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The Harmony Collection at Roanoke - Memory Care

4414 Pheasant Ridge Rd, Roanoke, VA 24014

For pricing & availability:
(866) 374-4058
8.4
Review score
26 reviews
Add review
8.4
Review score
26 reviews
  • 5 star
    27%
  • 4 star
    30%
  • 3 star
    4%
  • 2 star
    12%
  • 1 star
    27%
See all reviews
8.5
Review score
1818 reviews
46 facilities
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The Harmony Collection at Roanoke - Memory Care
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The Harmony Collection at Roanoke - Memory Care community exterior
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Anonymous

Child of resident/client

4.0 out of 5 stars

safe welcoming environment

Harmony was a blessing for my Mom. They provided a welcoming and active community where she could have some independence while keeping her safe.

Read all reviews

The Harmony Collection at Roanoke - Memory Care

The Harmony Collection at Roanoke Memory Care has put great thought into designing a residence that feels like home, combining signature programs, quality services, and a full calendar of life enrichment activities. This peerless team of caregivers take the time to learn everything they can about each resident and their families to create individualized care plans and ensure every day is balanced and fulfilling. With the freedom and encouragement to move and socially interact all within a secure, inviting environment, residents and their families can rest assured they’re cared for day in and day out.

Community Amenities and Services

The Harmony Collection at Roanoke combines personalized care with all the warmth and comfort of home. On-site, attentive staff are available day in and day out, providing impeccable services and amenities such as transportation, personal laundry service, routine housekeeping and linen services, and help with grocery shopping. Medical services include convenient, on-site healthcare, various types of therapy through Genesis Rehab, and specialized care for those with diabetic, incontinence, and ambulatory needs.

They offer unbeatable service and mouth-watering menu items in their restaurant-style dining area, where a professional chef prepares fresh, nutritious meals every day. Plus, they offer delicious vegetarian alternatives. With a unique town...

Senior living options offered

  • Memory Care

The Harmony Collection at Roanoke - Memory Care

Pricing

Total monthly costs depend on room type, select services, and the level of care needed

Base fees by care type

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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Reviews

for The Harmony Collection at Roanoke - Memory Care

8.4 out of 10
Review Score26 reviewsWrite a review
Overall Experience
3.2
Cleanliness
3.2
Friendliness
3.6
Care Services
3.0
Staff
3.3
Meals & Dining
2.9
Activities
3.1
Value for Cost
2.9

A Place for Mom has scored The Harmony Collection at Roanoke - Memory Care with 8.4 out of 10 using our proprietary review score based on 10 reviews in the last 2 years. Over all time, The Harmony Collection at Roanoke - Memory Care has 26 reviews with an average "overall experience" of 3.2 out of 5.

Filters

1-20 of 26 reviews

Last Updated: 10/9/25

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Anonymous

Memory Care

Family/friend

October 9, 2025

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
3.0

safe welcoming environment

Harmony was a blessing for my Mom. They provided a welcoming and active community where she could have some independence while keeping her safe.

Anonymous

Memory Care

Family/friend

September 2, 2025

2.0 out of 5 stars
Verified Review

'Disappointed and don't recommend.'

Food was horrible, dining room was always dirty, staff was mostly lazy and sullen except the receptionists, who were always pleasant and friendly. [name removed], the maintenance man, was the star of the operation and the best PR promoter in the company, and cared the most. Can't blame the bad ones too much as it is terrible, nasty work.

Jennifer

Memory Care

Family/friend

September 2, 2025

4.0 out of 5 stars
Verified Review

Overall nice community

Staff are consistently kind and gentle with residents, even when some are repetitive with questions or undesired behavior. I visit 4-5 times a week and I have never heard a raised voice from staff. I have eaten with my mom a couple of times food was good. The staff work hard to keep patients as independent as they can be with meals. This can be upsetting to family when independence can get messy. The area where Harmony has not been consistent is cleanliness of the facility. Seems to go in cycles, I believe this is a challenge in most long term care facilities.

