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Brookdale Mandarin

10790 Old Saint Augustine Road, Jacksonville, FL 32257

For pricing & availability:
(866) 374-4058
9.5
Review score
84 reviews
Add review
9.5
Review score
84 reviews
  • 5 star
    44%
  • 4 star
    30%
  • 3 star
    14%
  • 2 star
    4%
  • 1 star
    8%
See all reviews
8.8
Review score
32410 reviews
644 facilities
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Brookdale Mandarin
SaveShare
Brookdale Mandarin
8 photos2 floor plans
Brookdale Mandarin in google map

Anonymous

Resident/client

4.0 out of 5 stars

A nice community with areas of improvement

Food was not the healthiest, low salt, chicken and fish....too much pork and sausage. Cleaning was not good at all! But everyone was friendly and nice.

Read all reviews

Brookdale Mandarin

Brookdale Mandarin strives to meet and prioritize residents' personal needs. Staff is available 24 hours a day, seven days a week to be alerted to any emergencies. In addition, you can find peace of mind knowing our community includes a 24-hour security system. From assisting with everything from transportation to care needs and product delivery, our team is versatile in what we can provide for you. We understand each person is different, so our compassionate team tailors individual care plans to fit your needs. This also allows us to make sure there are no surprise costs for residents and their families. If care needs do evolve, we can easily make adjustments. We provide personalized support for everything from medication management to bathing, dressing, and more. We also have a therapy room, for convenience.

Our Brookdale HealthPlus program offers residents a higher level of care without higher costs. Here, care coordination is overseen by a registered nurse. Preventative measures such as annual wellness visits, immunizations, and health screenings, as well as support for chronic conditions such as diabetes, high blood pressure, and congestive heart failure, are offered to help avoid trips to doctors’ offices, or unnecessary emergency room visits and hospital stays....

Senior living options offered

  • Assisted Living

Brookdale Mandarin

Pricing

Total monthly costs depend on room type, select services, and the level of care needed

Base fees by care type

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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Reviews

for Brookdale Mandarin

9.5 out of 10
Review Score84 reviewsWrite a review
Overall Experience
3.9
Cleanliness
4.0
Friendliness
4.2
Care Services
4.1
Staff
4.5
Meals & Dining
4.4
Activities
4.2
Value for Cost
3.9

A Place for Mom has scored Brookdale Mandarin with 9.5 out of 10 using our proprietary review score based on 6 reviews in the last 2 years. Over all time, Brookdale Mandarin has 84 reviews with an average "overall experience" of 3.9 out of 5.

Filters

1-20 of 84 reviews

Last Updated: 8/13/25

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Anonymous

Assisted Living

Family/friend

August 13, 2025

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Brookdale Mandarin

5 for all I am very happy with this facility. They are awesome. They are very helpful and caring.

Anonymous

Assisted Living

Family/friend

July 18, 2025

3.0 out of 5 stars
Verified Review

Very nice facility!

Weekend service and food needs improvement. She pays to be escorted because of the wheelchair and elevator. Sometimes she has to wait 20 or more minutes. I can see 10 but not 20 or more. If that is the case I don't think she should necessarily pay for escort but that's my opinion. That's a long time to sit alone at the table being 91. Her shower is even with the rest of the bathroom. It leaks onto the floor. She moved in [date removed] and supposedly a lip for it is still on order? I have checked but that is the response I'm getting. It is nice there but they have received a lot of new residents so they just need to adjust some things

David

Assisted Living

Toured community

May 29, 2025

1.0 out of 5 stars
Cleanliness
1.0
Friendliness
1.0
Value for Cost
1.0
Staff
1.0

Horrible

Toured this community last week and I’m still thinking about how bad I felt leaving there. The place has a musty odor and the carpets look like they haven’t been touched since 1980s. The rooms were upgraded though. The sales girl [name removed], was rushing and didn’t make me feel like she cared at all. I would never move my mom in here

Anonymous

Assisted Living

Resident/client

May 7, 2025

4.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
5.0
Value for Cost
3.0
Activities
4.0
Staff
3.0
Meals & Dining
4.0

A nice community with areas of improvement

Food was not the healthiest, low salt, chicken and fish....too much pork and sausage. Cleaning was not good at all! But everyone was friendly and nice.

Anonymous

Independent Living

Resident/client

May 6, 2025

4.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
4.0
Meals & Dining
3.0

Great senior living

What I like the most about Brookdale Mandarin is the Location, my apartment, close to my daughter. They need to clean hallway carpet or replace with flooring. The food could be much better. I know you can't please everyone one. But jello and pudding would be nice

Anonymous

Assisted Living

Family/friend

April 3, 2025

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Review for Brookdale Mandarin

They are kind, they care about the company and the residents. It's clean, smells clean, and they have a lot of fun activities. The rooms are large and the price is reasonable.

