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Carriage Court - Hilliard

3570 Heritage Club Dr, Hilliard, OH 43026

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(866) 374-4058
8.0
Review score
83 reviews
Add review
8.0
Review score
83 reviews
  • 5 star
    36%
  • 4 star
    38%
  • 3 star
    16%
  • 2 star
    6%
  • 1 star
    4%
See all reviews
8.8
Review score
1421 reviews
48 facilities
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Carriage Court - Hilliard
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Carriage Court - Hilliard
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Anonymous

Child of resident/client

4.0 out of 5 stars

Perfect place for my mom

Carriage Court has made every effort to accommodate my mom, especially with all her issues. The nursing staff and care staff are impeccable. I believe they have three different room sizes. I recently moved my mom to the first floor in one of the smaller rooms. I was disappointed they increased the room by $[removed] last month, but it's all my mom needs. They have Sunday lunches for families during holidays. They offer transport to appointments, and they have activities, but my mom doesn't participate.

Read all reviews

Carriage Court - Hilliard

Find yourself among friends and neighbors at Carriage Court Senior Living in Hilliard, Ohio. The community offers independent living plus, assisted living, and memory care — a continuum of care that helps enable seniors to age in place. Conveniently located along Main Street, residents have easy access to Roger A. Reynolds Municipal Park, local restaurants, and shops.

Carriage Court Senior Living offers an array of services and amenities. Residents can savor made-to-order meals at Wendell Station, the community’s restaurant, or invite family and friends for a private dining experience. For a day on the town, join a group outing to discover all that Hilliard offers. But if residents prefer to stay home, there’s plenty to do, including guest speakers, games, and live music. Other amenities and services include:

  • On-site salon
  • Library
  • Exercise classes
  • Concierge
  • Transportation
  • Pet-friendly senior apartments
  • Optional pet care

Residents within the independent living plus community enjoy a hybrid between independent and assisted living. This means they live in private apartments with access to services and amenities but don’t require help with personal care. The lifestyle is offered at a lower rate.

Assisted living residents live in private apartments with help from trained caregivers who follow personalized care plans. These personalized care plans are designed to help...

Senior living options offered

  • Assisted Living
  • Memory Care

Carriage Court - Hilliard

Pricing

Total monthly costs depend on room type, select services, and the level of care needed

Base fees by care type

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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Reviews

for Carriage Court - Hilliard

8 out of 10
Review Score83 reviewsWrite a review
Overall Experience
3.9
Cleanliness
4.2
Friendliness
4.2
Care Services
3.9
Staff
4.1
Meals & Dining
3.9
Activities
3.8
Value for Cost
3.8

A Place for Mom has scored Carriage Court - Hilliard with 8 out of 10 using our proprietary review score based on 8 reviews in the last 2 years. Over all time, Carriage Court - Hilliard has 83 reviews with an average "overall experience" of 3.9 out of 5.

Filters

1-20 of 83 reviews

Last Updated: 9/11/25

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Corbin K Willis

Assisted Living

Family/friend

September 11, 2025

3.0 out of 5 stars
Cleanliness
4.0
Friendliness
4.0
Value for Cost
2.0
Care Services
2.0
Staff
2.0
Meals & Dining
3.0

It’s…. Fine I Guess

Not to paint with a broad brush but every single one of these facilities that is within your price range is a nightmare. If you can’t afford $[fee removed]k per month then you are in for a rude awakening. Carriage court is no different even though we pay a lot of money for my father-in-law to stay here. Pros - seemingly a lot of staff, stays fairly clean and doesn’t have the pervasive urine smell like other places, dining options have good rotation, rooms are decent/expected, nice location, residents seem happy and cordial with each other, and front desk staff are always present/available. Cons - director is IMPOSSIBLE to reach. [name removed] makes herself scarce at all costs. At times won’t even walk 10 feet out of her office to speak with you. The actual patient care staff are not good. They have left my FIL in his room to miss meals more times than I can count. They allowed him to fall in the shower despite being 3 ft away. They do not come when alerted. Low expectations are a must here.

Anonymous

Assisted Living

Family/friend

September 9, 2025

3.0 out of 5 stars
Verified Review

Nice community but has areas of improvement!!

They have a big turnover of staff. Some not so friendly or helpful. Cleanliness of room was only fair. Pricing misleading at first. So many things not included as we were led to believe Big turnover of staff. These residents need consistency and faces they grow to depend on Most staff friendly

Anonymous

Assisted Living

Family/friend

June 25, 2025

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Staff
4.0
Meals & Dining
5.0

Perfect place for my mom

Carriage Court has made every effort to accommodate my mom, especially with all her issues. The nursing staff and care staff are impeccable. I believe they have three different room sizes. I recently moved my mom to the first floor in one of the smaller rooms. I was disappointed they increased the room by $[removed] last month, but it's all my mom needs. They have Sunday lunches for families during holidays. They offer transport to appointments, and they have activities, but my mom doesn't participate.

