About Assisted LivingAssisted living facilities offer housing and care for active seniors who may need support with activities of daily living, like bathing, dressing, and medication management.Complete guide to assisted livingBest of 2026 Assisted Living Winners
About Memory CareMemory care facilities provide housing, care, and therapies for seniors who have Alzheimer’s disease or other forms of dementia in an environment designed to reduce confusion and prevent wandering. Complete guide to memory careBest of 2026 Memory Care Winners
About Independent LivingIndependent living facilities offer convenient, hassle-free living in a social environment for seniors who are active, healthy, and able to live on their own.Complete guide to independent livingBest of 2026 Independent Living Winners
About Senior LivingSenior living is a term used to describe various housing and care options for older adults from maintenance-free, 55+ facilities for active seniors, to secure, fully staffed facilities for seniors with Alzheimer's or dementia. Complete guide to senior livingFind senior living facilities near you
About Nursing HomesNursing homes provide short-and long-term care for seniors who have physical or mental health conditions that require 24-hour nursing and personal care.Complete guide to Nursing Homes
About Senior ApartmentsSenior apartments offer accessible living for seniors who are generally active, healthy, and able to live on their own.Complete guide to Senior Apartments
About Care HomesResidential care homes are shared neighborhood homes for seniors who need a live-in caregiver to assist with activities of daily living, like dressing and bathing.Complete guide to care homes
Veteran ResourcesVA benefits for long-term care, such as Aid and Attendance benefits, can help eligible veterans and their surviving spouses pay for senior care.Guide to VA benefits for long-term care
Senior Living Awards
Add Review
(866) 388-7494
Talk to a local advisor for FREE
VERIFIED PARTNER

The Palazzo

6250 North 19th Avenue, Phoenix, AZ 85015

For pricing & availability:
(866) 374-4058
9.0
Review score
121 reviews
Add review
9.0
Review score
121 reviews
  • 5 star
    39%
  • 4 star
    44%
  • 3 star
    8%
  • 2 star
    6%
  • 1 star
    3%
See all reviews
8.5
Review score
1046 reviews
30 facilities
SaveShare
The Palazzo
SaveShare
The Palazzo
20 photos6 floor plans
The Palazzo in google map
Take a virtual tour of The Palazzo in Phoenix, AZ

Anonymous

Sibling of resident/client

5.0 out of 5 stars

The Palazzo

The Palazzo is a wonderful place - they are going through ownership changes so there a definite growing pains for some of the residents. Yes, we would recommend this community to other families based on the experience we have had so far.

Read all reviews

The Palazzo

The Palazzo is a full Continuing Care Community offering Independent Living, Assisted Living, Memory Care and Skilled Nursing. At The Palazzo, we are able to cater to your needs whether you are looking for independence in an environment with social activities, wonderful meals, housekeeping and care as needed; Assisted Living for those requiring 24/7 care and a personalized care plan; Memory Care for your loved ones who will thrive more in an environment specializing in care and activities for those with Alzheimer’s/Dementia; Skilled Nursing for those being discharged from a hospital stay and still in need of rehab or more long term care.

Come by The Palazzo to see our beautifully renovated apartments, Café, extensive activities programs designed with you in mind and don’t miss out on Main Street which offers a fun and convenient place for residents to meet for cards, bridge, socializing and more. We also have a swimming pool as a place to relax or partake in water aerobics. Our licensed Assisted Living and skilled nursing are designed to offer residents the continuum of care requested by so many.

The Palazzo is a community unto itself. We strive to offer you all of the freedom and independence you wish...

Senior living options offered

  • Assisted Living
  • Memory Care
  • Independent Living

The Palazzo

Pricing

Total monthly costs depend on room type, select services, and the level of care needed

Base fees by care type

  • Request pricing
    Contact a local advisor
  • Unlocked
    Get a quote from your local advisor

*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Reviews

for The Palazzo

9 out of 10
Review Score121 reviewsWrite a review
Overall Experience
4.0
Cleanliness
4.1
Friendliness
4.3
Care Services
4.0
Staff
4.3
Meals & Dining
3.4
Activities
4.2
Value for Cost
4.0

A Place for Mom has scored The Palazzo with 9 out of 10 using our proprietary review score based on 3 reviews in the last 2 years. Over all time, The Palazzo has 121 reviews with an average "overall experience" of 4 out of 5.

