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Brookdale Union Park

1316 Patterson Street, Monroe, NC 28112

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(866) 374-4058
9.3
Review score
35 reviews
Add review
9.3
Review score
35 reviews
  • 5 star
    40%
  • 4 star
    37%
  • 3 star
    14%
  • 2 star
    0%
  • 1 star
    9%
See all reviews
8.8
Review score
32410 reviews
644 facilities
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Brookdale Union Park
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Brookdale Union Park
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Anonymous

Child of resident/client

5.0 out of 5 stars

My husband and I were going on vacation and needed to find respite care for my mother, who lives with us. Since my mom is relatively mobile, still engages with her peers, and needs to feel comfortable in a clean and safe environment, I needed to find a suitable place to provide that for her. I wanted a place nearby, so I started my research and was directed to Brookdale Union Park in Monroe. After visiting the site, I found that it checked all my boxes, but what about my mother’s? It checked all of hers; it was all that it promised and more. Her room was clean and comfortable with plenty of sunshine, and the staff–from administration to support services–was warm, welcoming, and responsive to her needs. There were plenty of activities and opportunities to engage with her peers, and the meals and snacks (kudos to Argemiro G.) were plentiful and delicious. During her stay, she was treated like a permanent resident and also made some new friends. The cost of the stay was only exceeded by the services/benefits she received while there. Special mention goes to Management team members—Angela B., Tiffany L., Meshell B., and Amethyst G.—for making her stay memorable. When my mother left, the staff made her feel welcome to come back for another future stay. I would not hesitate for a minute to recommend Respite Care at Brookdale Union Park for your loved one.

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Brookdale Union Park

Exceptional senior living can be found in a quaint residential neighborhood at a community called Brookdale Union Park. Located in Monroe, North Carolina, the area offers residents the essence of small-town charm paired with metropolitan amenities, including Carolinas Medical Center, Lake Lee, and a variety of banks, shopping centers, and conveniences. Plus, the community is designed with your mobility in mind, which means you won’t find a ton of bulky furniture or sharp turns. Instead, you can find assistance with medication management, transportation, meal preparation, housekeeping, bathing, and more. Brookdale Union Park also offers postal services, and even its own beauty and barber shop, to help simplify your days. Staff is available 24 hours a day, seven days a week to be alerted to any emergencies, and an alert system is also in use. Brookdale’s goal is to help residents preserve their dignity while finding fulfillment and security each day.

Community Services and Amenities

Socialize or connect with peers by participating in exciting daily activities. Join the community walking club or the social song birds group. Devotional services, game nights, and fun gatherings like brownie sundae socials are planned regularly. If you prefer some time to yourself, the community features a...

Senior living options offered

  • Assisted Living

Brookdale Union Park

Pricing

Total monthly costs depend on room type, select services, and the level of care needed

Base fees by care type

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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Reviews

for Brookdale Union Park

9.3 out of 10
Review Score35 reviewsWrite a review
Overall Experience
4.0
Cleanliness
4.2
Friendliness
4.2
Care Services
4.2
Staff
4.2
Meals & Dining
4.5
Activities
4.2
Value for Cost
4.0

A Place for Mom has scored Brookdale Union Park with 9.3 out of 10 using our proprietary review score based on 9 reviews in the last 2 years. Over all time, Brookdale Union Park has 35 reviews with an average "overall experience" of 4 out of 5.

Filters

1-20 of 35 reviews

Last Updated: 10/8/25

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Anonymous

Assisted Living

Family/friend

October 8, 2025

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

My husband and I were going on vacation and needed to find respite care for my mother, who lives with us. Since my mom is relatively mobile, still engages with her peers, and needs to feel comfortable in a clean and safe environment, I needed to find a suitable place to provide that for her. I wanted a place nearby, so I started my research and was directed to Brookdale Union Park in Monroe. After visiting the site, I found that it checked all my boxes, but what about my mother’s? It checked all of hers; it was all that it promised and more. Her room was clean and comfortable with plenty of sunshine, and the staff–from administration to support services–was warm, welcoming, and responsive to her needs. There were plenty of activities and opportunities to engage with her peers, and the meals and snacks (kudos to Argemiro G.) were plentiful and delicious. During her stay, she was treated like a permanent resident and also made some new friends. The cost of the stay was only exceeded by the services/benefits she received while there. Special mention goes to Management team members—Angela B., Tiffany L., Meshell B., and Amethyst G.—for making her stay memorable. When my mother left, the staff made her feel welcome to come back for another future stay. I would not hesitate for a minute to recommend Respite Care at Brookdale Union Park for your loved one.

