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Citadel Estates-Hazel Crest

3701 West 183rd Street, Hazel Crest, IL 60429

For more information about senior living options:
(866) 374-4058
3.0
Review score
15 reviews
Add review
3.0
Review score
15 reviews
  • 5 star
    60%
  • 4 star
    20%
  • 3 star
    7%
  • 2 star
    0%
  • 1 star
    13%
See all reviews
9.2
Review score
2712 reviews
78 facilities
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Citadel Estates-Hazel Crest
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Anonymous

Family/friend

5.0 out of 5 stars

They take excellent care of the residents

The staff here is great and they really seem to care about the patients and their families. It is always clean here, and everyone seems to be happy and ready to help. They also take excellent care of the residents.

Read all reviews

Citadel Estates-Hazel Crest

Citadel Estates-Hazel Crest in Hazel Crest, IL is one of senior living communities in the area. To find the right community for your needs and budget, connect with one of A Place For Mom’s local senior living advisors for free, expert advice.

Senior living options offered

  • Memory Care


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Reviews

for Citadel Estates-Hazel Crest

3 out of 10
Review Score15 reviewsWrite a review
Overall Experience
4.0
Cleanliness
4.2
Friendliness
4.1
Care Services
4.0
Staff
4.0
Meals & Dining
1.0
Activities
3.9
Value for Cost
3.9

A Place for Mom has scored Citadel Estates-Hazel Crest with 3 out of 10 using our proprietary review score based on 0 reviews in the last 2 years. Over all time, Citadel Estates-Hazel Crest has 15 reviews with an average "overall experience" of 4 out of 5.

Filters

1-15 of 15 reviews

Last Updated: 10/15/24

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Anonymous

Independent Living

Family/friend

October 15, 2024

3.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
4.0
Value for Cost
4.0
Care Services
5.0
Activities
4.0
Staff
4.0
Meals & Dining
1.0

Secure Facility

It is a secure and safe environment and easily accessible from most areas. They strictly adhere to all medication protocols. They know each of the residents and work with the families to accommodate their needs. The administrative staff is knowledgeable, friendly, competent and accessible. The food, according to residents, is awful. Selection, appearance, taste and combination. It appears overcooked and unappetizing. Some are now asking for peanut butter and jelly in lieu of the meal.

Anonymous

Memory Care

Family/friend

May 2, 2019

0.5 out of 5 stars
Cleanliness
0.5
Friendliness
0.5
Value for Cost
0.5
Care Services
0.5
Activities
0.5

Report!!!!

This building is against all state regulations. This organization allows nursing home residents without the proper care and staff. They do not have a Director of Nursing, NO nurses, few CNAS, and lack of knowledge caregivers. The building’s maintenance is very disappointing for the rate residents pay. The communication amongst administration is poor.

Anonymous

Memory Care

Family/friend

March 6, 2017

0.5 out of 5 stars
Verified Review
Cleanliness
0.5
Friendliness
0.5
Value for Cost
0.5
Care Services
0.5
Activities
0.5

Unprofessional Staff!!

I am not pleased at all with how things had went for my dad while he was in there care. The staff was very unprofessional with how they handled things in all matters and am very upset with this company. I would rate them the lowest score I could possible give them and would not recommend them to anyone. I also do not appreciate that after all the complaints I had put into management I did not receive not one call back.

Anonymous

Memory Care

Family/friend

October 20, 2015

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

They take excellent care of the residents

The staff here is great and they really seem to care about the patients and their families. It is always clean here, and everyone seems to be happy and ready to help. They also take excellent care of the residents.

Anonymous

Memory Care

Family/friend

September 25, 2015

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
3.5
Care Services
3.5
Activities
2.5

The cleanliness was very pleasant

Arden Courts of Hazel Crest was convenient for me and also it was much better than other places I visited before making my decision. The cleanliness and the smell of the facility was pleasant compared to other facilities which was one of the reasons I chose this place the staff was friendly and knowledgeable.