MB

Assisted Living

Family/friend

June 24, 2025

1.0 out of 5 stars
Verified Review

Looks nice but not organized.

HR and management of accounts and other managers need to Communicate clearly to each other. So they won't have this problem in the future. Not truthful. They said they could get [name removed] in within 3 days. Took a deposit check, then said she would have to wait two weeks. She was in a position where she needed a place asap.

Tom P

Assisted Living

Toured community

May 27, 2025

4.0 out of 5 stars
Cleanliness
4.0
Friendliness
5.0
Value for Cost
5.0
Staff
5.0

Excellent care

Mom received excellent care in the short time she was there. Everyone at Carriage Court made us feel like Mom was very important to them. And when she passed some of the members of their team were visibly upset, and shared their feelings with us.

Carla P

Assisted Living

Family/friend

May 9, 2025

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Pleasant environment

Staff is friendly and good care is provided. The meals are good. Snacks and drinks are provided. Medical staff is consistent with dispensing medication and does follow up checks if there is an issue. Costs are as agreed and reasonable for the services provided. Transportation for medical issues is currently limited but working on expanding days.

Diana Dush

Assisted Living

Family/friend

April 1, 2025

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Staff
4.0
Meals & Dining
5.0

Extremely caring and accommodating

My experience with Carriage Court could not have been better. From the initial tour, to the admission process, and ultimately through my mother's passing, they showed nothing but true care and compassion. They created a personalized plan for my mom, and when things changed with mom, they pivoted. The facility is a warm, nurturing environment as soon as you walk in the lobby. If you are considering assisted living or memory care for your loved one, I highly recommend.

Jerry M

Memory Care

Family/friend

March 6, 2025

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
1.0
Meals & Dining
4.0

Carriage Court - Hilliard review

The people taking care of mom are great she has become very attached to most of them. The top of the staff with the exception of the lady that showed me everything and got us in are a joke. They call home number and leave messages and you can not get them back. The finance lady is worse they been having her call me for last 8 months to get set up on line to see the bills so can be paid in time. Would tell anybody looking there to get thing set right before moving in because it won't change after. The point system they have set up for billing is very fair. Room is great the activities are good but mom got better and slow for her. The good thing is they take her to assisted living for some stuff to help.

Anonymous

Assisted Living

Family/friend

August 19, 2024

3.0 out of 5 stars
Verified Review
Cleanliness
2.0
Friendliness
4.0
Value for Cost
1.0
Care Services
3.0
Activities
3.0
Staff
4.0
Meals & Dining
5.0

Sad

Poor communication. My mom (who was I continent) was regularly left with a mattress with no sheets or mattress protector. Her mattress and carpet are ruined. The room reeks. We are leaving.

Anonymous

Memory Care

Family/friend

April 15, 2024

3.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
3.0
Care Services
3.0
Staff
4.0
Meals & Dining
3.0

Would not recommend for memory care

We chose Carriage House because of friends who had parents there a few years ago. I thought it was a good place based on how it was for them, but they were on the assisted living side and not the memory care side. It was clean and bright and not drab and dreary like the memory care side. Not what we expected, thought it would be just as bright and cheery especially for the cost. It's like "let's just put them in the back of the building out of the way". It's a depressing area. It needs much improvement.

Anonymous

Assisted Living

Family/friend

February 16, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Activities
4.0
Staff
5.0
Meals & Dining
4.0

Review for Carriage Court - Hilliard

I would recommend Carriage Court to others.We picked it because my mom seemed to like it best, and they accept Medicare waiver at least in some circumstances, and the staff seemed friendly.

Cathy

Assisted Living

Family/friend

August 1, 2023

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
4.0
Meals & Dining
4.0

Caring Community

I would recommend! The tour experience was really pleasant and informative. We picked this community because of staff knowledge and friendliness, the accommodations and location.