Lora B

Assisted Living

Family/friend

September 29, 2025

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

A blessing

I just moved my dad in and it is the best thing that we could have done. The staff is phenomenal and he is flourishing with the new friends that he is already making. I am so blessed that everyone is so nice from the sales manager to the executive Director all the way down to the care staff

Jennifer

Assisted Living

Family/friend

September 25, 2025

5.0 out of 5 stars
Verified Review

Great Facility

We are very happy with the Brookdale Union Park. The staff are kind and friendly. They have various activities and encourage residents and family to participate. The activity director is wonderful. The food is good, cleanliness is good.

Gwyneth D

Assisted Living

Family/friend

September 19, 2025

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

For the best care with your loved one in mind

Brookdale Union Park provided all the services and more that I needed for my mother for respite care. It was all that it promised. The staff from administration to support service was warm, welcoming and responsive to her needs. There were plenty of opportunities to engage with her peers, and the meals and snack were plentiful and delicious. Her rooms was clean plenty of sunshine and comfortable. My mother enjoyed her stay and made some new friends. I would not hesitate to recommend Union Park for your loved one.

Roy T

Assisted Living

Resident/client

September 10, 2025

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Pleasant Surprise

I have been at Union Park for a month now and everyone has been great to me and my wife. [name removed] has been a god send. We're so thankful we made this decision.

Kay W

Assisted Living

Family/friend

June 1, 2025

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Our experience

I'd like to brag on one of the employees at Brookdale Union Square, [name removed]. From our first phone call, [name removed] has been such a blessing. She always finds a way to help answer any of our questions. If my Mother in law's phone goes out, she's right there, and tv as well. Brookdale is absolutely wonderful, and it starts with [name removed]. She's a great asset to the company. Everyone there is great, but to us, [name removed] stands out the most. We felt like a friend the minute we met her.

Anonymous

Assisted Living

Family/friend

May 6, 2025

3.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Staff
2.0
Meals & Dining
5.0

Review for Brookdale Union Park

Residents were extremely kind and helpful. Admin tells you what you want to hear but seldom follows through. Our experience was fine as long as she could take care of herself and she loved it there. I believe the nursing staff was our main issue

Jennifer S

Assisted Living

Family/friend

November 6, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Overall Experience

Facility is clean, bright and welcoming. It is adequately staffed. The staff are friendly, kind and caring. They are very responsive to any issues or concerns. Good variety of activities. Plenty of food and snacks. Overall very happy with Union Park.

Anonymous

Assisted Living

Family/friend

November 4, 2024

3.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
4.0
Value for Cost
2.0
Care Services
3.0
Activities
3.0
Staff
4.0
Meals & Dining
5.0

Review for Brookdale Union Park

Most complaints were about cost. They need to work on their laundry process. A lot of my mom's things were lost. I always talked with the residents while I was there with my mom. That was daily. Continually heard residents complain .Aides are great, admin staff is sneaky, misrepresented their qualifications. Not sure they have the residents best interest forefront. Run by corporate so beware

Keitha

Assisted Living

Family/friend

April 5, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
4.0

Easy to work with

Honestly it was the type room that was available at that time that made us choose Brookdale Union Park over others we looked into. However, I talk to others who were familiar with Brookdale prior to my decision. The team tries hard to give quality cares. They are always willing to discuss any concerns I have in an open and honest manner.

Donna

Assisted Living

Family/friend

October 25, 2023

5.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Experienced, Friendly and Caring Staff

Overall experience was excellent. Her room was freshly painted and carpeted upon arrival(5) the bathroom was in need of a refresh, but clean Friendliness of staff. (5+) [name removed], [name removed], [name removed] and the dietary person all supportive, kind and willing to help. Quality of care. very good. Meals/Dining - aware of dietary restrictions and creative with meals. Activities - diverse options and included the residence to keep it fresh. Value for Cost. - many option for levels of care.

Anonymous

Assisted Living

Family/friend

September 12, 2023

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
4.0
Meals & Dining
4.0

Nice experience for our family

Brookdale overall is a great place for mom. As with all things if I was evaluating certain individuals I would say 5 for friendliness and quality of care however, I do believe they listen when family points out a concern. Also, I appreciate that there is a wonderful hair stylist that comes weekly as that is a nice addition so you can get your hair done. My mom loves that.

Anonymous

Assisted Living

Family/friend

August 9, 2023

4.0 out of 5 stars
Verified Review
Cleanliness
2.0
Friendliness
5.0
Value for Cost
3.0
Care Services
2.0
Staff
5.0
Meals & Dining
4.0

would recommend for the camaraderie there. Residences seem happy.

improvements can be with the Care & Cleanliness. That's all my momma was only there a few weeks before she passed. She seemed to love it, but their evaluation of her capabilities were off. She needed more assistance and were told often it wasn't in the plan. Mom made friends quickly who were helpful. It was very bittersweet for me and have a hard time sharing about it. I have so many raw emotions still.

