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Heritage Crossing

251 N Cleveland Massillon Rd, Akron, OH 44333

For pricing & availability:
(866) 374-4058
9.0
Review score
58 reviews
Add review
9.0
Review score
58 reviews
  • 5 star
    55%
  • 4 star
    33%
  • 3 star
    7%
  • 2 star
    5%
  • 1 star
    0%
See all reviews
9.4
Review score
512 reviews
15 facilities
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Heritage Crossing
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Heritage Crossing indoor common area
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Anonymous

Child of resident/client

4.0 out of 5 stars

Review for Heritage Crossing

Homey environment. Plenty of activities and opportunities for socialization. Good variety for meals. Convenient partnerships with PT OT ST rehab and primary care physician. There has been some staff turnover but I suspect that is prevalent within the industry at all communities- our interactions with staff have been friendly. Overall safe environment that provides great care for mom

Read all reviews

Heritage Crossing

Welcome to Heritage Crossing. This community provides assisted living and memory care services to seniors in Akron, Ohio. This spacious, inviting, and updated home accommodates residents in apartment-style residences. Heritage Crossing is located near area shops, restaurants, and medical centers, enabling residents to stay connected to the larger Akron community.

The staff at Heritage Crossing understands the enormous decision to move your loved one into a senior living community. Through compassionate, intentional, and comprehensive care and open communication, Heritage Crossing works hard to keep residents and their loved ones satisfied. Individual residents’ peace of mind is the staff’s main priority.

Community Details

The staff at this community work hard to help ensure all residents’ personal care needs are met. By providing services such as diabetic care, ambulatory care, incontinence care, memory care, and medication management, staff help residents complete their activities of daily living. Community health care specialists also make regular on-site visits to provide ancillary services to residents.

An on-site professional chef thoughtfully prepares and serves three meals to residents in the restaurant-style dining room. Dietary accommodations can also be made as needed. In between meals, residents are encouraged to get involved in the community activities and events that take place...

Senior living options offered

  • Assisted Living
  • Memory Care

Heritage Crossing

Pricing

Total monthly costs depend on room type, select services, and the level of care needed

Base fees by care type

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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Reviews

for Heritage Crossing

9 out of 10
Review Score58 reviewsWrite a review
Overall Experience
4.4
Cleanliness
4.5
Friendliness
4.6
Care Services
4.2
Staff
4.3
Meals & Dining
3.8
Activities
4.3
Value for Cost
4.2

A Place for Mom has scored Heritage Crossing with 9 out of 10 using our proprietary review score based on 20 reviews in the last 2 years. Over all time, Heritage Crossing has 58 reviews with an average "overall experience" of 4.4 out of 5.

Filters

1-20 of 58 reviews

Last Updated: 9/17/25

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Anonymous

Assisted Living

Family/friend

September 17, 2025

4.0 out of 5 stars
Verified Review

Review for Heritage Crossing

Homey environment. Plenty of activities and opportunities for socialization. Good variety for meals. Convenient partnerships with PT OT ST rehab and primary care physician. There has been some staff turnover but I suspect that is prevalent within the industry at all communities- our interactions with staff have been friendly. Overall safe environment that provides great care for mom

Karen W

Assisted Living

Family/friend

June 12, 2025

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Review for Heritage Crossing

A definite 5 for all categories. My dad was only there a little over a month and loved it. I can't say enough how appreciative I am of all the wonderful care and support they gave him and myself.

Anonymous

Memory Care

Family/friend

May 9, 2025

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Activities
5.0
Staff
5.0
Meals & Dining
4.0

Great community

What we like the most about Heritage Crossing is that the staff is very attentive the facility is clean. Yes we would recommend this community to other families based on the experience and have done so

Linda S

Assisted Living

Family/friend

May 5, 2025

2.0 out of 5 stars
Cleanliness
2.0
Friendliness
3.0
Value for Cost
2.0
Care Services
3.0
Activities
4.0
Staff
4.0
Meals & Dining
3.0

Robbing the elderly

I thought things were improving until I just found out they are charging my mom $[removed] for delivery of each meal tray. That’s $[removed] monthly just for her to eat in her room. On top of the already monthly rising fees I find this unacceptable and appears they are money hungry. What next charge people for not going to bingo? Extremely unsatisfactory to our family.

Anonymous

Memory Care

Family/friend

May 2, 2025

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Heritage Crossing

I picked cleanest nicest place nicest nurses &aids even hospice people gave my wife [name removed] the best care &support I so much would recommend Heritage to any one who needed a love to go to.nobody got mad at me for staying with [name removed] late till she passed, thank you so much

Anonymous

Assisted Living

Family/friend

April 30, 2025

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Activities
3.5
Staff
4.0
Meals & Dining
4.0

Overall would recommend

They are happy there. They don't have any complaints but they don't rave about any of the services so I couldn't tell you they find good. As their POA I can tell you that their billing has been off. The drug service they use has billing issues where we don't get invoices and then their collections department calls.