AL

Memory Care

Family/friend

August 21, 2025

3.0 out of 5 stars
Verified Review

Review for The Harmony Collection at Roanoke - Memory Care

Clean and friendly staff. I would recommend to others. We have had some small issues but nothing major everybody's always nice to us and mom

Anonymous

Memory Care

Family/friend

June 26, 2025

4.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
5.0
Value for Cost
5.0
Care Services
4.0
Activities
4.0
Staff
4.0
Meals & Dining
4.0

Kind and caring staff

The people that take care of the residents are always nice and friendly to my wife and me when we visit, and others that have visited my parent there agree. My parents are residents there and also say that everyone is very nice and kind. I believe they are short staffed in the cleanliness area. Hiring more people to clean would help. I'm not really sure what kind of cleaning they do, but cleaning the bathrooms and sweeping and mopping the floors should be the minimum.

Tyler

Memory Care

Family/friend

June 3, 2025

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Finding sunshine in the storm

The most patient, caring, loving community you'll find. Top tier, never worry about him there. Literally looked at 30 places in person, in VA and North Carolina.

Anonymous

Memory Care

Family/friend

May 7, 2025

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
4.0
Meals & Dining
4.0

Great management

My dad was there for just a few months. His dementia was quite advanced. They were very good at handling his aggressive demeanor. They were on top of changing his medications when needed.

Vicky B

Memory Care

Family/friend

April 3, 2025

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Grateful for Harmony

We love Harmony. My husband is doing better there than he has in a very long time The staff is extremely sensitive to my husband's needs. They are caring, compassionate and kind. This is the 4th Memory Care facility he's lived in and they are the 1st facility that truly employ Dementia Caregiver Specialists. The other facilities didn't come close. The facility itself is very clean and bright with a welcoming atmosphere to both residents and visitors.

Pamela Foster

Memory Care

Family/friend

March 5, 2025

5.0 out of 5 stars
Cleanliness
4.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
4.0

Review

Me and my siblings are very pleased with the care he is getting there [names removed] are WONDERFUL!! When I originally toured Harmony, I was impressed, and, at this moment, neither I nor my family have been disappointed! Totally recommended!

Anonymous

Memory Care

Family/friend

February 27, 2025

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Activities
5.0
Staff
4.0
Meals & Dining
4.0

Would overall recommend

Transport is available for any resident needing it for appointments. Room sizes are good. We easily fit a twin bed, night stand, chest of drawers, TV and TV stand, and a round oak kitchen table with 4 chairs in the room. My brother would know more about the activities.

Stephanie Earhart

Memory Care

Family/friend

September 15, 2024

1.0 out of 5 stars
Cleanliness
2.0
Friendliness
1.0
Value for Cost
1.0
Care Services
1.0
Activities
1.0
Staff
1.0
Meals & Dining
1.0

Your loved one deserves better

Memory care is NOT RECOMMENDED in any circumstance. They are abysmal with staffing, care, food, everything. They do not communicate well with the family. Staff turnover is frequent and constant. They do not dress your loved one appropriately even if you are specific and bring it to their attention multiple times. Put to bed in the same clothes worn all day and possibly the day before. They do not help with bathing or even suggest brushing teeth or washing hands. They never engage with residents in any way or even let them use nice enclosed outdoor space just that tiny courtyard. The most they will do is shove food in their mouth and then park them in the movie theater or let them wander in and out of everyone's rooms. Safety is a major concern as well. If you stay and front desk person has left for the night, you might also get locked in because you can't find anyone to let you leave. Do right by your loved one and keep looking. This is not a good place, no matter how often you visit.

Anonymous

Memory Care

Family/friend

April 17, 2024

1.0 out of 5 stars
Cleanliness
1.0
Friendliness
2.0
Value for Cost
1.0
Care Services
1.0
Activities
1.0
Staff
2.0
Meals & Dining
2.0

Dangerously understaffed/ ED is never there

DO NOT SEND YOUR LOVED ONE HERE!! Corporate fired most of the managers -GOOD MANAGERS and now they make the buildings share them per staff. The ED is never in the building and I am told constantly she’s “next door” . When you reach out to her she’s very rude and condescending. She seems very disinterested in what’s going on in the community. The staff is running the building and they say so themselves because they have no leader. The medications are never on time and they are constantly running out. Doctor’s appointments are missed on a regular basis. Activities has been bad for a while and is worse now. When we call we never receive a return call back. Administrator is the worst about that and then nursing. We visit and she’s never there, so we have to talk with the nurse who seems to be doing her best, but not equipped to run a whole community with no help. Some days the odor is so bad that I have to hold my breath going down the hall. I am looking for another dementia unit ASAP.