Anonymous

Assisted Living

Family/friend

August 28, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Activities
5.0
Staff
5.0
Meals & Dining
4.0

Great fit for mom!

Brookdale Mandarin has been a wonderful place for my mom. The staff have been working hard on making improvements to be even better! We chose this facility initially because of the price for basic living , the large one bedroom option and Medicaid is accepted for the health care portion.

Joyce

Assisted Living

Family/friend

June 4, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Amazing! Kind and professional staff

They are very thoughtful, professional, kind and thorough. The residents are happy. My brother loves it there. He is content and is making many new friends. He feels valued there. There are no bad smells in the hallway like we experienced in another place.

Anonymous

Assisted Living

Family/friend

May 28, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Activities
5.0
Staff
4.0
Meals & Dining
3.0

Our Experience

My loved one was previously a resident at Brookdale Mandarin and the overall experience was very good. The friendliness was great. The staff and care services were good. The meals were okay. Due to the cost, we ended up having to move my loved one to a different facility.

Roselyn K

Assisted Living

Resident/client

December 4, 2023

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

This is an excellent place for us old people. Everyone working here goes out of their way to help us not feel alone and to reach our needs as we age. [name removed] the director is the best!

Sherry K

Assisted Living

Resident/client

December 4, 2023

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Come April 2024, I will have been here 3 years. Staffing leadership has changed multiple times during this time for me, and this is hard for people in my age group. [name removed] has done an excellency job of protecting us from the input of the change.

Tim P

Assisted Living

Resident/client

December 4, 2023

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Greet way to have a 2nd family. A lot to do!

Cindy R

Assisted Living

Resident/client

December 1, 2023

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Great place to live! Lots of activities to keep us busy.

C G

Assisted Living

Resident/client

December 1, 2023

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

I have lived here for almost 6 months. I would not change residents. I enjoy everything. It is almost impossible to get bored, there is always something to do.

Earl S

Assisted Living

Resident/client

December 1, 2023

5.0 out of 5 stars
Cleanliness
4.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
4.0

Our top administrator has breathed such an improved spirit and care that we are appreciative each day

Anonymous

Assisted Living

Toured community

June 9, 2023

2.0 out of 5 stars
Verified Review

Our tour experience

We toured Brookdale Mandarin during our search for an Assisted Living facility for my loved one. This facility was a definite no go for us. The facility is very old and it felt very institutional. I would rate it at a two, at most. We decided to continue on with our search.

Anonymous

Assisted Living

Family/friend

May 17, 2023

3.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
2.0
Care Services
3.0
Activities
3.0
Staff
3.0
Meals & Dining
3.0

Welcoming Community

We picked this community, mainly because of the cost. Good communication, friendly staff, not luxurious but clean. I would recommend the community.

Anonymous

Assisted Living

Family/friend

May 10, 2023

1.0 out of 5 stars
Verified Review

Not recommended-bad experience

The wait time for some one to come is well over 5 minutes - the staff is not helpful - the facility is in need of extensive maintenance - water was out for almost a week - COVID outbreak caused staff to leave food outside of rooms when they remembered to bring food - at one point someone told my father in law to call my wife and have her come to the facility to give him his medicine - they didn't even bother to bath him for almost a week when his shower head broke - I would not recommend this facility at all - very sad

L G

Assisted Living

Toured community

April 12, 2023

5.0 out of 5 stars
Verified Review

My Tour Experience with Brookdale Mandarin

I liked the community very much. It was a bit more expensive based on my loved one's income. If all things were equal, I would have considered it as the location is much better for me.

Victoria

Assisted Living

Family/friend

February 14, 2023

3.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
4.0
Value for Cost
2.0
Care Services
4.0
Activities
2.0
Staff
3.0
Meals & Dining
1.0

The food service was horrible, not healthy, not appetizing, running out of menu items even hamburger buns, no cottage cheese with fruit plate, wait time to/ from the dining room, elevators not working& incorrect billing after move out. There was no communication. I could never talk with dinning manager. They always said she wasn't available . Never saw the administrator once!!! Never in the building best I could tell. I moved her to my house because of all of this!!! The biggie...her door kept locking & so they stuffed toilet paper in the lock receptacle!!!! Can you believe this so she could never lock her door at night or anytime.

Brookdale Mandarin

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Map of the neighborhood around Brookdale Mandarin

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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