Anonymous

Memory Care

Family/friend

April 29, 2025

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
4.0
Value for Cost
2.0
Care Services
4.0
Activities
5.0
Staff
1.0
Meals & Dining
4.0

Heritage Crossing review

I was very shocked when I received the bill from the pharmacy they use it was outrageous and I was told I would be charged an additional fee if I choose another pharmacy. It's definitely a racket. We are at their mercy, so they take advantage whenever they can.

Anonymous

Assisted Living

Family/friend

April 23, 2025

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
4.0
Activities
5.0
Staff
3.0
Meals & Dining
4.0

Would recommend

The cleanliness and the Activities Director. The Executive Director could be more involved with the residents and generally be a little more accessible.

Anonymous

Assisted Living

Family/friend

April 2, 2025

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
4.0
Value for Cost
4.0
Care Services
5.0
Activities
4.0
Staff
3.0
Meals & Dining
5.0

Review for Heritage Crossing

Overall has been a very good experience. Nursing staff is excellent and has been very consistent over the last year.

Anonymous

Assisted Living

Family/friend

March 5, 2025

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Activities
5.0
Staff
3.0
Meals & Dining
4.0

Meal time could use some improvement

My only negative would be that the dining room service needs to be more efficient. Doesn't seem to be much order to how they wait on people. Numerous times I have ate meals with my friend and we have gone unrecognized and food items that they apparently put in their iPad gets forgotten. The food itself, the fellowship the residents get at meal time is excellent. They seem to be going through several administrative changes I'd like to say for the better but I have not seen yet. Most of the "General" staff is very helpful and will bend over backwards to please.

Jan D

Assisted Living

Family/friend

February 26, 2025

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Staff
5.0

Compassionate and genuine care

The administrative staff was wonderful! Answered all my questions and made my decision to take her there a good decision. They were so concerned for her and her passing in her sleep was devastating to them. I would recommend Heritage Crossing to anyone.

Camesha M

Assisted Living

Industry reviewer

December 31, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

I like working with the staff here everyone comes together with no problems and help other without no problem.

Candy B

Assisted Living

Toured community

December 19, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Staff
5.0

Excellence

Had a wonderful tour with [name removed] the sales and Marketing everyone was so nice even the ED and the maintenance guy everyone was great friendly, polite, caring for residents nice place in appearance and a friendly friendly atmosphere

Phillis W.

Assisted Living

Toured community

December 19, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Staff
5.0

Great tour!

I love this place! I am looking for a place for my grandmother.. Came across this place, and absolutely loved it! Great atmosphere, friendly staff and awesome residents! Come check them out! It's well worth your time..

Kathy B

Assisted Living

Toured community

December 18, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Staff
5.0

Beautiful Facility

My overall impression of this place is that it is a beautiful clean and has a friendly atmosphere. The staff is are highly engaged with the client and lead in leading activities and ensuring everyone is having fun while they participate.

Anonymous

Assisted Living

Family/friend

December 16, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
4.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Overall would recommend

Meals - initially dining options were 5 but there have been some days without chef so this week meal options declined Activities 5 trips to Hartville and to see Christmas lights. Mom likes the weekly movies/church/bingo plus the art activities. Our transition for mom happened so fast and heritage really did a great job getting mom acclimated to her new home

Anonymous

Assisted Living

Family/friend

October 30, 2024

4.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
3.0
Care Services
4.0
Activities
1.0
Staff
4.0
Meals & Dining
3.0

Facility is clean and bright and most of the time staff are very pleasant. We have concerns about laundry, which keeps getting lost and misdirected. I have witnessed no enrichment activities but an told they take a place.

Anonymous

Assisted Living

Industry reviewer

October 30, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

My experience with Heritage Crossing Is

Very clean, friendly staff - Fun place with many activities.

Jill J.

Assisted Living

Family/friend

October 29, 2024

2.0 out of 5 stars
Cleanliness
2.0
Friendliness
1.0
Value for Cost
2.0
Care Services
1.0
Activities
3.0
Staff
1.0
Meals & Dining
1.0

Poor quality everything

My father’s care is almost non existent. Moral of staff is low with many workers being outright rude. Housekeeping says they clean room but I can tell his room is never cleaned as we do all the cleaning. The food is mostly really bad. What is on the menu is not what you get. They eat off paper plates with plastic silverware most of the time. Food is dry and unpalatable. Desserts and soup with every meal rarely come . We are looking at new places for dad as this one barely deserves one star!!

John S

Assisted Living

Family/friend

October 25, 2024

2.0 out of 5 stars
Cleanliness
3.0
Friendliness
2.0
Value for Cost
2.0
Care Services
1.0
Activities
4.0
Staff
2.0
Meals & Dining
1.0

Don’t be fooled !

Although place appears nice all is not nice. Staffs general moral is very low some even rude. The menu they show compared to what you get is almost laughable. The food is often not edible for my dad. Dry, overcooked,undercooked and not what is on menu. Many times missing items and thrown on his table like he isn’t there.The anytime menu is a joke they are rude and don’t even want to prepare a grilled cheese for him let alone the delicacies that appear on menu.Room seldom if ever cleaned or trash emptied. My family must do it ourselves. We are definitely planning on looking elsewhere very soon!

Heritage Crossing

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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