4055 Suwanee Dam Rd, Suwanee, GA 30024
Anonymous
Child of resident/client
Overall a nice community
My dad loves it there. They do a good job of taking care of him. We have had a few concerns along the way but they have always listened and made corrections to be sure he gets the care he needs and to make us happy. My dad specifically likes the walking club, bingo and arm chair travel.
Read all reviewsHeartis Suwanee
Find full retirements at Heartis Suwanee with options for independent living, assisted living, and memory care. Located in Suwanee, Georgia, this community’s inviting, complex-style campus showcases modern interiors and lies near Suwanee Town Center with lots to enjoy.
This community was designed with your loved one’s safety and well-being in mind. Knowledgeable staff, 24-hour emergency call systems, personalized assistance with activities of daily living (ADLs), and person-centered memory care create an optimal care environment for all residents. Heartis Suwanee also offers maintenance-free apartments with weekly housekeeping and laundry services as well as scheduled transportation.
With an elegant atmosphere and chef-prepared meals, residents can dine in a restaurant-style setting in the comfort of their own home. Entrées are made to order with anytime dining, and grab-and-go items are also available at the community’s on-site bistro and coffee bar.
After a fresh meal, residents have ample ways to spark their interests and do as they please. Unwind with a drink at the bar lounge during happy hour, get creative in the art studio, watch favorite films in the theater, join exercise classes in the fitness center, stroll along landscaped walking paths, or explore your surroundings with assistance from the community’s concierge service.
Heartis Suwanee
Total monthly costs depend on room type, select services, and the level of care needed
Contact a local advisorGet a quote from your local advisor*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
for Heartis Suwanee
A Place for Mom has scored Heartis Suwanee with 8.4 out of 10 using our proprietary review score based on 11 reviews in the last 2 years. Over all time, Heartis Suwanee has 37 reviews with an average "overall experience" of 4 out of 5.
Anonymous
Assisted LivingFamily/friend
September 15, 2025
My dad loves it there. They do a good job of taking care of him. We have had a few concerns along the way but they have always listened and made corrections to be sure he gets the care he needs and to make us happy. My dad specifically likes the walking club, bingo and arm chair travel.
Anonymous
Independent LivingFamily/friend
September 3, 2025
For the first few months after he moved in, communications regarding billing and my father's medications were not optimal. They were not proactive I didn't receive a communication on a price increase which was significant. They contacted me in a panic when he didn't have refills left for one of his meds. My Dad has Alzheimer's and it seems they don't understand the disease and how it can manifest. They contact me with concerns that, to me, they should understand is part of the disease. Most of the staff are not very friendly. Only a couple of the staff has been helpful and openly communicative with me. That being said, the facility is clean and maintained and they generally do a good job of helping my father.
Anonymous
Independent LivingResident/client
May 13, 2025
Lots of staff turnover, food average but improving, activities adequate but improving. Facility is impressive but problems will be apparent once moved in. Staff working to correct. The activities and food seem to be improving.
CherB
Assisted LivingToured community
May 5, 2025
Heartis is a beautiful facility but the management is terrible. We paid a large deposit for my mother-in-law to move into their assisted living, only to find out almost two weeks later that they would not take her due to a recent shortage in caregiver staff in assisted living and concerns that they could not take on another high level of care patient. We were annoyed that it took so long for a decision and that the communication was terrible. The lady I spoke with had only worked there a week. In the end I am glad we did not move my mother-in-law there due to the incompetence that we have experienced. Now we are waiting for them to return her medical paperwork and check and I am being ignored.
Anonymous
Memory CareFamily/friend
April 17, 2025
My mother was not taken care of I. This memory care facility. I would not put my dog in their memory care unit. They need to have more staff to take care of their patients and feed them the proper food instead of the crap that the patients would eat or couldn't eat. Also do things with them besides sitting at the dining table all day long or in the bed.
Anonymous
Independent LivingResident/client
April 10, 2025
What I like the most about Heartis Suwanee is the friends I've made and the activities. Yes, I would recommend this community to other families based on the experience I have had so far.
