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Spring Hills Middletown

3851 Towne Blvd, Franklin, OH 45005

For pricing & availability:
(866) 374-4058
9.0
Review score
71 reviews
Add review
9.0
Review score
71 reviews
  • 5 star
    61%
  • 4 star
    28%
  • 3 star
    7%
  • 2 star
    4%
  • 1 star
    0%
See all reviews
8.7
Review score
702 reviews
8 facilities
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Spring Hills Middletown
SaveShare
Spring Hills Middletown
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Spring Hills Middletown in google map

Anonymous

Child of resident/client

4.0 out of 5 stars

Review for Spring Hills Middletown

The director of nursing is always very responsive when I've had questions or brought up concerns and addressed any issues quickly and without excuses. The staff is very friendly and know the patients well and there doesn't seem to be a lot of staff turnover. Overall it's a nice environment and very secure.

Read all reviews

Spring Hills Middletown

Whether you’re considering assisted living or memory care, you’ll find a welcoming community at Spring Hills Middletown in Franklin, Ohio. This community has the feel of a country cottage, including a welcoming circle drive, picturesque landscaping, and charming gazebo. Through the community’s Signature Touches program, you’ll have access to a wide variety of activities designed to nourish your mind, body, and spirit.

Family members can easily find out how their loved one spends their day through innovative technology. Find out what activities your senior parent has participated in and view photos from their days. Caregivers can also use this technology to find out what interests each resident personally, in order to help them engage in community offerings. Caregivers can also keep track of each person’s needs, including medication.

Those with dementia or Alzheimer’s benefit from living in a secure area of the community where they can explore the areas that interest them, safely. Here, caregivers use the C.A.R.E. Flowers program to identify each person’s capabilities, histories, and interests and find ways to connect with residents on a personal and thoughtful level.

State Licensing Information

To explore the licensing information and compliance histories of senior living communities in the state of Ohio, visit the

Senior living options offered

  • Assisted Living
  • Memory Care

Spring Hills Middletown

Pricing

Total monthly costs depend on room type, select services, and the level of care needed

Base fees by care type

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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Reviews

for Spring Hills Middletown

9 out of 10
Review Score71 reviewsWrite a review
Overall Experience
4.4
Cleanliness
4.6
Friendliness
4.6
Care Services
4.5
Staff
4.5
Meals & Dining
4.2
Activities
4.6
Value for Cost
4.4

A Place for Mom has scored Spring Hills Middletown with 9 out of 10 using our proprietary review score based on 1 review in the last 2 years. Over all time, Spring Hills Middletown has 71 reviews with an average "overall experience" of 4.4 out of 5.

Filters

1-20 of 71 reviews

Last Updated: 4/9/25

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Anonymous

Memory Care

Family/friend

April 9, 2025

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Activities
3.0
Staff
5.0
Meals & Dining
4.0

Review for Spring Hills Middletown

The director of nursing is always very responsive when I've had questions or brought up concerns and addressed any issues quickly and without excuses. The staff is very friendly and know the patients well and there doesn't seem to be a lot of staff turnover. Overall it's a nice environment and very secure.

Marshall D

Assisted Living

Family/friend

November 24, 2023

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Sprinhills accomplished what I thought was impossible!

When I was looking for a new place for my mother, I visited and spoke with several facilities. My mother hadn't left her room in 1 1/2 YEARS and I felt she deserved more! [name removed] and [name removed] said they would get her to participate in some of their activities, like bingo, cards, music nights or whatever. I literally would have bet the farm that mom wouldn't go. WELL, I thrilled to say I was wrong. Mom goes at least weekly and had a week where she went to 5 activities! The staff here all seem very caring, friendly and professional. Sadly, that's not what I saw at the last place and the cost is much more reasonable. I recommend Springhills to my friends and neighbors. They truly are the CATS MEOW! LOL

Robert P

Assisted Living

Family/friend

November 12, 2023

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

A great place for your loved ones.

From the bright and comforting entryway, to the clean and fresh bathrooms, every inch of Spring Hills Middletown is warm and inviting. Every staff member makes my Grandma feel like she's part of one big family. Nothing makes me happier than knowing she is living in such a caring and wonderful place.

Heather Cisco

Assisted Living

Family/friend

November 11, 2023

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Homey, caring, and fun

The staff and facility at Spring Hills Middletown is absolutely fantastic. You can tell they care about their residents. My grandma loves the events they have. She loves that the food isn't bland. It's fun for all ages, it's a family vibe here.

Teresa

Assisted Living

Family/friend

June 29, 2023

4.0 out of 5 stars
Cleanliness
1.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
1.0
Staff
4.0
Meals & Dining
4.0

Spring Hills Middletown review

I would not recommend this place. They are understaffed. Again what activities, sitting in front t of a t.v. for hours. My father had never fallen; he was there for 6 weeks and fell multiple times. It was a joke. Daycity hospice was the only saving grace [name removed] was the best. If l had to do it over l would not recommend this place. It looks great but it was not clean, not organized, way understaffed. The woman who called for years to encourage us to sign him in, [name removed] never saw or heard from her again.

Rachel M

Assisted Living

Family/friend

May 23, 2023

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

So so happy at Spring Hills Middletown

Honestly, I would give them a five in all categories. We have been nothing but happy with them since my mom has been there. I have been so pleased with the care my mom has received at Spring Hills Middletown. The residents all seem happy and are out and about as opposed to other places where everyone was in their rooms with doors closed. The staff in every single department is wonderful and they truly care about the residents. I would highly recommend Spring Hills to others looking.

