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Sunrise of Unionville

38 Swansea Road, Markham, ON L3R5K2

For more information about senior living options:
(866) 374-4058
2.0
Review score
14 reviews
Add review
2.0
Review score
14 reviews
  • 5 star
    21%
  • 4 star
    36%
  • 3 star
    7%
  • 2 star
    29%
  • 1 star
    7%
See all reviews
9.1
Review score
12762 reviews
235 facilities
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Sunrise of Unionville
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Sunrise of Unionville community exterior
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street view of Sunrise of Unionville

Christine R

Child of resident/client

5.0 out of 5 stars

5 Stars for Sunrise of Unionville

My mother has lived at Sunrise of Unionville since the [date removed]. Our family is very happy with the care our mother has received from the day she arrived. As time has gone on Mom's care needs have increased and Sunrise of Unionville staff have always taken very good care of her. They provide regular communication through email, an app and if there is a concern or something they feel we need to know quickly they will pick up the phone and call. All the staff is friendly, and helpful. The staff makes the effort to know the names of all the residents and greet them by name when they see them. I would highly recommend Sunrise of Unionville.

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Sunrise of Unionville

Sunrise of Unionville in Markham, ON is one of senior living communities in the area. To find the right community for your needs and budget, connect with one of A Place For Mom’s local senior living advisors for free, expert advice.

Senior living options offered

  • Assisted Living
  • Memory Care

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Reviews

for Sunrise of Unionville

2 out of 10
Review Score14 reviewsWrite a review
Overall Experience
3.2
Cleanliness
3.3
Friendliness
3.3
Care Services
3.1
Staff
3.5
Meals & Dining
3.5
Activities
3.2
Value for Cost
3.0

A Place for Mom has scored Sunrise of Unionville with 2 out of 10 using our proprietary review score based on 1 review in the last 2 years. Over all time, Sunrise of Unionville has 14 reviews with an average "overall experience" of 3.2 out of 5.

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1-14 of 14 reviews

Last Updated: 6/23/25

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

David Black

Assisted Living

Resident/client

June 23, 2025

2.0 out of 5 stars
Cleanliness
1.0
Friendliness
2.0
Value for Cost
1.0
Care Services
1.0
Activities
1.0
Staff
2.0
Meals & Dining
2.0

Not as advertised,

This facility may look good at first glance.  But if you look carefully, it’s a bit seedy and the care is questionable. I pressed my alarm button yesterday because I was beginning to lose sight in my one good eye. Someone did come to turn off my alarm, then informed my nurse (?) who proceeded to do nothing. I had to get my own glaucoma eyedrops.  Otherwise they did nothing.   The building is not equipped to get the a/c up to the second floor.  God only knows what it’s like on the third floor. My own room is intolerably hot. The lights in the main floor library are not to be turned down or out. I was told so by the concierge/receptionist several days ago.  When I had to retreat to the first floor due to the heat on the second, I found the lights out.  Go figure. Now I was just told that I cannot stretch out on a couch in a common area.  I was not sleeping there. It was just a more comfortable posture for my aching neck (arthritis between C3 and C4). There was no one there to see me

Christine R

Assisted Living

Family/friend

July 8, 2021

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

5 Stars for Sunrise of Unionville

My mother has lived at Sunrise of Unionville since the [date removed]. Our family is very happy with the care our mother has received from the day she arrived. As time has gone on Mom's care needs have increased and Sunrise of Unionville staff have always taken very good care of her. They provide regular communication through email, an app and if there is a concern or something they feel we need to know quickly they will pick up the phone and call. All the staff is friendly, and helpful. The staff makes the effort to know the names of all the residents and greet them by name when they see them. I would highly recommend Sunrise of Unionville.

Elizabeth Gail

Memory Care

Family/friend

November 19, 2018

4.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Activities
5.0

Beautiful facility needs one small improvement.

My sister-in-law, for whom I have POA for personal care, needed assisted living services earlier this year. There was no such accommodation in Durham Region where she lived previously. Clearly, more of this level of care is needed for those who are not completely independent and yet not needing the services of a long term care facility. Sadly, the cost of care at Sunrise is prohibitive for many. I, myself, could not afford to live there. We recently held a family gathering in the Activity Room on the 2nd floor and the staff were very welcoming, gracious and accommodating in giving us the use of the room, providing and setting up tables and chairs, providing linens etc.. My sister-in-law has only one complaint - the quality of food served in the dining room is "uneven" at best. When visiting her, we ourselves have also experienced inconsistency in the quality of meals provided. Considering the cost of living there, this is disappointing. Otherwise, she is happy at Sunrise and is quite bonded with one particular caregiver. Sunrise provides good but high cost assisted living services for those who can afford it. We need more of this level of care at more affordable prices.

