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Brookdale West Hartford

22 Simsbury Road, West Hartford, CT 06117

For pricing & availability:
(866) 374-4058
9.0
Review score
58 reviews
Add review
9.0
Review score
58 reviews
  • 5 star
    40%
  • 4 star
    38%
  • 3 star
    17%
  • 2 star
    3%
  • 1 star
    2%
See all reviews
8.8
Review score
32410 reviews
644 facilities
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Brookdale West Hartford
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Brookdale West Hartford community exterior
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Anonymous

Child of resident/client

5.0 out of 5 stars

Review for Brookdale West Hartford

The staff were extremely welcoming. They understand the transition process can be stressful and make every effort to make it easy.

Read all reviews

Brookdale West Hartford

With more than 70 apartments, you are encouraged to make yourself at home at Brookdale West Hartford. Tucked away in West Hartford, Connecticut, the area includes a mix of residential and commercial neighborhoods. West Hartford is also home to the American School for the Deaf, the University of Hartford, and St. Joseph's College. At this community, residents receive personalized memory care and assisted living services. Staff will work closely with each individual to develop a comprehensive plan which outlines care services and costs, to eliminate surprises.

Whether you need assisted living services, such as assistance with bathing, dressing, medication management, or memory care, the skilled team is there for you when you need it. With two levels of care on one campus, aging in place can feel much easier.

Rest assured, safety is a high priority here. Staff is available 24-hours a day, seven days a week to be alerted to an emergency, and a 24-hour security system, as well as keypad entries, are used to provide additional monitoring and peace of mind. Plus, air ionization purification technology has been installed in a community effort to better protect residents and visitors from potentially dangerous and contagious viral infections.

Those in memory care...

Senior living options offered

  • Assisted Living
  • Memory Care

Brookdale West Hartford

Pricing

Total monthly costs depend on room type, select services, and the level of care needed

Base fees by care type

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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Reviews

for Brookdale West Hartford

9 out of 10
Review Score58 reviewsWrite a review
Overall Experience
4.1
Cleanliness
4.3
Friendliness
4.3
Care Services
4.0
Staff
4.3
Meals & Dining
3.9
Activities
4.1
Value for Cost
4.1

A Place for Mom has scored Brookdale West Hartford with 9 out of 10 using our proprietary review score based on 11 reviews in the last 2 years. Over all time, Brookdale West Hartford has 58 reviews with an average "overall experience" of 4.1 out of 5.

Filters

1-20 of 58 reviews

Last Updated: 10/6/25

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Anonymous

Assisted Living

Family/friend

October 6, 2025

5.0 out of 5 stars
Verified Review

Review for Brookdale West Hartford

The staff were extremely welcoming. They understand the transition process can be stressful and make every effort to make it easy.

Anonymous

Memory Care

Family/friend

September 30, 2025

5.0 out of 5 stars
Verified Review

Overall a nice community

The transition for my aunt from another facility went extremely well. She seems happier at Brookdale. Although my aunt's illness has deteriorated...it gives us comfort knowing she seems happy and content. [name removed], the Clare Bridge Program Manager is wonderful and very caring...Brookdale, the residents and their families are very lucky to have her!

Andre G

Memory Care

Family/friend

September 18, 2025

4.0 out of 5 stars
Verified Review

Brookdale West Hartford

The staff is great. I would recommend Brookdale West Hartford to others who are searching for care for their loved one.

Anonymous

Memory Care

Family/friend

August 26, 2025

3.0 out of 5 stars
Verified Review

Brookdale West Hartford

Is very nice the staff is well equipped for the needs of the residents. I do had / have issues with their billing which admittedly was all over the place and I'm still not sure what I paying for. They need to have on their patent portal a list of invoices and details for those invoices. I also think that bathing and dressing brings the price up substantially.

Anonymous

Memory Care

Family/friend

August 11, 2025

2.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
4.0
Value for Cost
2.0
Care Services
3.0
Activities
3.0
Staff
2.0
Meals & Dining
1.0

nice people. Some improvements needed

The clinical staff turned over in January. Since then, things have not been as good. The staff is wonderful, but their morale is very low. There seems to be a lot of turnover, and they end up doing multiple double shifts because they care about the residents. My dad overpaid, and we've been waiting months for a refund. I think there are lots of good people there, but ultimately it was not a good place for my mother.

Anonymous

Memory Care

Family/friend

July 1, 2025

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Care Services
4.0
Staff
4.0
Meals & Dining
4.0

Informative staff

In fairness, my father was only there a week. I can tell you what it was like for that week seven and eight are questionable as he wasn't there long enough for me to say the activities were great and the money that was being spent was worth it They answered questions with information versus giving me websites and or catalogs. Whatever staff I requested to meet, they called them and I was able to speak to them directly versus waiting for a phone call from someone when I was there to look at Brookdale in West Hartford. The staff was there.

