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The Arbors at Westfield

40 Court Street, Westfield, MA 01085

For pricing & availability:
(866) 374-4058
9.3
Review score
16 reviews
Add review
9.3
Review score
16 reviews
  • 5 star
    74%
  • 4 star
    13%
  • 3 star
    13%
  • 2 star
    0%
  • 1 star
    0%
See all reviews
8.1
Review score
134 reviews
9 facilities
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The Arbors at Westfield
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The Arbors at Westfield indoor common area
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Anonymous

Child of resident/client

4.0 out of 5 stars

Kind & communicative

The heating system is either on or off. Once the building g switches to heat, AC cannot be used. I find The Arbors very hot when I visit my mother. Wearing sleeveless in the winter is a must.

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The Arbors at Westfield

Transitions can be a difficult time for seniors as well as their families, especially while also adjusting to memory loss. At The Arbors at Westfield, we provide residents with exceptional assisted living and memory care services and give families peace of mind. As a family-owned business, we understand how trying these times can be. Let us ease the burdens and enhance your quality of life by welcoming you into The Arbors at Westfield family here in Westfield, Massachusetts.

Residents are encouraged to continue living their own unique lifestyle, while knowing that highly trained staff members are nearby to provide assistance when necessary. Spend chill fall mornings curled up by our central fireplace with your favorite book from our on-site library. During the spring and summer months, residents can enjoy the sunshine and fresh air while sitting in our outdoor courtyard. With so many amenities to explore and services to enjoy, we’re confident that you’ll feel right at home.

Community Amenities and Services

Sometimes it’s difficult to know what level of care best fits your needs, as everyone ages differently. Prior to move-in, we’ll provide a complimentary initial assessment where we meet with you and your loved ones to determine what services you’ll benefit...

Senior living options offered

  • Assisted Living
  • Memory Care

The Arbors at Westfield

Pricing

Total monthly costs depend on room type, select services, and the level of care needed

Base fees by care type

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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Reviews

for The Arbors at Westfield

9.3 out of 10
Review Score16 reviewsWrite a review
Overall Experience
4.6
Cleanliness
4.9
Friendliness
4.9
Care Services
4.8
Staff
4.8
Meals & Dining
4.5
Activities
4.8
Value for Cost
4.8

A Place for Mom has scored The Arbors at Westfield with 9.3 out of 10 using our proprietary review score based on 2 reviews in the last 2 years. Over all time, The Arbors at Westfield has 16 reviews with an average "overall experience" of 4.6 out of 5.

Filters

1-16 of 16 reviews

Last Updated: 11/7/24

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Anonymous

Assisted Living

Family/friend

November 7, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
4.0
Value for Cost
4.0
Staff
4.0
Meals & Dining
3.0

Kind & communicative

The heating system is either on or off. Once the building g switches to heat, AC cannot be used. I find The Arbors very hot when I visit my mother. Wearing sleeveless in the winter is a must.

DC

Assisted Living

Family/friend

November 5, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
4.0
Staff
5.0
Meals & Dining
5.0

Review for The Arbors at Westfield

Highly recommend. We felt at home, which is why we picked them.

Anonymous

Assisted Living

Family/friend

May 17, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Above and Beyond Staff

I rate them all 5's. Right from the help I received from your organization through ever aspect at the Arbor's. I think the Arbor's is a fantastic facility and the staff was outstanding going above and beyond to help my Mom adjust to the move and to help her during her stay. Everyone I encountered from the Management to the Kitchen Staff and especially the Nurses and Aids consistently demonstrated that they really cared about the residents

Donna

Memory Care

Family/friend

April 19, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Better than we could have hoped for!

The staff are incredible. They understand dementia and approach each resident individually and highlights their strengths and interests. My aunt is happy, comfortable and among friends.

Anonymous

Assisted Living

Family/friend

December 20, 2023

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Staff
5.0
Meals & Dining
3.0

Arbors first choice?

my mom hasn't engaged in much since activities are not her thing. our loved one does complain about the meals. However, the tour was very helpful & in depth. The apartment is lovely although very hot ; no AC in the winter. Little noise, nicely decorated, friendly & helpful staff.

Ellen

Assisted Living

Family/friend

December 4, 2023

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

The ONLY choice!

