring staff in the neighborhoods, but there is something missing! The interaction is a little flat and the communication is bad. I reached out to ask questions about my mother's health and they never got back to me, and in fact after I reached out a second time, I felt the higher up people that I tried to engage with, then continued to avoid me when I visited. The food is ok. Some of the other Bridges have a great reputation for their food, but this food is ok. On the holidays the food is very good, but on the day to day it is just ok, and they don't try to find the residents something else to eat if they don't like what's offered like they say they do. Many of the staff don't engage with the residents that much, and there are activities which can be good, but they are very slow to get them started, with long wait times, and they don't get the residents that excited or engaged. Seemed a bit like the residents that were more confused got less attention. They have lots of outings with the residents, but seem to take the same residents. We asked to have my mother go, but she never went anywhere in 7 months. They talk about it being a family, but I never felt like they cared that much about my mother, in fact when she passed away, we didn't hear from a single employee or the community at all. Not one person even reached out to say, "Sorry for your loss", we only knew she passed because an outside hospice nurse contacted us. Not very homey! My mother was pretty laid back and she didn't deserve the lethargic care that often occurred. I did reach out to say I felt really bad that we heard from no-one when she passed, and it felt like no-one even cared about my mother, with little response. I never complained while she was there, and she wasn't high maintenance. In fact she threw up one Monday, and it was still in her bed on Friday when I returned. I really wanted to love it, but it just isn't fulfilling what it should.

Sue L

Memory Care

Family/friend

June 3, 2020

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

They get an A+

Especially during the Covid-19 pandemic, the staff has continued to do a fantastic job. They have been keeping everything air tight and clean and have done everything they can to protect the residents. They are at present free of cases. They have been very vigilant with keeping the place clean. They have really gone the extra mile with my dad. He had some special needs for a while after recovering from a fall, and they did a lot of extra work to make sure he was staying as healthy as possible. Several of the care giving staff have gone above and beyond to help him. He seems much more relaxed here than he did at previous communities and overall seems very happy. I would highly recommend them to anyone looking for senior living for their loved one; I have complete confidence in Bridges. I can't say enough good things about them.

KK

Memory Care

Family/friend

June 3, 2020

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Activities
5.0

He had good care there

The place is very new and it's like waking into a resort. There is no odor, it smells and looks clean. They are pretty on top of taking care of all the residents. One of the things we were a little disappointed with was the food. When my father first moved in, the food was great, but then they had a change in chefs and the quality went down. We didn't feel the food they were giving was nutritious or healthy enough. They did have a lot of great activities, although my father didn't often participate. We felt like what he was paying was not quite worth it, however for the region it made sense. I would and have recommended Bridges.

C Holmes

Memory Care

Family/friend

June 2, 2020

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

Praise for Bridges by EPOCH of Andover

We couldn’t have asked for better care for my parents during their residency at Bridges by EPOCH of Andover. The accommodations are spacious and comfortable and have a homey feel. There are numerous activities to engage the residents. But best of all are the many staff members who go the extra mile in their compassion and commitment to the health and well-being of the residents. The current pandemic has made their job complicated and dangerous but their dedication hasn’t faltered.

Anonymous

Memory Care

Family/friend

May 21, 2020

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
3.0
Activities
5.0

Happy as I can be in present times.

My biggest issue is that the communication with the families surrounding Covid-19 has not been the best. I have set up calls and they don’t happen and I never hear back about it. It has happened multiple times. They are not willing to work around my work schedule. It is hard when I live 500 miles away. I understand they are working with a stressful situation due to the virus.They do not keep us informed as to their stats with the virus. The food is excellent, The outdoor space is great.The room sizes are more than adequate. It is overall a great place and the staff is wonderful.

Bridges by Epoch at Andover

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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