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Brookdale San Ramon

18888 Bollinger Canyon Road, San Ramon, CA 94583

For pricing & availability:
(866) 374-4058
7.7
Review score
50 reviews
Add review
7.7
Review score
50 reviews
  • 5 star
    44%
  • 4 star
    24%
  • 3 star
    8%
  • 2 star
    8%
  • 1 star
    16%
See all reviews
8.8
Review score
32410 reviews
644 facilities
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Brookdale San Ramon
SaveShare
Brookdale San Ramon
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Anonymous

Child of resident/client

5.0 out of 5 stars

Friendly atmosphere

I would say 5 for all but the food which was just ok. Maybe a 3 for food. But they were so accommodating for our mom. Whatever she wanted they would bring her like ice cream etc. They were all very friendly and helpful in every way.

Read all reviews

Brookdale San Ramon

Located in the greater San Francisco and Oakland metropolitan area, you can find personalized assisted living services paired with a mix of city amenities and stunning views of rolling hills and wildlife, at Brookdale San Ramon. Here, each resident can embrace an independent lifestyle while finding assistance whenever it’s needed. Find a helping hand with activities of daily living — including bathing, dressing, or managing medications — as well as other personal care services. Here, each individual is given a customizable care plan to help ensure their daily needs are met. Rest assured, the staff is available 24 hours a day, seven days a week to be alerted to an emergency, and an emergency alert system is also in use to promote security for all on-site. In addition to one-on-one care and security, the staff assists with almost every chore possible like, driving to appointments, preparing meals, and managing housekeeping and home maintenance services. Plus, a concierge service is available to assist with residents’ personal requests. As an added bonus, a beauty/barber shop and postal services can be used anytime.

Community Services and Amenities

Each day can be a fulfilling adventure or a relaxing break from the hustle and bustle of everyday...

Senior living options offered

  • Assisted Living

Brookdale San Ramon

Pricing

Total monthly costs depend on room type, select services, and the level of care needed

Base fees by care type

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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Reviews

for Brookdale San Ramon

7.7 out of 10
Review Score50 reviewsWrite a review
Overall Experience
3.7
Cleanliness
3.7
Friendliness
3.8
Care Services
3.7
Staff
4.0
Meals & Dining
3.6
Activities
3.7
Value for Cost
3.5

A Place for Mom has scored Brookdale San Ramon with 7.7 out of 10 using our proprietary review score based on 8 reviews in the last 2 years. Over all time, Brookdale San Ramon has 50 reviews with an average "overall experience" of 3.7 out of 5.

Filters

1-20 of 50 reviews

Last Updated: 8/6/25

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Thomas

Assisted Living

Family/friend

August 6, 2025

5.0 out of 5 stars
Verified Review

Review for Brookdale San Ramon

Appreciated them finding a discounted room for my dad saving us $[removed] a month so thanks. Would recommend.

Anonymous

Assisted Living

Family/friend

May 29, 2025

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
3.0

Friendly atmosphere

I would say 5 for all but the food which was just ok. Maybe a 3 for food. But they were so accommodating for our mom. Whatever she wanted they would bring her like ice cream etc. They were all very friendly and helpful in every way.

Anonymous

Assisted Living

Family/friend

March 17, 2025

2.0 out of 5 stars
Verified Review
Cleanliness
2.0
Friendliness
2.0
Value for Cost
2.0
Care Services
2.0
Activities
2.0
Staff
2.0
Meals & Dining
2.0

Not happy

I am not happy with this facility at all. The staff keeps leaving. There are new people there all the time.

Anonymous

Assisted Living

Family/friend

March 14, 2025

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
4.0
Meals & Dining
4.0

Review for Brookdale San Ramon

Staff very in to making sure everyone stays busy and entertained. Very friendly atmosphere which is why I chose Brookdale. Not stuffy, folks genuinely looking out for each other. Apartments kept clean and user friendly. Good food always available. Just feels right when I go there .