RC

Memory Care

Family/friend

April 8, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Activities
5.0
Staff
4.0
Meals & Dining
5.0

Review for The Harmony Collection at Roanoke - Memory Care

I would recommend them. I have no major issues. You can tell that the staff cares.

Anonymous

Memory Care

Family/friend

November 21, 2023

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
4.0
Care Services
3.0
Activities
4.0
Staff
3.0
Meals & Dining
5.0

Definitely worth a look

My loved one was previously a resident at The Harmony Collection at Roanoke Memory Care and overall her experience at this facility was good. The food and the friendliness were great. The cleanliness, activities and value for cost were good. The care services were okay, laundry/housekeeping was a big issue during my loved one's hospital stay. It was almost as if she didn't exist because they didn't do any housekeeping or laundry while she was gone. The clothes had obviously been piling up even before she went to the hospital. Also, there were times when it seemed like they were short staffed, which is not good in a Memory Care facility.

Dick P

Memory Care

Family/friend

October 19, 2023

1.0 out of 5 stars

Buyer beware!

Any positive reviews are combined with the assisted and independent living facilities. Memory care is VASTLY different. While the building is on campus in a prestigious location, so not be fooled, please. Do your homework. If your loved one has absolutely any cognition at all, don’t even consider. We were told many patients with early stage dementia. Plenty of socialization and activities. Reality is they are woefully understaffed on every level with no activities or socialization. Someone takes them on a ride around the block and that is an activity. They can’t even do laundry or administer meds properly. Staff just let patients lie in filth. They are all one step before hospice unable to even communicate. Worse is they allow severe patients to wander in and out of rooms all day unattended to get in beds with your loved ones and defecate on furnitures. The air shouldn’t be breathed it is so bad and filthy. Worse is administration is cruel and absolutely feckless. Say no

TH

Memory Care

Family/friend

September 22, 2023

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
4.0
Value for Cost
3.0
Care Services
3.0
Activities
3.0
Staff
3.0
Meals & Dining
2.0

Review for The Harmony Collection at Roanoke - Memory Care

It's very clean and I feel that my family is safe and taken care of. It's clean with more staff and close to family.

Anonymous

Memory Care

Toured community

August 4, 2023

5.0 out of 5 stars
Verified Review

Tour experience

We had a great tour experience with The Harmony Collection at Roanoke! It just came down to another facility that we though fit our loved ones needs better.

Anonymous

Memory Care

Family/friend

July 28, 2023

1.0 out of 5 stars
Verified Review
Cleanliness
1.0
Friendliness
1.0
Value for Cost
1.0
Care Services
1.0
Activities
1.0
Staff
4.0
Meals & Dining
1.0

A nightmare

That place is a nightmare. I would come into my husbands room and there were puddles of urine on the floor. He was never showered unless I did it. He was sent to the hospital and I was not notified. They debited my account for his rent after he passed away and I had to fight to get it back. I have nothing nice to say.!

E S

Memory Care

Family/friend

November 17, 2022

1.0 out of 5 stars
Cleanliness
1.0
Friendliness
1.0
Value for Cost
1.0
Care Services
1.0
Activities
1.0
Staff
1.0
Meals & Dining
1.0

Nightmare

Basic care is not being done for any of these residents. Very few engaging activities are being done throughout the day. There is no communication with the building and nursing director. Staff is rude and need proper training. Laundry is rarely done and items are always missing. If you put your loved one here prepare to watch them turn into a zombie.

Anonymous

Memory Care

Family/friend

October 10, 2022

0.5 out of 5 stars
Verified Review
Cleanliness
0.5
Friendliness
0.5
Value for Cost
0.5
Care Services
0.5
Activities
0.5
Staff
0.5
Meals & Dining
0.5

Not recommended

Harmony was horrible. Two days before my friend died there, I found him in a wet diaper and a shirt, with one sock on and one sock off. Nothing on his legs. He was laying on a mattress with no sheet, pillows had no pillow cases, and he was yelling for help. I took pictures and sent them to [name removed]. I never heard from them. He was supposed to have hospice. No one was in the room with him. I walked away crying. Sad. He was fine the week before. I don't know what happened. I would never send anyone to this place.

The Harmony Collection at Roanoke - Memory Care

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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