RM

Assisted Living

Family/friend

July 26, 2023

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Review for Carriage Court - Hilliard

The staff--from the executive director, to the admissions counselor, to the nursing staff--all are awesome communicators and immediately responsive to questions/concerns we had while transitioning my brother from a SNF to assisted living. I feel confident in the care my brother is receiving, as staff check on him several times a day. Carriage Court is immaculately maintained. It feels like an upscale hotel, with its large always-burning fireplace in the lobby/gathering space. The dining room is open pretty much all day and has a generous menu on each table from which residents may pick and choose. My brother is extremely fond of his morning omelet. There's also a snack bar and a constant supply of hot coffee in the snack area. There are Happy Hours at which special food treats are served; these serve as a nice social time for residents to come together. I know there are lots of entertainment and recreational opportunities available..The reception desk staff are very welcoming and seem to know all the residents by name. There's one gentleman who works the desk that is particularly kind. The maintenance person, [name removed], has been extremely helpful in making sure that my brother is comfortable in his room, and stops just to chat with him at breakfast. Everyone's so personable! Especially key to insuring that everything is top-notch care-wise is [name removed] on the nursing staff. I just get such a warm feeling from the people at Carriage Court. They make it feel like home, all the way down to the rocking chairs on the porch.

Kerry B

Assisted Living

Family/friend

June 2, 2023

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
3.0
Care Services
5.0
Staff
5.0
Meals & Dining
5.0

Good, kind hearts live and work at Carriage Court

We came to Carriage Court in desperate need of a place for my mother to rest and recover after a series of events that left her increasingly weak and disoriented. She had had a stroke, and while in "rehab" -- which was NOT a pleasant experience for anyone -- she came down with COVID. Her ability to speak had already been affected by the stroke. COVID left her unable to walk. Carriage Court opened their doors to my mom when most places told us us no. And though she didn't stay there long -- the Lord called her home after only a couple of months -- the staff did everything they could to make her comfortable and give her what she needed. And in those last few days with mom, the outpouring of support and kindness from all the staff -- from management to kitchen staff -- was humbling. Good, kind hearts live and work at Carriage Court. I am grateful for our time there.

Carole

Memory Care

Family/friend

June 2, 2023

1.0 out of 5 stars
Cleanliness
3.0
Friendliness
3.0
Value for Cost
1.0
Care Services
1.0
Activities
1.0
Staff
2.0
Meals & Dining
1.0

Do not recommend this facility

My mother received very poor care in their memory care unit. She resided there less than one month before passing. Several times when myself or a family member visited, we found her on the floor of her room. I was never called when she fell. The hospital found she had a broken collarbone when she was transferred there before passing.

Anonymous

Assisted Living

Family/friend

May 2, 2023

5.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Activities
5.0
Staff
5.0
Meals & Dining
4.0

Highly Recommended

Everyone is very friendly. They could use more staff is my only complaint. Servers and aides are limited and the kitchen runs out of the meals being served for everyone, so if you're not early for a meal and they run out, you end up with egg salad or chicken salad sandwich for option. Instead of a steak dinner for example. The meals are really really good but not completely consistent. And like I said, they run out quite a bit, so if you don't get to a table by the beginning of the meal window, you probably won't get served the planned meal and you'll have to settle for a simple sandwich. The housekeeping is good. The rooms and bathrooms are great! Very clean and new style. The place is very clean and all of the staff know and remember the residents and family by first name. I would highly recommend this facility to family and friends.

Rosemary

Assisted Living

Toured community

November 19, 2022

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Staff
5.0

Enormously Helpful

I want to offer my sincere thanks to [name removed] and the other staff at Carriage Court in Hilliard, when my sister and I were looking for a retirement home for her. As many know, this is a difficult choice to make and all of them were enormously helpful to us! Not only did she answer all of our questions with openness and candor, she answered questions that we should have asked, as well as offering sound advice. [She] was wonderfully attentive to us in every way. Carriage Court is a very attractive retirement facility and reminds one of southern plantation architecture, very gracious and pretty, complete with rocking chairs on the porch. Thank you for the excellent and thorough tour, including lunch in your dining room. I was especially impressed that your staff called every resident by name.

Cherie

Assisted Living

Family/friend

September 21, 2022

2.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
2.0
Value for Cost
0.5
Care Services
1.0
Activities
1.0
Staff
2.0
Meals & Dining
0.5

Look elsewhere

They have a whole new staff - it is terrible and they all cover each other by lying. There has been a lot of turnover so they have a lot of contracted staff. I would not recommend it. When I toured them they told me they did skilled nursing and they could do whatever the individual requires - they already put my dad out because they cannot care for him. They do not follow through with they told us in the beginning. No skilled nursing, no hoyer lifts nothing.

Bernadette M

Assisted Living

Toured community

August 9, 2022

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Staff
5.0

Outstanding facility

The staff at Carriage Court are very friendly, helpful and professional. The facility is very nice and inviting. Would highly recommend them.

Kelly

Assisted Living

Family/friend

August 8, 2022

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Even though my Mom wasn't at Carriage Court long, and never met their definition of 'independent' for assisted living, the staff were flexible, courteous, and understanding. My sister's, especially, were appreciative of the care and attention Mom received during her stay.

Carriage Court - Hilliard

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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