Filters

1-20 of 121 reviews

Last Updated: 7/14/25

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Marie M

Assisted Living

Family/friend

July 14, 2025

3.0 out of 5 stars
Cleanliness
4.0
Friendliness
4.0
Care Services
4.0
Activities
5.0
Staff
4.0
Meals & Dining
1.0

Good P.T. but Terrible Food

My husband stayed here in 2023 while getting his strength back following a hospital stay. I'd give The Pallazo good grades in physical therapy. Unlike some other nursing homes, The Pallazo has an indoor walkway where patients can get in their steps. An indoor walkway is very important if a patient is confined during the Phoenix summertime. High grades also go to the discharge nurse, who spent a great deal of time going over discharge instructions. Unfortunately, l have to give a failing grade to the chef and the kitchen staff. The food was terrible! Polish sausage was served almost every day. The meals looked extremely unappetizing. My husband, who is not a fussy eater, barely nibbled at his meals. I wound up bringing in meals from home during my husband’s stay at The Pallazo because he could not tolerate the in-house food. While The Pallazo has many good aspects, as l have noted above, the poor quality of patient meals is the reason l would not recommend a stay at The Pallazo.

Anonymous

Assisted Living

Family/friend

March 14, 2025

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

The Palazzo

The Palazzo is a wonderful place - they are going through ownership changes so there a definite growing pains for some of the residents. Yes, we would recommend this community to other families based on the experience we have had so far.

Anonymous

Assisted Living

Family/friend

January 16, 2025

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Staff
5.0
Meals & Dining
4.0

The Palazzo review

The food was fine. Long walk to dining room, it is reasonable but costly. Yes, we would recommend The Palazzo if the facility is the right one. We moved her to [community name removed] which she likes better. Similar facility but she has friends there. Better mental health.

Anonymous

Assisted Living

Family/friend

October 14, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Overall a great place

In the last year that my friend was there, there was a bit of turnover in caregiver staff. Also they had a hard time keeping a driver for the van. But this is rampant in every business these days due to the bad economic conditions. I would recommend The Palazzo to others looking.

Gentry

Assisted Living

Toured community

October 2, 2024

2.0 out of 5 stars
Cleanliness
3.0
Friendliness
2.0
Value for Cost
2.0
Staff
2.0

Disappointed

Disappointed in overall experience. The marketing of facility does not match reality of services. Marketing did not give full disclosure of pending sale of facility and because of this we have been having difficulties in resolving issues like no phone service or hot water in shower in room. These are just a few issues among many others that still have not been resolved since move in two months ago.

Anonymous

Assisted Living

Resident/client

June 6, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
5.0
Care Services
4.0
Activities
4.0
Staff
5.0
Meals & Dining
4.0

The Palazzo review

When it comes to the food, it is great in restaurant's but we could use more of a variety of bagels. The food in rehab tends to be cold. However, based on the experience we have had with The Palazzo, we would recommend them to other families.

Anonymous

Independent Living

Family/friend

March 25, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
4.0
Value for Cost
5.0
Care Services
4.0
Activities
5.0
Staff
4.0
Meals & Dining
5.0

Peace of mind

It's a happy place that I enjoy visiting. I feel good about my dad being there. The 2 bedroom apartment was perfect for mom & dad, and the one bedroom is perfect for dad now.

Karla A

Independent Living

Family/friend

March 19, 2024

2.0 out of 5 stars
Cleanliness
1.0
Friendliness
2.0
Value for Cost
2.0
Care Services
1.0
Activities
1.0
Staff
1.0
Meals & Dining
1.0

Not a great experience

Please don't send your family here. The staff here are often annoyed, angry and not helpful. My mom moved in to independent living and they called me non stop the first weekend because she was asking too many questions (like where to get food and how to find an activity schedule). My mom's room was closer to assisted living, even though she was in independent living and the deli manager wouldn't feed her because he was confused as to which area she belonged to. I had to instacart her food so she could eat while they figured it out. When she moved in the floors were so dirty, the mop was black. I scrubbed the floors for hours and they were still dirty. the AC never worked properly, the door wouldn't lock the first two days we were there and the events were horrible. People who lived there were telling her to move if she could afford it because they were there due to not having money to pay for a nicer place. There was nothing good about this place. NOTHING>

KM

Assisted Living

Family/friend

February 23, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
3.0
Care Services
4.0
Activities
5.0
Staff
4.0
Meals & Dining
3.0

Use your judgment

When I gave notice to move, 30 days is required. I gave more than a 30 day notice and was charged extra: $[removed]. I gave notice on [date removed] and moved out [date removed]. Was charged from [date removed] for the $[removed]. I was penalized for giving too much notice. I felt that was not a professional business practice. I had even contacted the business office that I wanted to give notice on [date removed], but was advised that I should just go with the original notice to vacate date of [date removed]. I was pretty disappointed because I needed that money a lot worse than the Palazzo. I felt like most of the staff was conscientious and efficient. Sometimes [name removed] would have to wait for help though. Food was good, sometimes not. He loved the music activities and the church services and Bible studies and the chair yoga, and the activities director, Marina. Overall good place, but had to move Gary because of the price increase per month, $[removed]. Just priced us out after a year.

