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Brookdale Southside

9601 Southbrook Drive, Jacksonville, FL 32256

For pricing & availability:
(866) 374-4058
9.2
Review score
113 reviews
Add review
9.2
Review score
113 reviews
  • 5 star
    48%
  • 4 star
    38%
  • 3 star
    10%
  • 2 star
    2%
  • 1 star
    2%
See all reviews
8.8
Review score
32410 reviews
644 facilities
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Brookdale Southside
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Brookdale Southside
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Anonymous

Child of resident/client

4.0 out of 5 stars

Mom's new digs!

Mom is slow to adjust to activities. Dining has been good except for 1 sour experience (poor service and cold food). Housekeeping has been an issue but I believe we have that figured out finally (issues with both mom and Brookdale). Still would highly recommend the facility. Everyone is positive and friendly, atmosphere is inviting, and I am hopeful mom will start to adjust more rapidly (but she's stubborn that way)!

Read all reviews

Brookdale Southside

At Brookdale Southside, we understand your care needs are unique, just like you. This is why we offer a spectrum of personalized services in order to best fit those needs. Whether you’re seeking memory care support, assisted living services, or an independent lifestyle, we can help you thrive and age in place both comfortably and safely. Rest assured, staff is available 24 hours a day, seven days a week to be alerted to any emergencies. One of the best perks at Brookdale Southside is the peace of mind that comes from our HealthPlus program — an exclusive program designed to deliver a higher level of care without a higher cost. Here, residents benefit from care coordination overseen by a Brookdale HealthPlus Care Manager (RN). Preventative health care services, such as annual wellness visits, immunizations, and health screenings are also provided, as well as support for chronic conditions like diabetes, high blood pressure, and congestive heart failure

Additionally, residents have plenty of opportunities to connect and engage with peers or learn something new. Nearly everything you may desire can be found on-site. Would you like access to a pharmacy, a concierge service, a fitness center, outdoor pool, an ice cream parlor, or...

Senior living options offered

  • Assisted Living
  • Memory Care
  • Independent Living

Brookdale Southside

Pricing

Total monthly costs depend on room type, select services, and the level of care needed

Base fees by care type

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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Reviews

for Brookdale Southside

9.2 out of 10
Review Score113 reviewsWrite a review
Overall Experience
4.3
Cleanliness
4.4
Friendliness
4.6
Care Services
4.2
Staff
4.6
Meals & Dining
4.0
Activities
4.3
Value for Cost
4.2

A Place for Mom has scored Brookdale Southside with 9.2 out of 10 using our proprietary review score based on 15 reviews in the last 2 years. Over all time, Brookdale Southside has 113 reviews with an average "overall experience" of 4.3 out of 5.

Filters

1-20 of 113 reviews

Last Updated: 10/16/25

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Anonymous

Independent Living

Family/friend

October 16, 2025

4.0 out of 5 stars
Verified Review

Mom's new digs!

Mom is slow to adjust to activities. Dining has been good except for 1 sour experience (poor service and cold food). Housekeeping has been an issue but I believe we have that figured out finally (issues with both mom and Brookdale). Still would highly recommend the facility. Everyone is positive and friendly, atmosphere is inviting, and I am hopeful mom will start to adjust more rapidly (but she's stubborn that way)!

Ashley B

Independent Living

Family/friend

September 24, 2025

4.0 out of 5 stars
Verified Review

Overall a nice community

The facility is very nice and very well-maintained. The price is very reasonable in my opinion for the quality. The staff are very caring and helpful. The only reason that I would not give a 5 is the lack of response time for maintenance requests as well as housekeeping.

DL

Assisted Living

Family/friend

September 18, 2025

3.0 out of 5 stars
Verified Review

"There is Hope"

They tend to have quite a bit of staff changes so I think it's a management problem. I am talking about the assisted living side. I wouldn't give it a high rating. We're trying to nail things down, but they tend not to have enough nurses on staff.

Anonymous

Assisted Living

Family/friend

August 15, 2025

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Awesome Experience and Place.

Very warm and caring environment. It is very clean and they work with families well and go above and beyond to ensure that your loved one is cared for. Also their communication and follow up are great.

Anonymous

Assisted Living

Family/friend

August 13, 2025

4.0 out of 5 stars
Verified Review

Review for Brookdale Southside

The overall experience is good. . Just some challenges with working out some kinks and getting ahold of certain people. But nice facility friendly employees and clean. I would absolutely recommend to others who are searching for care for their loved ones.

Annette

Independent Living

Family/friend

July 21, 2025

5.0 out of 5 stars
Verified Review

Welcoming Staff and Residents

Welcoming staff and residents!!!! Brookdale has so many wonderful activities, services and events that bring the residents together. The staff who helped our mother get acclimated is wonderful. They are ready to answer any question which really said our minds at ease. They are still involved and making sure that our mother is doing well. The on-site physicians are fabulous. I couldn't have asked for a better medical staff to care for our mother. I would name names, but every single person is Wonderful!! Anyone considering senior living for their loved one should stop here first. Grab a tour with CeCe or Don! It took us only one tour. That speaks volumes. Thank you Brookdale!