Anonymous

Assisted Living

Family/friend

July 26, 2023

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Activities
3.0
Staff
5.0
Meals & Dining
5.0

So far so good

In general all of staff is wonderful. A little concerned with making them 100% in charge of medical needs. Not fully convinced they are qualified. There are not really any areas for improvement as far as activities go, I know it is difficult for my mom since she has Alzheimer's. She is not always onto the activities- She may just be not responding and joining in. I would recommend Brookdale Union Park to others. They are making facility improvements which is nice to see

Anonymous

Assisted Living

Family/friend

July 13, 2023

3.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
2.0
Value for Cost
3.0
Care Services
3.0
Activities
2.0
Staff
2.0
Meals & Dining
2.0

Disappointing

The head nurse was very rude and not a compassionate or caring person to the residents. The "Doctor" actually a PA, was never available and not a reliable medical person to care for a geriatric person. The food served was horrible. It was always canned products and not always enough food offered to the residents. I've contacted the Corporate office of Brookdale with our concerns and never heard back. That tells me they do not take these things seriously. I would not recommend Brookdale Union Park.

Anonymous

Assisted Living

Family/friend

July 11, 2023

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Activities
5.0
Staff
4.0
Meals & Dining
5.0

Experience at Brookdale Union Park

The move in process for Brookdale Union Park was great. The staff was most helpful. According to my loved one, the food was outstanding. It's a very clean facility and they assisted my loved one with making sure that she was clean as well. They hired a nurse supervisor that, in my opinion, was/ is a compulsive liar. Instead of addressing issues she preferred to cover them up and that was the beginning of the decline of the facility. After being there for seven months, we all decided that my loved one needed more help. Therefore, we moved her to a nursing home. I do need to add that the administrator, [name removed], is outstanding! She works long days and weekends too, filling in areas that are short staffed. She has a God given skill in caring for the elderly. I would definitely recommend this facility as long as the resident has family to check on them and make sure everyone is doing their job.

Kay M

Assisted Living

Resident/client

February 24, 2023

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Activities
3.0
Staff
5.0
Meals & Dining
4.0

Residents friendly, great staff, come here to live!

I chose Brookdale Union Park because it just felt right. They were very friendly and the sales lady who I worked with was very accommodating. Everything fell into place and is working out well. The staff is INCREDIBLE. Granted everyone has staffing shortages right now, we have our issues with that as well. But everyone who is here is so helpful. I was using a power chair before coming and they do not allow those here. I am getting used to a regular wheelchair and they are really helpful with helping me get to places and not making me do things by myself. The director is very approachable, her door is always open. During mealtime every staff member is in the dining room helping out. The only thing I have been disappointed in is the activities. We do have parties but there are not many actual activities to participate in other than bingo. They are a pet friendly facility as well. We have 3 dogs and a cat that I have seen so far. I would absolutely recommend Brookdale Union Park to others looking.

Missy Cotton

Assisted Living

Family/friend

December 28, 2022

1.0 out of 5 stars
Cleanliness
3.0
Friendliness
2.0
Care Services
1.0
Activities
4.0
Staff
1.0

Elopement

We had an Elopement event that happened with our mother due to confusion from a UTI. She got out of the facility at 8:00 pm and was found back in the neighborhood behind the facility at 9:00 pm. Bad

Cindy

Assisted Living

Family/friend

December 27, 2022

1.0 out of 5 stars
Cleanliness
1.0
Friendliness
2.0
Value for Cost
1.0
Care Services
1.0
Activities
3.0
Staff
2.0
Meals & Dining
3.0

Elopement

Unfortunately I wouldn't trust your loved one here. They allowed my momto leave the facility in the cold dark rain one night around 8:00 pm. She had a UTI which causes disorientation and confusion in the elderly. It's very common. She was found way back in the neighborhood behind the facility. She had been a resident since [time frame removed]. They weren't attentive to her as they should've been. A very unfortunate event.

anonymous

Assisted Living

Family/friend

September 16, 2022

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
4.0
Activities
4.0
Staff
5.0
Meals & Dining
5.0

Overall pleased

My mom was the one who chose Brookdale Union Park, she felt it was the best fit. It is very close and convenient to me as well which is nice. It was a little difficult getting her in and settled - the communication when someone new arrives could be improved on. Things like the schedule on when things are supposed to happen like laundry, activities, etc. It has gotten much better though and the communication is improving. Overall we are pleased with the experience.

Brookdale Union Park

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Map of the neighborhood around Brookdale Union Park

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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