Anonymous

Assisted Living

Family/friend

April 1, 2025

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Activities
4.0
Staff
5.0
Meals & Dining
4.0

Review for Brookdale West Hartford

Brookdale has been a great experience for us. My best advice would be to ask tons of questions. They're very knowledgeable. They're very willing to share and they want you to feel comfortable with your decision.

Anonymous

Assisted Living

Family/friend

March 17, 2025

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
3.0
Activities
4.0
Staff
4.0
Meals & Dining
3.0

Frequent Visits = Better Care

Staff is slow to respond to my husband's calls. I find that going to the facility often gets him better results. I feel I have to make sure things happen. Examples: showers, therapy, podiatrist, walking, applying cream to prevent sores.

Lynn B

Assisted Living

Family/friend

March 7, 2025

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Dedicated staff

I would rate them at a 5 for all of those. It was an amazing experience there for her as well as for us. The manager and staff were exemplary before she moved in during her stay there and even after she passed! I cannot say enough nice things about her stay there!

J.M.

Memory Care

Family/friend

January 23, 2025

5.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
5.0
Care Services
4.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Overall a lovely community

The director [name removed] was very pleasant to work with . He made the move in process easy and quick . All the staff is very friendly /seems to know who you are . The building itself is very nice /clean.

Rose S

Memory Care

Family/friend

October 24, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
4.0
Meals & Dining
3.0

Brookdale West review

I have had a number of concerns over the course of the past few months. They have all been resolved to my satisfaction. The management and the clinical staff at Brookdale West Hartford are good.

Bridget

Assisted Living

Family/friend

May 29, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Review for Brookdale West Hartford

Wonderful people, very helpful and knowledgeable at Brookdale. All questions were answered and the staff was friendly and always willing to help.

Anonymous

Assisted Living

Family/friend

May 15, 2024

3.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
3.0
Activities
5.0
Staff
4.0
Meals & Dining
5.0

More communication

Lately there doesn't seem to be records of what my mother in law is doing or not, showering or not and no one she says comes to look for her if she doesn't show up for meals. We hoped there would be at least bimonthly meetings regarding her status from her care team.

Helen N

Memory Care

Resident/client

May 1, 2024

3.0 out of 5 stars
Cleanliness
3.0
Friendliness
4.0
Value for Cost
2.0
Care Services
2.0
Activities
2.0
Staff
2.0
Meals & Dining
2.0

I was a little disappointed my last visit

Evidently, no one helped my husband get dressed as his shirt was inside out & he had pajamas on. When I asked him why he said he couldn't find any pants. His room was very dirty & messy. When my son and I were there at dinner time we noticed the floor was quite dirty.

Lynn

Assisted Living

Family/friend

April 2, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Just like home

Brookdale is a comfortable, friendly and welcoming community. Start to finish it has been an amazing experience. Always something to do and someone to talk to! We are very happy with Brookdale, West Hartford and highly recommend them!

Anonymous

Assisted Living

Family/friend

January 10, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
4.0
Meals & Dining
4.0

Recommended

I get calls from the nursing staff very frequently. My loved one likes the food-loves the ice cream! Housekeeping appears to be good. When I visit, which is frequently, his room and bathroom are clean and garbage is removed frequently. I would recommend the facility to others.

Anonymous

Assisted Living

Family/friend

December 5, 2023

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
4.0
Meals & Dining
4.0

Review for Brookdale West Hartford

I knew the marketing person from my husbands long term care facility. She couldn't have made my mother's transition any easier. The two activity directors were wonderful and caring. The nursing staff was helpful. My mother had been at assisted living for 12 years living independently, but she needed help and it was expensive to do it a la carte. Brookdale was close to her children and all the other reasons I stated above. They made a difficult situation manageable.

RP

Assisted Living

Toured community

May 5, 2023

4.0 out of 5 stars
Verified Review

My Tour Experience at Brookdale West Hartford

Didn't care for Brookdale. Although aesthetically pleasing, the atmosphere seemed dreary almost. Figured that maybe the vast majority of residents receive a high level of care. My aunt's not "there" - yet.

Kate D

Assisted Living

Family/friend

March 6, 2023

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
4.0
Activities
5.0
Staff
5.0
Meals & Dining
4.0

Review for Brookdale West Hartford

We have been very pleased so far with our experience at Brookdale. It is a challenging time of transition for my Mom but they have been kind and accommodating. I think the welcome and transition went really well, all staff was very helpful. The only concern mom has is the communication between departments may need some attention.

anonymous

Assisted Living

Toured community

September 22, 2022

5.0 out of 5 stars
Verified Review

tour review

Our family had an in person tour and we thought Brookdale was a great place we have a great tour experience. We really liked how diverse the community was, but what we think detoured our loved one from picking this community was the apartments being a little smaller and the location being a little further away. However if our loved one ever had to move we would encourage him to come back and check out Brookdale.

Brookdale West Hartford

Neighborhoods

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Map of the neighborhood around Brookdale West Hartford

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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