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Brookdale Medical Center Whitby

5996 Whitby Road, San Antonio, TX 78240

For pricing & availability:
(866) 374-4058
9.0
Review score
46 reviews
Add review
9.0
Review score
46 reviews
  • 5 star
    49%
  • 4 star
    33%
  • 3 star
    7%
  • 2 star
    7%
  • 1 star
    4%
See all reviews
8.8
Review score
32410 reviews
644 facilities
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Brookdale Medical Center Whitby
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Brookdale Medical Center Whitby
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Anonymous

Child of resident/client

4.0 out of 5 stars

Wonderful Caregiver Staff!

Activities, food, dining were all fantastic. And all the staff was amazing and they were so good to Mom, until May when they brought in a new executive director. Her name was [name removed]. She was horrible to the staff and didn't care about the residents. All she cared about was nickel and diming my mother along with other residents. The staff started putting in reports about her and one day she just didn't show up. Shes gone now but please beware of her name. She should not be working with seniors. She is not a nice person. I would also like to note that the nursing director, [name removed], is FABULOUS!! She was so good to Mom and visited her in the hospital, took her things she needed and even took her dog up to visit her

Read all reviews

Brookdale Medical Center Whitby

Explore your hobbies, develop new relationships, and find the one-on-one support you need to live an easygoing, yet fulfilling retirement at Brookdale Medical Center Whitby.

Here, each resident receives an individualized care plan, along with nutritious meals, housekeeping services, and assistance with transportation and errands. Would you or your loved one like a helping hand managing medications, coordinating care with outside healthcare professionals, getting dressed, or with something more specific? As residents’ needs or goals change, the staff monitors their care plans to help ensure that the proper services are provided. For those concerned about safety, you can find relief knowing the staff is available 24 hours a day, seven days a week to be alerted to any emergencies. Additionally, keypad entries and an emergency alert system are also used to promote security.

With less chores and more peace of mind, you are encouraged to spend your days here doing what you love. Plan a workout in the fitness center, book an appointment at the beauty/barber shop, spend your afternoon gardening, or simply read in the library. As a family-friendly community, residents are welcome to invite their loved ones over for meals and activities. Reserve the community room for a...

Senior living options offered

  • Assisted Living

Brookdale Medical Center Whitby

Pricing

Total monthly costs depend on room type, select services, and the level of care needed

Base fees by care type

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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Reviews

for Brookdale Medical Center Whitby

9 out of 10
Review Score46 reviewsWrite a review
Overall Experience
4.2
Cleanliness
4.2
Friendliness
4.4
Care Services
4.3
Staff
4.5
Meals & Dining
4.4
Activities
4.4
Value for Cost
4.2

A Place for Mom has scored Brookdale Medical Center Whitby with 9 out of 10 using our proprietary review score based on 11 reviews in the last 2 years. Over all time, Brookdale Medical Center Whitby has 46 reviews with an average "overall experience" of 4.2 out of 5.

Filters

1-20 of 46 reviews

Last Updated: 8/26/25

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Anonymous

Assisted Living

Family/friend

August 26, 2025

4.0 out of 5 stars
Verified Review

Wonderful Caregiver Staff!

Activities, food, dining were all fantastic. And all the staff was amazing and they were so good to Mom, until May when they brought in a new executive director. Her name was [name removed]. She was horrible to the staff and didn't care about the residents. All she cared about was nickel and diming my mother along with other residents. The staff started putting in reports about her and one day she just didn't show up. Shes gone now but please beware of her name. She should not be working with seniors. She is not a nice person. I would also like to note that the nursing director, [name removed], is FABULOUS!! She was so good to Mom and visited her in the hospital, took her things she needed and even took her dog up to visit her

Anonymous

Assisted Living

Family/friend

August 26, 2025

1.0 out of 5 stars
Verified Review

Our family's experience

Unfortunately our experience at Brookdale Whitby was not good. The facility itself was dirty and hallways smelled like urine, there were roaches in the bedrooms, and short staffed. In ever facility we went to the management always changed and made it difficult to communicate with anyone.

Anonymous

Assisted Living

Family/friend

July 7, 2025

2.0 out of 5 stars
Verified Review

Disappointed

Check your billing statements!! They were trying to grossly over charge us with care costs. Plus the food is awful and they don't even have stocked ready respite rooms

Lilly

Assisted Living

Family/friend

April 1, 2025

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Highly recommend if you are looking for a tight knit community.

My brother and I are so happy with Brookedale Whitby. The community is small and tight knit. We chose this location over the other assisted living facilities because of its homey feel and welcoming staff. We are so thankful for the Whiby team and residents for welcoming my brother with open arms.

Anonymous

Assisted Living

Family/friend

March 5, 2025

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
3.0
Care Services
4.0
Activities
5.0
Staff
2.0
Meals & Dining
4.0

Review for Brookdale Medical Center Whitby

It had a great staff (almost all gone) and the price was better than some others. They have had a rate increase. I am paying for services that I am not getting...miscommunication due to constant turnover.