Anonymous

Assisted Living

Resident/client

January 22, 2025

3.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
4.0
Value for Cost
5.0
Care Services
5.0
Activities
4.0
Staff
4.0
Meals & Dining
4.0

Brookdale San Ramon review

I still drive so everything is within a short distance. Shopping, [name removed] hairdresser, etc.. most of my family live in East Bay

Bob V

Assisted Living

Toured community

November 25, 2024

1.0 out of 5 stars
Cleanliness
1.0
Friendliness
1.0
Value for Cost
1.0
Staff
1.0

Disappointing Experience at Brookdale San Ramon

I recently toured Brookdale San Ramon and was extremely disappointed. The administrator seemed rushed and gave vague answers when I asked about care services. The facility was unkempt, with unpleasant smells in the hallways and cobwebs everywhere. It felt like no one cared about creating a comfortable environment for seniors. Overall, it was a waste of time, and I wouldn’t recommend this place to anyone.

Michaelle

Assisted Living

Family/friend

November 13, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

[name removed] New Home

All seven are 5+. [name removed] is very happy and so am I!!! The site is always clean and calm when I visit. It smells so nice (I would like the scent they use for my home!). [name removed] enjoys the food and has made friends.

David C

Assisted Living

Family/friend

November 6, 2024

1.0 out of 5 stars
Cleanliness
1.0
Friendliness
1.0
Value for Cost
3.0
Care Services
1.0
Staff
1.0
Meals & Dining
1.0

Dirty, bad food, poor social life.

The place is dirty. The neighbor has a dog that gets outside the room and deficates on the hallway floor on a daily basis. The laundry facilities are dirty. People continually wash materials that disintegrate in the machine such as Tampex pads left in laundry and really old rags. These materials leave residue al over the clothes from the next person. The food is lousy. Fresh dishes consistantly have food residue and lipstick stains. To make matters worse, the social scene is dominated by strong cliques. It's like returning to junior high school. New resident orientation is essentially non-existent. After three weeks in, my mother has essentially been ignored.

Alex

Assisted Living

Family/friend

October 7, 2024

1.0 out of 5 stars
Cleanliness
1.0
Friendliness
1.0
Value for Cost
1.0
Care Services
1.0
Activities
2.0
Staff
3.0
Meals & Dining
1.0

Do Not Get Fooled By Sales Manager, Worse place!

My experience with Brookdale San Ramon has been incredibly frustrating, particularly when it comes to the care provided and the unresponsiveness of the Executive Director. When I first toured the community, the Sales Manager did an amazing job presenting the facility as a top-notch, “gold standard” senior living community. Unfortunately, the reality is far from what was promised. Once we moved in, it became clear that the level of care was subpar. Basic needs and requests are often ignored, and there seems to be a lack of concern for residents' well-being. The care staff appears overworked and understaffed, which directly impacts the quality of service. To make matters worse, the Executive Director is completely unresponsive. Repeated attempts to address issues regarding my loved one’s care have been ignored, with no resolution or accountability from management. While the Initial Presentation was smooth and persuasive, the actual experience has been deeply disappointing.

Kristy Cauzo

Assisted Living

Family/friend

September 6, 2024

1.0 out of 5 stars

Would never refer a loved one

My mother passed away soon after moving in. This facility tried an ACH withdrawal over $[removed]from her checking the following month. Shocking. Phone messages went unanswered. Emails remain unanswered. I receive monthly invoices to this day for an amount that is not owed and makes no sense whatsoever. It’s been a year since I receive monthly invoices and am reminded of where NOT to place your elder loved ones. Just baffling, to say the least. My attorney sent a letter to no avail. How does this remain unaddressed?

Kelly MB

Assisted Living

Family/friend

August 28, 2024

2.0 out of 5 stars
Cleanliness
4.0
Friendliness
5.0
Value for Cost
2.0
Care Services
3.0
Activities
3.0
Staff
3.0
Meals & Dining
3.0

Didn’t live up to expectations

Felt rushed in to do paperwork and have them take my money and he didn’t move in for a month after I was financially responsible. I think they could use a few more staff members And felt I was charged for services he wasn’t receiving

Anonymous

Assisted Living

Family/friend

March 25, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Staff
5.0
Meals & Dining
5.0

Brookdale San Ramon

The staff is very responsive and friendly.

Anonymous

Assisted Living

Family/friend

February 9, 2024

5.0 out of 5 stars
Verified Review

Highly recommend

We never stayed there. My father in law could not get in because of his needs. He passed on [date removed]. We had payed for a room and fees $[removed] and they gave it all back. They were not obligated to do this but told us from an ethical standpoint it was the right thing to do. They were awesome thru the whole process

Anonymous

Assisted Living

Family/friend

September 13, 2023

3.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
3.0
Value for Cost
3.0
Care Services
3.0
Activities
3.0
Staff
3.0
Meals & Dining
3.0

Good, Safe Facility for Loved One

It was cheaper than other communities. It's a good value for the price. It's clean and the staff is friendly. It seems that there has been some staff turnover or lack of staff since my family member moved in. I do wish there was a little more communication from staff about the updates regarding the facility, not just through a paper newsletter but through email as well.