They are amazing!!! The staff...even those I don't know are so welcoming and sweet. I'm there every day, so most know me, but those who don't act they know me for years. The hug and comfort mom all the time, they welcome me, our dog, my children and offer us dinner and snacks to eat with mom. The place is beautiful and clean, calm and full of activities . I would recommend them to ANYONE! When I am in need, I will be moving here. they make it feel like it's MY home! My 9 year old loves being there!

Anonymous

Assisted Living

Family/friend

October 5, 2023

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Care Services
4.0
Activities
4.0
Staff
4.0

Probably recommend

My loved one is currently a resident at The Arbors at Westfield and everything at this facility has been mostly good for her so far. Most of the staff are very friendly and helpful. It takes maintenance a very long time to accomplish things. Also, my loved one's apartment building seems to have an issue with cooling down. The building is very hot. The move in process was okay. Communication with the family is okay. I would probably recommend The Arbors at Westfield to others, but we will see.

Donna A

Memory Care

Family/friend

April 26, 2023

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

A wonderful and welcoming facility!

The staff here are very caring and welcoming. Each resident is treated like family. It's a very positive place. My aunt never talks about wanting to leave we as the family are encouraged to visit whenever we want. It is a smaller atmosphere and fits her needs better. The rooms are very big and they are private. She has a large kitchenette and living room. Her bed room is also very large and the bathroom has a walk-in shower and is very roomy. There are 2 closets for storage.

anonymous

Assisted Living

Toured community

March 9, 2023

3.0 out of 5 stars
Verified Review

Tour experience

The Arbors felt like an old-time hotel but with people in wheelchairs nodding off in the lobby. The units were nice but the long walk on carpeted flooring (not great for wheelchairs) and the stiff nature of door intros to residents added to the typical "old people" feel of the place. The one thing I pointed out that I liked (a pretty upstairs open porch) was not, I was told, recommended to residents. I guess they thought it would isolate them? I have to say the difference in sales folks between [facility name removed] and the Arbors was immense. At the Arbors, every other sentence was "we don't provide that." The opposite was true at [facility name removed] - much of the difference might have been the person touring me, but the difference in attitude couldn't have been greater.

Michele Z

Assisted Living

Family/friend

April 27, 2022

3.0 out of 5 stars
Verified Review

My loved one used to live in this community. This is a good community, smaller and much less going on. I feel like they lacked staff and I felt like I could provide more care sometimes compared to what they provided.

Susanna

Assisted Living

Family/friend

March 9, 2022

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Next best place to 'home'!

We moved our mother to the Arbors in Westfield approximately 4 years ago. She was able to 'try' out the facility by renting a furnished unit for a short period of time while she was waiting for an apartment to become available. She was in the temp apartment for about 3 months and then moved to a permanent unit. The apartments are spacious with a full separate bedroom, large bath and combination living/kitchen area. All the staff are attentive and caring and treat the residents like family. They even had Mom's favorite ice cream in her new apartment for move-in day! The activities are great, food yummy and common areas lovely. Our family has peace-of-mind knowing she's in good hands!

Anonymous

Memory Care

Toured community

October 29, 2020

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0

The tour and the people were very Nice. I like their philosophy on keeping both staff and residence safe. Another good option, just need the financials. Update: Did an in person tour. The place was clean, people friendly, easy access to everything and lots of safety measures in place. I would move there but unfortunately my parents decided they were not ready to move from their home, even though I think it would be in their best interest.

Anonymous

Memory Care

Toured community

October 12, 2020

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0

The tour and the people were very Nice. I like their philosophy on keeping both staff and residence safe. Another good option, just need the financials.

Anonymous

Memory Care

Toured community

July 17, 2020

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0

I did a virtual tour of this facility [name removed] the provider I spoke with was very informative, answered every question and made me feel very comfortable. The place is beautiful and the staff seemed to always be smiling and [name removed] was very knowledgeable with all information I needed.

Anonymous

Memory Care

Toured community

May 31, 2019

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0

Warm atmosphere with professional, caring and friendly staff. The residence was well kept, full of light with fun decor. Activity director seems to have a full calendar of diversified things to do. The only thing I would share is to ask about their assessment fee up front. We went to four facilities other than The Arbors and none had an assessment fee at all.

Anonymous

Memory Care

Family/friend

January 9, 2018

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

Love it

I love the Arbors at Westfield- the staff is amazing, the surroundings are lovely, and the food is better than most facilities. Every staff person I have come in contact with seems to sincerely love their work and care for the welfare of their residents. It is so much better than where my aunt and uncle had been, I am very grateful I was able to get them in there.

The Arbors at Westfield

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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