Nowell

Assisted Living

Family/friend

February 7, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

When you need family help palazzo is a great place.

We looked at three places. One was perceived as low class. One was too small. Palazzo was "Just Right". If you need a place that will take care of a member of your family then call[name removed] in sales and move them in.

Anonymous

Independent Living

Family/friend

January 16, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Activities
5.0
Staff
5.0
Meals & Dining
2.0

Very Friendly

People and staff are friendly and activities are great! My mom has been concerned about food quality lately and knows there have been meetings regarding overall impressions of food. I would recommend The Palazzo to others looking.

Steph

Assisted Living

Toured community

December 4, 2023

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Staff
5.0

Very comfortable-looking community

When touring this community, it felt very comfortable and accommodating. This is a very good option for someone who needs extra care, and this is a top choice for our loved one who is currently in search of an assisted living community.

Jo

Assisted Living

Family/friend

October 17, 2023

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Review for The Palazzo

We picked this community, because of the location, environment, amenities and pleasantness of staff. I would recommend to others.

Anonymous

Independent Living

Family/friend

October 10, 2023

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Stellar Staff

My parent has lived at The Palazzo for a few years in independent living and it has definitely been the right place for him. The staff is attentive and truly cares about the residents. Both staff and residents smile often and seem happy on a regular basis. The activity program is extensive and the happy hours at the bar are not to be missed. We also enjoy the music concerts held every Tuesday afternoon. The rates are better than most other places nearby and we have been very happy at the community.

Cindy G

Assisted Living

Family/friend

September 12, 2023

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Activities
5.0
Staff
5.0
Meals & Dining
3.0

Review for The Palazzo

We chose the community because everyone from staff to residents were super friendly, the physical environment is beautiful and there are extensive activities for residents .

Anonymous

Independent Living

Family/friend

June 27, 2023

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Activities
4.0
Staff
5.0
Meals & Dining
1.0

overall satisfied but food needs improvements

My mother loves the activities their but complains about the food. The main reason we chose The Palazzo over other places we looked at was because of the large Jewish population. I would improve this facility as long as they improve the food quality. They keep promising that things are going to improve soon.

Anonymous

Assisted Living

Family/friend

June 14, 2023

5.0 out of 5 stars
Cleanliness
4.0
Friendliness
5.0
Value for Cost
5.0
Care Services
4.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

The Palazzo review

What we like most about The Palazzo are the people there and we would recommend this community to other families based on the experience we have had so far.

JEFFREY KOHOUTEK

Assisted Living

Family/friend

June 8, 2023

1.0 out of 5 stars
Cleanliness
1.0
Friendliness
1.0
Value for Cost
1.0
Care Services
1.0
Activities
1.0
Staff
1.0
Meals & Dining
1.0

Worst Senior Living Community in the Greater Phoenix Area

This facility has to be one of the worst senior living communities in the greater Phoenix area. Horrible staff, terrible management, and they only care about are the dollars that they can extract from the residents. My father has been treated awful by the staff and recently had to relocate to the assisted living section of the community which in my opinion is where they send people to die. My father was reluctant to move since he had his own apartment and had his dog that is his only friend and companion since none of his family lives in the state. They would not allow my father to take his beloved dog to the assisted living section and talked him into letting one of the staff members adopt his dog, which he agreed to since the staff member said that she would bring my fathers dog to visit him weekly. I came to find out just recently that the person who works at the Palazzo and took my fathers dog, lost the dog only after having custody of the dog for one month.

Julia D

Independent Living

Family/friend

April 10, 2023

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
4.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Highly recommend The Palazzo for Independent Living.

Beautiful and modern inside, lots of activities, excellent food. Staff is friendly, approachable, and management is very present in the community. I felt they were very careful and thorough in assessing our very complicated needs. I would, and actually have, highly recommend.

Anonymous

Assisted Living

Toured community

April 7, 2023

5.0 out of 5 stars
Verified Review

My Tour Experience at The Palazzo

I liked the community and it was nice. It came down to how quickly a community was ready and available for my loved one. My loved one preferred another apartment at a different community.

The Palazzo

Neighborhoods

See what the neighborhood has to offer and what’s nearby:
Map of the neighborhood around The Palazzo

Similar communities nearby

The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

Back to top