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Hilliard Assisted Living and Memory Care

4303 Trueman Blvd, Hilliard, OH 43026

For pricing & availability:
(866) 374-4058
6.8
Review score
62 reviews
Add review
6.8
Review score
62 reviews
  • 5 star
    62%
  • 4 star
    16%
  • 3 star
    11%
  • 2 star
    3%
  • 1 star
    8%
See all reviews
8.8
Review score
2844 reviews
37 facilities
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Hilliard Assisted Living and Memory Care
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Hilliard Assisted Living and Memory Care indoor common area
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Anonymous

Resident/client

4.0 out of 5 stars

Needs improvement.

Staff get a 3, billing gets a 1. Went downhill when Traditions took over last summer Food was really bad and I'm not really picky. Also, they now have a policy that if you die while there, you have to pay for 30 more days even if you have removed all the belongings. That alone would stop me from going there. That doesn't seem like it should be legal. The administrator and Nursing director are really nice though.

Read all reviews

Hilliard Assisted Living and Memory Care

Located in a desirable suburb of Columbus, Ohio, Hilliard Assisted Living and Memory Care maximizes each resident’s preferences and abilities. Two stories of apartments surrounded by green spaces offer different housing options. With attentive team members and maintenance-free housing, this community is able to meet the needs of seniors who would benefit from assisted living and memory care.

Hilliard Assisted Living and Memory Care offers transparent pricing for their apartment homes that match each unique lifestyle. A variety of layouts are available, and they include housekeeping and linen services. In addition, cat and dog owners will be pleased to know that they are welcome to bring their pets with them when they move in to the assisted living community.

Seniors also have daily meals right at their fingertips. Hilliard Assisted Living and Memory Care’s restaurant gives seniors a nutritional dining experience with seasonal and regional ingredients. Minds and bodies are further served via the physical therapist-hosted fitness programs and the beauty salon. In addition, seniors are welcome to take advantage of the library, sky lounge, private dining room, and other desirable amenities. This community also provides a schedule of daily activities, including scavenger hunts, baking clubs, and movie nights. This community truly...

Senior living options offered

  • Assisted Living
  • Memory Care

Hilliard Assisted Living and Memory Care

Pricing

Total monthly costs depend on room type, select services, and the level of care needed

Base fees by care type

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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Reviews

for Hilliard Assisted Living and Memory Care

6.8 out of 10
Review Score62 reviewsWrite a review
Overall Experience
4.2
Cleanliness
4.4
Friendliness
4.4
Care Services
4.2
Staff
4.2
Meals & Dining
4.2
Activities
4.3
Value for Cost
4.1

A Place for Mom has scored Hilliard Assisted Living and Memory Care with 6.8 out of 10 using our proprietary review score based on 5 reviews in the last 2 years. Over all time, Hilliard Assisted Living and Memory Care has 62 reviews with an average "overall experience" of 4.2 out of 5.

Filters

1-20 of 62 reviews

Last Updated: 8/18/25

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Shelley

Assisted Living

Family/friend

August 18, 2025

1.0 out of 5 stars
Verified Review

Very poorly run.

We had a close family friend that worked there. And when we toured, we liked the atmosphere. In the end, they kicked her out after three weeks. She had gone out the emergency door twice. They didn't know how to handle her and they were also not staffed very well. We learned from our mistake. When we were selecting the place, she is at now

Anonymous

Assisted Living

Resident/client

June 3, 2025

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Activities
5.0
Staff
3.0
Meals & Dining
2.0

Needs improvement.

Staff get a 3, billing gets a 1. Went downhill when Traditions took over last summer Food was really bad and I'm not really picky. Also, they now have a policy that if you die while there, you have to pay for 30 more days even if you have removed all the belongings. That alone would stop me from going there. That doesn't seem like it should be legal. The administrator and Nursing director are really nice though.

Anonymous

Memory Care

Family/friend

February 14, 2025

1.0 out of 5 stars
Verified Review
Cleanliness
1.0
Friendliness
1.0
Value for Cost
1.0
Care Services
1.0
Activities
3.0
Staff
1.0
Meals & Dining
1.0

Lack of care....beware

There is nothing good about that place! I wouldn't take my dog there for boarding! The staff was lacking skills, competency, compassion. The only one there that cared about the residents was nurse [name removed],. There is just too much to say about the horrendous care my mother received there. The biggest was that she didn't get her meds and after being told repeatedly that I was less than 5 minutes away and I would come give them to her......was never called, she didn't get her meds and would have outbursts! I was told by one of the night nurses that it wasn't convenient to crush her meds and sneak them to her. I live with the regret of ever trusting that place with my mom. She was physically healthy when she went in there. She was physically there for 2 weeks and then removed (for the second time). She was taken to Riverside where she stayed for a month because ([name removed]) said she had to be 24 hours without a sitter before she could come back. She was at Riverside for 4 or 5 weeks, she had a stroke and I was able to bring her to my home to pass with hospice care. They can change the name all they want but until they get staff in there that really cares, pay them well, and vet people......it will all stay the same. Since my mother's death, I have talked to several others who have had loved ones there, I am/was not alone.