Anonymous

Independent Living

Family/friend

June 30, 2025

3.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
3.0
Care Services
3.0
Activities
5.0
Staff
1.0
Meals & Dining
5.0

My view

Memory Care is NOT secure like was promised. Brookdale Home staff providing medication visits was late arriving numerous times and still charged for the service!

Frederica N

Independent Living

Resident/client

June 13, 2025

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
4.0

It fits my needs best.

I was really uneasy about giving up my privacy for safety, but they had a two bedroom villa with garage that preserved my privacy with added safety. I can still go to the main building for meals and to take part in activities and retreat to my villa when I’m not in the mood for company. It’s the best of both worlds.

Christina

Assisted Living

Family/friend

May 9, 2025

5.0 out of 5 stars
Verified Review

Trusted and Enjoyable Independent Living Facility

The community is clean and well kept. The staff are all very friendly and helpful. The food is fantastic and the dining area feels like a normal restaurant.

Teodorita L

Memory Care

Family/friend

April 1, 2025

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Memory Care review

The staff have been professional, and you can see that they genuinely like what they are doing. They have met my brothers needs. The memory care unit is cheerful, and clean. Phone calls have been returned in a timely manner. I would recommend this facility if your family member needs placement.

Anonymous

Independent Living

Resident/client

March 12, 2025

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
4.0
Meals & Dining
4.0

Brookdale Southside

What we like the most about Brookdale Southside is everything. Yes, we would recommend this community to other families based on the experience we have had so far, unless they need Gourmet food

Barbara

Assisted Living

Family/friend

December 11, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
4.0
Meals & Dining
4.0

Review for Brookdale Southside

We picked them because of the look, feel, comfort, price, and amenities. I would recommend to others, they have good food and excellent staff.

Anonymous

Independent Living

Resident/client

November 18, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
3.0
Care Services
5.0
Activities
4.0
Staff
5.0
Meals & Dining
4.0

Brookdale Southside review

I am in Independent Living and have had a woman walk my dog. Based on the experience I have had, I would recommend Brookdale Southside to other families.

linda t

Independent Living

Family/friend

October 30, 2024

3.0 out of 5 stars
Cleanliness
4.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
2.0

poor food, nice location, keep on top of things

brookdale southside is in a beautiful setting off busy, noisy roads. when we visited we had a good lunch but my sister reports that meals are poor, although there an excellent newcomers meal. on arrival she had no microwave in her apartment and some of the shelves in the refrigerator door were missing. her dishwasher leaked and there have been bugs. it took quite awhile to get help for things like getting a new microwave. the facility is attractive inside and outside with good places to walk dogs. most other brookdale facilities are built new, this one is older and was bought from a previous senior living facility. there is a calendar for on site activities and trips off site to local groceries and shopping with transportation provided. it took some time and a direct call to get her first bills correct. personnel are friendly and helpful. assistance is available for some things for a fee. some very nice benefits are getting vaccinations and signing up for voting on site.

Anonymous

Assisted Living

Family/friend

October 25, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
4.0

Review for Brookdale Southside

I felt very comfortable with the people who worked with me to get her in.

Steve

Independent Living

Family/friend

October 18, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
3.0
Staff
5.0
Meals & Dining
2.0

Brookdale Southside

She moved to this facility because it had a full kitchen in her apartment. Which she cooks in quit a bit because she thinks the dining room food is terrible. I would let all those complaining residents have a day managing the kitchen so they can make the meals and get the feedback from the others. As far as activities, there lots more than bingo that could be done.

Judy S

Memory Care

Family/friend

September 17, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
4.0
Activities
5.0
Staff
5.0
Meals & Dining
4.0

Dementia Care at Brookdale

My mom has been in the Clare Bridge assisted living section of Brookdale Southside for a little less than three months. She was quickly able to make a few friends who she enjoys sitting with at meal times and activities. Each month we are given a calendar showing the daily activities. My mom likes that it is her choice to participate or not. When not participating in group activities she likes to put a puzzle together in her room as she did in her own home. She also has a TV and like puzzle books. We are both pleased and grateful that the staff are caring and kind. I am dependent on them to contact me if there is a special need because mom is no longer able to use phone or share accurate information.

Steven P

Independent Living

Family/friend

August 31, 2024

4.0 out of 5 stars
Cleanliness
4.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
5.0
Meals & Dining
3.0

Friendly staff and many activities.

The staff is very friendly. There are many activities of various involvement levels. Great having doctors visit on-site (primary care, cardiology, dermatology, etc.). Overall very good place for my dad to be.

Paula J

Assisted Living

Family/friend

August 28, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Found a great place

My sister and I toured multiple ALFs for our 80+ Aunt. Brookdale Southside had the track record we needed and staff who were friendly and professional. A big selling point was that she could take her two beloved cats with her.

Anonymous

Memory Care

Family/friend

August 28, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Warm and friendly atmosphere

The activity director, [name removed], is the best. She truly cares about the residents and offers a variety of engaging activities. The administrators are visible and accommodating. The caregivers are warm and pleasant to all.

Brookdale Southside

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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