Bruce Sutherland

Memory Care

Family/friend

November 14, 2018

4.0 out of 5 stars
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0

They took good care of my Mother until her passing

Anonymous

Memory Care

Family/friend

November 14, 2018

1.5 out of 5 stars
Cleanliness
1.5
Friendliness
0.5
Value for Cost
0.5
Care Services
0.5
Activities
1.5

Overvalued for the level of care

The care and service at Sunrise of Unionville was disappointing. They were understaffed, the workers were very unhappy and it showed. Communication was very poor. If the emergency cord was pulled, no one came. The food and activities were okay. The maintenance was poor. The cost should have been 50% less than what was being charged. We paid expecting excellent care at a higher level of experience. The level of care did not warrant the cost. They definitely need better organization.

RJ Dempster

Memory Care

Family/friend

December 11, 2017

0.5 out of 5 stars
Cleanliness
0.5
Friendliness
0.5
Value for Cost
0.5
Care Services
0.5
Activities
0.5

I Do Not Recommend

While it is a very beautiful, and clean Retirement Home, and staff were friendly, it is understaffed. Same employees that bath/dress, and help seniors, also prepare for meals leaving them short handed at meal times. My father had more than 3 falls in a matter of weeks. We were told that he was sore as he pulled a muscle, and had been examined by the nurse. After several days of dads pain increasing we took him to hospital via private ambulance. The pulled muscle we were told he had turned out to be cracked ribs, and torn rotor cuff at the shoulder. Dad was being moved around, and pulled on the side of his injury for several days... DO NOT RECOMMEND for seniors that cannot take care of their own needs. Dad in a better place now that has the staff to meet his needs. He has had no falls or injury since leaving Sunrise.

Anonymous

Memory Care

Toured community

September 6, 2017

2.0 out of 5 stars
Cleanliness
2.0
Friendliness
2.0
Value for Cost
2.0

Small intimate community. Staff is very attentive and well engaged with residents. Good level of care and good exercise class. Community too small for my parents and insufficient ethnic mix. Food was average.

Anonymous

Memory Care

Toured community

July 13, 2017

3.5 out of 5 stars
Verified Review
Cleanliness
4.5
Friendliness
4.5
Value for Cost
3.0

Sunrise of Unionville

I am quite pleased with Sunrise although they keep asking me to get other things for Dad. First it was a toilet seat riser, then a new bed and now bibs for eating. He is quite comfortable there and now that he will be getting physiotherapy I think he will progress quite rapidly into walking again. To start with they were having him participate in singing and music, which are not his thing, but have adapted his program more to his interests.

- Family Member

Memory Care

Family/friend

July 6, 2017

2.0 out of 5 stars
Verified Review
Cleanliness
2.0
Friendliness
2.0
Value for Cost
2.0
Care Services
2.0
Activities
2.0

I would not recommend it

Our stay was short, and I got the feeling that this would not have worked out or been a good experience. It's a beautiful place, and most of the people are friendly, but within 3 weeks we were already having communication issues, especially with medications. The director is a very nice lady but I personally think she's too young and inexperienced. I have heard a couple of other people pulling their loved one out. It's expensive, there were belongings and tables missing. All in all I do not recommend them.

Family Member

Memory Care

Family/friend

June 9, 2017

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

A Very Good Place

He's very, very happy. He is doing wonderful. I love the facility I really do. I'm happy. It's very clean, and I never get complaints about the food, or anything like that. It really is very nice.

B Elaine Saksons

Memory Care

Family/friend

November 11, 2016

3.5 out of 5 stars
Cleanliness
3.5
Friendliness
3.5
Value for Cost
3.5
Care Services
3.5
Activities
3.5

Warm, caring supportive.

Found ourselves in the situation of having to place both parents in care. Sunrise offered to take them both and keep them together. The staff is very caring and go out of their way to accommodate their residents. They are very approachable and easy to reach. My parents are not adjusting well in spite of all that Sunrise has done to make it easier for them. Unfortunately, they are not in a position to return to their home. Sunrise staff are supportive to the family and understand the extreme stress we are all under.

Anonymous

Memory Care

Toured community

May 11, 2016

3.0 out of 5 stars
Cleanliness
3.0
Friendliness
3.0
Value for Cost
3.0

Good food, nice staff but very expensive

Anonymous

Memory Care

Family/friend

August 18, 2015

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.5
Care Services
5.0
Activities
4.5

My mom is happy there

The food would get about a four. Sometimes I notice that the the light bulbs burn out in the rooms, and it takes a little while to get noticed. LED bulbs might be a good fix for that, and they are a money saver too. We liked the environment when we first went in. It was welcoming and warm, and I liked the location as well. My mom is happy there, which is the most important part.

Anonymous

Memory Care

Toured community

September 4, 2014

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0

Review of Sunrise of Unionville Alzheimer's / Memory Care in Markham, ON

Great place. Expensive. But on my list.

Sunrise of Unionville

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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