Anonymous
Independent LivingFamily/friend
April 8, 2025
Excellent quality of care. One parent is in independent living and the other is in memory care. No place is perfect, they all have issues. However, they are both receiving excellent care. Overall, the food is good and offers a good selection of choice. The ownership, administration and staff have changed quite a bit in the past year. Management has all changed. Many of the staff members have changed too. However, they are doing a good job to add staff and replace those who leave or move to other facilities. Management is sometimes slow to respond to emails and there is room for improvement with communications. Clean and does not smell. It’s a place that you will want to consider for independent, assisted living or memory care.
Anonymous
Assisted LivingFamily/friend
March 26, 2025
Apartments are spacious, and meals are well thought out. Cost and apartment layout is what stuck out.
Anonymous
Independent LivingResident/client
March 12, 2025
Ask questions!!! Not all the things the marketing people tell you are actually in practice. Read the contract. Find out which staff person is responsible for what if they don't provide a list. Ask for what you need. Talk to residents before signing on the dotted line. Heartis is a beautiful well maintained community. People are friendly & welcoming but the staff has been hard to find sometimes. The resident handbook needs updating & orientation never happened. I found answers by asking other residents.
John M
Independent LivingToured community
November 25, 2024
I have had a great experience at Heartis. The staff members are always smiling and happy to help with anything we need. The residents seem to have a lot of options to participate in throughout the day; i have seen exercise classes, movie theatre parties, events in the courtyard, a car show, and bus trips. I would definitely recommend
David Wallace family
Assisted LivingFamily/friend
November 11, 2024
All a number 5. However, all of the assisted living facilities are understaffed, so elderly may not be getting best care. Based on the experience, we would recommend Heartis Suwanee to other families.
Melanie P
Memory CareResident/client
October 19, 2024
My mom was in memory care at Heartis Suwanee and the care was below average. In the short time my mom was there, she had bruises and skin tears on her arms and leg, with no explanations of how they happened so we could prevent in future. Her medication was mismanaged and we couldn’t get any follow up on our concerns from staff or directors. I wouldn’t recommend this place for your loved one. We couldn’t trust our mom in their care.
Anonymous
Assisted LivingResident/client
August 16, 2024
Most importantly is the possible rate the rent could go up each year. Those surprises are not good!
John A
Assisted LivingFamily/friend
February 14, 2024
Right now, most likely due to staff changes, their internal communication between employees needs to improve. But, my mother is happy, and is being well taken care of.
Barb B
Independent LivingResident/client
January 9, 2024
They are incredibly good at remembering names and always friendly. They also have answers for ones questions and so willing to take the time to be helpful. I would certainly recommend Heartis Suwanee to others looking.
Melanie
Assisted LivingFamily/friend
November 17, 2023
HEARTIS at Suwanee still looks like a brand new facility! Beautifully designed and spacious apartments. The community common areas are delightfully decorated and warm enjoyable spaces! The chef features fine dining restaurant quality meals that residents and families all enjoy! Friendly and caring staff all around from Executive Leadership, Medical Staff all the way to the care team! Highly recommended and a very happy resident now resides there and calls HEARTIS ... Home!
Anonymous
Independent LivingResident/client
August 30, 2023
I am currently a resident at Heartis Suwanee and everything here has been great for me so far. The cleanliness and friendliness are great. The staff are very helpful and friendly. The value for cost is great. I would highly recommend Heartis Suwanee to family and friends.
Anonymous
Assisted LivingFamily/friend
August 2, 2023
Management has been wonderful. The campus is clean, bright, modern. There are not enough activities for friendship building, the residents don't seem to be very active or friendly. Staff will openly gossip and use names with other residents. We picked this community because of the location and cost.
Anonymous
Memory CareFamily/friend
May 25, 2023
I think that I would rate Heartis memory care management as the worst memory care management that I've experienced. It has some good employees but overall, because of the management team, it isn't a good place for seniors who need memory care at all. The only good thing about Heartis was that compared to [facility name removed], there were less hospitalizations due to UTI's and it was acceptably clean compared to [facility name removed], which smelled like urine about 5 years ago when my loved ones resided there.
Dr. M Golden
Assisted LivingResident/client
May 23, 2023
My decision was based 80% on the smiles and mood of residents. When I moved here, it quickly felt at"Home". Recommend highly because if there is an issue, they own it, and fix as soon as possible.Go visit, at lunch time. Ask a resident. It is Home.
Heartis Suwanee
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.