Robert J

Assisted Living

Family/friend

November 20, 2024

1.0 out of 5 stars
Cleanliness
3.0
Friendliness
1.0
Value for Cost
1.0
Care Services
1.0
Activities
1.0
Staff
1.0
Meals & Dining
1.0

Move on! Not a Caring Place For Loved Ones

In 2021, I thought this would be a great facility for both my parents. Everything was great when I first moved them in. Living out of state, I was proactively notified if someone had fallen or there was any health concerns, which gave me great peace of mind. 12 months later, all of the staff, whom I and my Mom and Dad had established relationships left. There were instances when my Dad was taken by ambulance to the ER without notifying me. Management does not return calls. 2024 - Sadly, both of my parents have passed away (my Dad in Jan.) yet I’m still receiving past due invoices for charges I less than $[fee removed], after paying $[fee removed]/mo., no one will return my calls. I could go on with other examples, but unless you are local, can actively monitor the care of your loved one and want to manage monthly billing, I would NOT recommend this facility!

Shelley

Memory Care

November 6, 2024

1.0 out of 5 stars
Cleanliness
3.0
Friendliness
1.0
Value for Cost
1.0
Care Services
1.0
Activities
1.0
Staff
1.0
Meals & Dining
5.0

Kicked out with no notice

The move in process was horrible. There was no organization or documentation of what we needed. We were constantly told we needed just one more document. They did a phone assessment before she moved in. My MIL was in for 3 weeks and then we were given 24 hours to take her out. No warning. She was able to escape out an emergency door twice. They took no accountability for her escaping. Even though she had an appointment with her neurologist 2 days after, they didn’t give us a chance to get her medication changed. They were extremely understaffed. They did not encourage her to participate in the activities. I would definitely not recommend this facility to anyone.

Anonymous

Assisted Living

Family/friend

October 17, 2024

2.0 out of 5 stars
Verified Review
Cleanliness
2.0
Friendliness
5.0
Value for Cost
4.0
Care Services
2.0
Activities
3.0
Staff
1.0
Meals & Dining
5.0

Very disappointed.

My father's room almost never got cleaned. It took them weeks before they did his laundry. It was weeks before they gave him a shower. Laundry and showers were left up to my brother and I at the beginning. His medicine was late, some days doses were missed. They used my father's expensive pads on other patients and we had to pay for them. The director of nursing never ever responded to my requests for information or help. The only bright spot was one of the ladies at the concierge desk, a few of the aides and one or two nurses. Once hospice came in, my dad got excellent care. Thank goodness for them.

Jean C

Assisted Living

Family/friend

August 26, 2024

4.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Wonderful staff and welcoming people

We were very pleased with the welcome we got from staff! The rooms are large compared with many places. Extra nursing levels are charged if needed. Meals are very appetizing and are more comfort food than gourmet but very pleasing. The community has family meals once a month and they are a lot of fun (such as brunch, Olympic game night, corn roast, etc.) Lots of activities and friendly residents. We are very happy with our choice of this community.

Richard

Memory Care

Family/friend

June 6, 2024

2.0 out of 5 stars
Verified Review
Cleanliness
1.0
Friendliness
3.0
Value for Cost
3.0
Care Services
3.0
Activities
5.0
Staff
3.0
Meals & Dining
1.0

Hilliard Experience

The staff in memory care seemed caring and nice but management were in over their heads. Food was so poor in memory care that ODH was called. They did a great job getting the people in memory care to participate in activities. The management is condescending and quick to blame others, little is their problem. The memory staff caregivers were doing the best that they could do.

Rita K

Assisted Living

Resident/client

June 5, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Activities
3.0
Staff
5.0
Meals & Dining
5.0

Highly recommend Hilliard Senior Living

This facility is very flexible with responding to individual needs. My husband has Alzheimers but I am not yet ready to place him in Memory Care. They allow him to attend the activities in Memory care during the day and then let him come back to the AL side during the rest of the time. The building is very clean; the Aides are kind, caring and polite. The food is absolutely superb!!