Anonymous

Memory Care

Family/friend

July 15, 2015

4.5 out of 5 stars
Verified Review
Cleanliness
4.5
Friendliness
4.5
Value for Cost
4.5
Care Services
4.5
Activities
4.5

Friendly staff, great individualized care!

Arden Courts of Hazel Crest is a very nice place, overall. The staff here is friendly and professional, and they do a great job taking care of the people who live here. I really appreciate the degree of individualized care that each residents gets, they really try to find what works best for each person as an individual.

Anonymous

Memory Care

Toured community

February 17, 2015

4.0 out of 5 stars
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0

This facility is nice, but does not accept Medicaid. Would need to transfer Mom once assets ran out.

Anonymous

Memory Care

Family/friend

December 29, 2014

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0

good overall

They did a good job of explaining why they were designed the way they were. One area they could improve on though is this: before we found the place my father was able to walk, feed himself, and shower, but once he lost his capacity to do those things it was not working out. They could have been better at explaining what they are good at (dealing with people with dementia) and what they are not good at (giving full-time care).

Anonymous

Memory Care

Industry reviewer

December 12, 2014

4.5 out of 5 stars
Cleanliness
4.5
Friendliness
4.5
Value for Cost
4.5
Care Services
4.5
Activities
4.5

Very Impressed

I would highly recommend Arden Courts in Hazel Crest to others. The community is a very nice, home like environment, and the staff are very friendly and caring. Everyone is trained in Alzheimer's and Dementia care and they really seem to have a passion for what they do. In addition to providing great care, they also are a great source of education and support to the community by offering monthly caregiver support groups, and free educational seminars. They also have a resource library available and will be more than happy to provide you with information and brochures on topics like communication tips, behaviors,and dementia basics just to name a few. I was very impressed with this community and I would recommend them to others.

Anonymous

Memory Care

Family/friend

November 4, 2014

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

I would highly recommend them.

We were only there for two weeks, to transition back to home, but I would highly recommend them. They had very good care, and were really attentive. The staff is friendly. and they had quite a few activities for the residents which was really nice. I never had any complaints about the food at all, it was good too.

DonnaT

Memory Care

Family/friend

June 11, 2014

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

Arden Courts of Hazel Crest

We toured four facilities, but decided on Arden Courts of Hazel Crest. We felt comfortable with the staff and were confident Mom would receive the care that she needs. Mom is enjoying the activities, has gained weight and is taking less anxiety pills. When she gets turned around, there is always someone to help her find her room. We are very happy with Arden Courts of Hazel Crest. Kudos to Eric, Star and Rose for making Mom feel welcome!

Colleen

Memory Care

Family/friend

May 29, 2014

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

Your Loved Will Feel At Home

Wonderful place the day my father moved in the director Eric walked up to my father and said welcome home he made the move in so much easier for us and my father. Anything I have needed wether it was information or postponing moving my father Eric went out of his way to help. The caregivers, activities directors, receptionist , nurse and all the employees are all wonderful and make not only my father feel at home but his family too. So happy I chose Arden Courts of Hazel Crest.

Loved One

Memory Care

Family/friend

April 9, 2014

4.5 out of 5 stars
Verified Review
Cleanliness
4.5
Friendliness
5.0
Value for Cost
4.5
Care Services
4.5
Activities
4.5

So Far, So Good!

Everything seems to be going very well here! During the move-in process, and they were fantastic! They were incredibly welcoming, and people walked by individually and introduced themselves! The Executive Director was very helpful with the move-in, and even came in on a Saturday to help us!

Bill

Memory Care

Family/friend

March 11, 2014

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0

Arden courts

We are very pleased so far. The folks that work at Arden courts could not be friendlier. My mom is getting exceptional care!

Family Member

Memory Care

Family/friend

February 21, 2014

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

I can't think of anything that could be done better.

I can't think of anything that could be done better. They are clean and very friendly. They are quick to respond and the activities are fantastic! I am there all the time and they are wonderful. It is also a great value.

Citadel Estates-Hazel Crest

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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