Anonymous

Assisted Living

Family/friend

June 12, 2023

1.0 out of 5 stars
Verified Review
Cleanliness
1.0
Friendliness
1.0
Value for Cost
1.0
Care Services
1.0
Activities
1.0
Staff
1.0
Meals & Dining
1.0

Never Recommend.

1 for all. If I could rate them a 0 I would. It was the most horrible experience our family as ever had. They should be closed down! A Place For Mom should NEVER have recommended the place and shouldn't in the future. So sad my mom had to be there. She was such a sweet mom. My biggest concern was their lack of staff! I pulled up at 8:30am and there were 3 cars in the parking lot and those people were in the dining room getting ready for breakfast. We asked them multiple times to have her taken to meals and they never did. I would walk into her room and the stacks of food and garbage was awful. They just drop the food in a styrofoam container and leave. That's just part of it. They are probably operating illegally because of their lack of staff.

Anonymous

Assisted Living

Family/friend

May 31, 2023

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
5.0
Care Services
4.0
Staff
5.0
Meals & Dining
3.0

Deifinately would recommend.

We would definitely use Brookdale again if the need arose. The rooms could have used vacuuming a little more often. Especially if resident needs diaper changing. The common areas where extremely clean. The staff were always friendly and happy. With what we had going on with dad being non communicative and bed ridden, and only there for 31 days the family feels they did a great job. This is the only complaint, the meals could use some flavor, way to bland, also because dad could not get to the dining hall if he was sleeping often his meals were skipped and not left in his room. When it comes to the activities we did not get a chance to check these out. The most reasonable priced for the area.

D C

Assisted Living

Family/friend

May 4, 2023

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
3.0

Such a Blessing

I saw the ad for Brookdale, San Ramon in 2019, & went to check it out. The staff was friendly, welcoming & informative. The residents were friendly as well. After taking my dad to check it out we him moved in. The staff is very warm, friendly, patient & encouraging with both the residents & families. They work hard & keep me informed. There are many activities available for the residents, as well as fun celebration parties (with food, music & dancing) for holidays for both residents & family, with a great time had by all! The dining room is lovely. The new director is outstanding! Though she has only been there a short time, she is on top of things, very caring, warm & welcoming toward all. She interacts & knows her residents & made many positive changes for the safety & enrichment of the residents, staff & environment. The atmosphere is wonderful! The residents are also warm, friendly & welcoming.. I'm so grateful I've found such a safe, caring place for my dad.

anonymous

Assisted Living

Family/friend

January 19, 2023

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

friendly staff

When I speak with our family member at Brookdale they have no complaints, they really seem to like it there and that things are going very well. From what we have heard it seems like they might have some staffing issues but we don't think that has really impacted anything.

Allan Ward

Assisted Living

Toured community

December 14, 2022

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Staff
5.0

Very professional

Sales Representative MJ was proactive, infomative, and courteous. Brookdale San Ramon is a beautiful facility with many attractive elder care features. The chat bot says I need to say more, use more characters, so I'll say that chat bot surveys are annoying.

Mary J

Assisted Living

Resident/client

December 13, 2022

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Saved by the ANGEL

I was living in Hawaii for past 10 years and my husband passed away few years back. I was very unhappy and unable to do much own my own and needed help. One day I saw Brookdale add in a newspaper and decided to call them. It was struggle with every other Brookdale I called to get things done and going everyone sort of rejected the idea or even possibility for me to move from Hawaii to California. but when i called Brookdale san Ramon it went smooth and effortless. So I decided to move with this beautiful community with beautiful people especially [name removed] sales manager who truly helped me to overcome my fear of moving and found help who can transport me without hassle. She is persistence giver. Even after several hurdles and cancellation of my move she stayed connected and kept be very positively grounded. I have been living here now over 6 months and would recommended anyone who is alone and need home. Join this amazing home with wonderful people. [name removed] you are my savior and I thank you.

Brookdale San Ramon

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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