Anonymous

Assisted Living

Family/friend

February 26, 2025

1.0 out of 5 stars
Verified Review
Cleanliness
1.0
Friendliness
1.0
Value for Cost
1.0
Care Services
1.0
Activities
1.0
Staff
1.0
Meals & Dining
1.0

[name removed] experience

Brookdale on Whitby is awful!!! We had to get her out of their quickly. Its like a prison for those sweet patients. They do not take care of them and didn't clean her room for 3 weeks! When I was leaving I heard other patients begging for attention! The state needs to look into that place

Sondra H

Assisted Living

Resident/client

January 14, 2025

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

My experience has been seeing a positive impact being displayed

The cleanliness is always 100%. The residents are always clean. The staff are always very helpful, and kind to residents and family. The facility is very well kept, the landscaping, as well as the decor. The activities provided for the residents are ones that keep them active. This is a great location if one is looking for an assisted living facility for a family member.

Mark M

Assisted Living

Resident/client

January 13, 2025

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Friendly and professianl

The residents are friendly, the staff is professional, and the food is good.

Kathy W

Assisted Living

December 26, 2024

4.0 out of 5 stars
Cleanliness
4.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Staff
5.0
Meals & Dining
4.0

Satisfied Especially with [name removed]

Staff is very helpful and so nurses and med techs. Questions answered in a timely manner. Dislike PA system calling out residence room numbers when assistance is needed. Every resident us disrupted by this day and night. Don't always get the right clothes back from the laundry.

Anonymous

Assisted Living

Family/friend

December 24, 2024

4.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Brookdale has fulfilled all our needs for our daughter

Everyone of the employees is Brookdale/Whitby care about their residents.

Rick Ramos

Assisted Living

Family/friend

December 17, 2024

5.0 out of 5 stars
Cleanliness
4.0
Friendliness
5.0
Value for Cost
3.0
Care Services
4.0
Activities
3.0
Staff
4.0
Meals & Dining
4.0

Holly - Excellent Customer Service!

I am thrilled to share my positive experiences with [name removed], who played a crucial role in my friend [name removed] transition from rehab to assisted living. From the moment we started this process, [name removed] demonstrated exceptional professionalism and genuine care. Her follow-up skills were impressive, ensuring that every detail was attended to and that [name removed] felt supported every step of the way. She took the time to address all of our concerns and made sure that [name removed] needs were met, making the transition seamless and stress-free. [name removed] compassionate approach truly made a difference during this significant change in [name removed] Life. I can't thank her enough for her dedication and continued support. I highly recommend her services to anyone looking for assistance in similar situations. Best, [name removed]~

Daniel B

Assisted Living

Resident/client

October 22, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Thoughty Pleased

My wife and I moved to this Brookdale Community about four months ago. We sold our home and down sized to a smaller rental home a couple of years ago. It was difficult providing care for my wife. While at the same time cooking meals and keeping up the home. We used home health care 2 days a week. Then 3 days per wee. It was expensive and insufficient. Even the rental became too much. We love this community. Everyone here is caring, while at the same time efficient. We couldn't be happier.

Anonymous

Assisted Living

Resident/client

October 15, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Super terrific, Its a good place to live

The food is good. The people are friendly. The staff is professional. I was having in another Brookdale communication that sold I knew that I wanted to stay with Brookdale and I transferred to Brookdale Medicare Center Whitby the activities are great!

Brenda D

Assisted Living

Resident/client

October 15, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Wonderful place to be

Facility is exceptional! Could not have asked for a better life. Change home! Food is wonderful.

Anonymous

Assisted Living

Family/friend

August 20, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
4.0
Meals & Dining
4.0

Review for Brookdale Medical Center Whitby

I would recommend Brookdale to a friend. They have had some administration changes but all is settled. If there is a problem, they do their best to fix it. I feel that my mother is receiving very good care.

Anonymous

Assisted Living

Toured community

April 3, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Staff
5.0

Great place!

We enjoyed our tour and can see that the staff care about the residents. It is a warm spot where residents have opportunities to garden, watch movies, and socialize.

Anonymous

Assisted Living

Toured community

March 13, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Staff
5.0

Anonymous

Assisted Living

Family/friend

December 28, 2023

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
3.0
Activities
5.0
Staff
4.0
Meals & Dining
3.0

our families experience

Brookdale Medical Center overall has been okay for our loved one. Our loved one really likes the different activities they have going on there and the community is very close for our family. We would recommend this community to other families but it does depend on what kind of attention they may need.

Dianne

Assisted Living

Family/friend

November 14, 2023

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Friendly and Safe, Like Home

Our loved one is currently a resident at Brookdale Medical Center Whitby. The staff is always friendly and helpful. They had us attend lunch with them before we made decisions. The meals are exceptional and the residents have a choice from a menu. The move in process was pretty good. There were several moving in at one time, some from another facility that was closing (one not affiliated with Brookdale). The housekeeping is excellent. There are no smells and all common areas are very clean. They keep our loved one's room very clean. The price is good. We would highly recommend Brookdale Medical Center Whitby to others.

Anonymous

Assisted Living

Family/friend

October 3, 2023

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Our Experience

My loved one is currently a resident at Brookdale Medical Center Whitby and everything has been great for her at this facility so far. The facility is very clean. The atmosphere is great. Everyone is very friendly. They do activities with the residents. It's been a great experience so far. I would recommend Brookdale Medical Center Whitby to family and friends.

Brookdale Medical Center Whitby

Neighborhoods

See what the neighborhood has to offer and what’s nearby:
Map of the neighborhood around Brookdale Medical Center Whitby

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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