Anonymous

Assisted Living

Family/friend

February 27, 2024

3.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
3.0
Care Services
5.0
Staff
4.0
Meals & Dining
5.0

Beautiful facility, great staff...if you don't need a lot of care.

The review is based on the 19 days they were there. When we interview them before moving in they said they were overstaffed...they moved in and everyone said they were overworked and every aid said someone called off and it took them sometimes 30+ minutes to respond to their call buttons. I think their staffing has gotten stronger BUT still understaffed in my opinion...at least for what they quoted in their interview process. The facility was always clean, however when it would snow they threw salt on the sidewalks but those were not always plowed and cleaned off. With the exception of the understaffing and not responding in a reasonable amount of time, many nurses and aids knew their stuff, even the new grad RN knew some, but if she didn't she would find out and actually come back with the answer, never left us hanging. I'm a picky eater and even I liked the food! Knowing their needs I was quite disappointed to find out the true staffing ratio...only ONE nurse on at night for the ENTIRE facility! Most of the time only one aid at night too. That's dangerous in my opinion! Luckily she didn't need much care if any... he was completely careless. Luckily the day he moved in he went on hospice care and we had 2 sets of people caring for him daily, plus family. The residence was very nice, the care they promised and dished out during the walk through/interview process didn't match up. The pay scale for the services needed/rendered did not compute...I did medicine for 25 years...their care didn't even come close to what we paid monthly!!!

Anonymous

Assisted Living

Resident/client

December 21, 2023

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

I love living at beautiful Stone Oak Retirement Community. I am happy, safe and busy My family doesn't have to worry about me. Everyone is very friendly and our many activities are outstanding. I can have my pet with me.

Cathy

Assisted Living

Toured community

September 20, 2023

3.0 out of 5 stars
Verified Review

tour review

Our family had an in person tour with Hilliard Assisted Living and it was actually my stepfathers favorite, however it scared us off with the failing of them getting back to us in a timely manner.

Anonymous

Assisted Living

Toured community

August 22, 2023

3.0 out of 5 stars
Verified Review

tour review

Our family had an in person tour with experience Hilliard Assisted Living and it was just not going to be the place for our loved one. It had 2 floors and we had to provide furniture (I believe).

Richard

Memory Care

Family/friend

July 25, 2023

5.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
4.0
Meals & Dining
3.0

New Management, A New Day

There has been a complete turnover of management in the past month. There is a new management team that is coming on board. I am very hopeful there will be some changes. The housekeeping in the residents rooms needs a lot of attention. The food is fine, but they said the residents would order from a menu. This is not the case in memory care.

Anonymous

Assisted Living

Family/friend

November 21, 2022

3.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
3.0
Care Services
4.0
Activities
4.0
Staff
4.0
Meals & Dining
4.0

Overall good community

They are a nice facility and the best we felt however they had a lot of turnover during the time of us for no contracts etc which was very frustrating and even hard to sign an agreement. We got through. Staff super nice but lower so time to get took a little longer than like...overall it's fine..

anonymous

Memory Care

Family/friend

November 4, 2022

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

A nice place to live

There seems to be some staffing issues like everywhere. Not enough people for the dining room. They told us that the dining room would be open all day but they had to change to 2 hour windows for each meal. The waits are long to order and get service.

PAMELLA

Assisted Living

Family/friend

November 1, 2022

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Friendly Staff

My loved one is really enjoying the food, and they have a new chef. They have lots of things to do for the activities. They have two floors. In the apartments, they have pretty standard sized microwaves and refrigerators, which was a bonus.

Harriet

Memory Care

Toured community

September 14, 2022

5.0 out of 5 stars
Verified Review

tour review

Our family had an in person tour and it was an excellent tour experience, the tour guides we had were all wonderful

anonymous

Assisted Living

Toured community

July 19, 2022

3.0 out of 5 stars
Verified Review

Tour experience

We toured with Hilliard and it is a very nice facility. There were just some cons that we came upon that we knew this was not going to be the right fit. One of them being that they do not take the medicaid waiver after 2 years. They were also still under strict covid protocols so we were only allowed to meet with the gal in her room.

anonymous

Assisted Living

Toured community

May 18, 2022

5.0 out of 5 stars
Verified Review

tour review

Our family had an in person tour with Hilliard Assisted Living and it was a wonderful tour experience.

Hilliard Assisted Living and Memory Care

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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