Anonymous

Assisted Living

Family/friend

September 9, 2022

3.0 out of 5 stars
Verified Review

If your loved one is mobile and can do things on their own, I would recommend considering this facility. If they need more extensive care or are not mobile, I would not recommend them. The staff is good about communication when you approach them with an issue or concern. The facility is pretty clean. They do have housekeeping and laundry services. However, they just shove everything in the closet and don't hang anything up. Not ideal if your loved one isn't mobile and things like that are hard for them to do for themselves. My biggest concern is that they have forgotten to give my loved one their meals quite a few times.

KIm

Assisted Living

Family/friend

August 22, 2022

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

A Nice Surprise

The staff was wonderful, and always treated my loved one, like they were apart of the family. They made friends. The staff did an excellent job. My loved one enjoyed the food, and they always did their best to accomodate them. They offered a lot of activities. The value for the money, was good for what we paid, compared to other facilities. In addition, A Place for Mom was phenomenal and made things way easier.

anonymous

Assisted Living

Family/friend

April 21, 2022

3.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
4.0
Value for Cost
3.0
Care Services
2.0
Activities
3.0
Staff
4.0
Meals & Dining
2.0

Hesitant to recommend

They are short staffed which has affected the quality of care. The food is atrocious from what I have heard, some of it is still frozen when it is served and they have to wait a long time to get served. I would be hesitant to recommend them. Initially it seemed really great and we thought it was going to meet all of our needs and they could provide the furniture so that was great. The marketing staff was wonderful, but we have been disappointed in the whole experience. I think they have potential, but not at the moment.

anonymous

Assisted Living

Family/friend

March 22, 2022

4.0 out of 5 stars
Verified Review
Cleanliness
4.5
Friendliness
5.0
Value for Cost
3.0
Staff
5.0
Meals & Dining
3.0

A nice community but could use improvement

We really like the atmosphere at Spring Hills and it also gives off a good appearance. However we have had some issues with the care services here and there, we thought she would be more independent but we just have not seen the quality of live improve at all.

anonymous

Assisted Living

Family/friend

March 10, 2022

2.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
1.0
Care Services
1.0
Staff
2.0
Meals & Dining
2.0

Be Cautious

I would say to be careful about the level of care of the person that you are sending to live at this community. They will indicate that they can handle more than they actually can. Within the beginning of being here our loved one had some injuries so I feel like they are suffering from a lack of quantity and quality in the staffing department. The ones that are there are just overworked. My loved one has now moved because he spent more time in the hospital than in the community.

BD

Assisted Living

Family/friend

March 10, 2022

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Our Experience

I would highly recommend them. I tried to get my parents to go there but they didn't want too. They have so many activities like finger painting, movie night, and ice cream social, etc. They keep them moving and busy. The staff is all very attentive. Any questions or problems, they are all there to help solve them. We had to move our loved one and they were very helpful in getting my loved ones belongings moved into her new room which we did not expect, but was very appreciated.

anonymous

Assisted Living

Family/friend

March 8, 2022

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
4.0

A Good Option

They took really good care of my mom in her last days. It's a good option aside from a rest home where they basically take everything you have. I was very pleased with Spring Hills. They had activities, and would take my mom to the rec room to play cards and games and things like that. It was kind of pricey, but a good value. They took good care of her.

Janet

Assisted Living

Family/friend

December 7, 2021

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

It has been an excellent experience

The location of Spring Hills really drew us in, as well as the price it was one of the cheaper communities we had found. We have been extremely happy with everything so far. The facility itself is very very nice, and the staff members are really friendly.

kim

Assisted Living

Toured community

September 8, 2021

5.0 out of 5 stars
Verified Review

our interaction

We spoke to this community about senior care and they were very informative and professional.

anonymous

Assisted Living

Toured community

August 24, 2021

3.0 out of 5 stars
Verified Review

My Tour Experience

Spring Hills Middletown provided a good tour. But their facility is a bit dated, and It just didn't have a real open, homey feel like I was looking for.

Jill A

Assisted Living

Family/friend

March 10, 2021

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

They were very responsive to any requests we had and very accommodating

From what we could see of the community it was very clean, and the care services they provided were good. They did have a lot of activities to offer, our loved one just did not always participate. The value is more reasonable and we would recommend this community to others.

Carol W

Assisted Living

Family/friend

January 28, 2021

3.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
3.0
Value for Cost
2.0
Care Services
1.0
Staff
3.0
Meals & Dining
4.0

my review

I feel we paid too much and did not get enough. The community was short-staffed. I would not recommend this community right now due to staff concerns. The community is a beautiful place and the food is not bad.

Anonymous

Assisted Living

Family/friend

January 27, 2021

3.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
3.0
Value for Cost
2.0
Care Services
2.0

Unsatisfactory

I wouldn't recommend this community to others. The staff here is poorly supervised.

Anonymous

Memory Care

Family/friend

November 14, 2020

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

Review of Spring Hills Middletown

Everyone is great at Spring Hills. They are friendly and they make an extra effort to help. We are glad that we picked Spring Hills.

Spring Hills Middletown

Neighborhoods

See what the neighborhood has to offer and what’s nearby:
Map of the neighborhood around Spring Hills Middletown

Similar communities nearby

The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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