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The Phoenix at James Creek

90 Ruth Lane, Cumming, GA 30041

For pricing & availability:
(866) 374-4058
8.8
Review score
30 reviews
Add review
8.8
Review score
30 reviews
  • 5 star
    37%
  • 4 star
    33%
  • 3 star
    17%
  • 2 star
    0%
  • 1 star
    13%
See all reviews
8.3
Review score
1303 reviews
50 facilities
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The Phoenix at James Creek
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The Phoenix at James Creek aerial view of community exterior
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street view of The Phoenix at James Creek

Anonymous

Spouse or partner of resident/client

5.0 out of 5 stars

A 5 star experience

This is a 5 Star facility as far as I am concerned, the staff is top notch. I looked at several facilities and I believe my choice was an excellent one. There are a variety of apartments from studio to 2 bedrooms in size ... And very well maintained. All menus have options available for all meals. The dining room is large and well lit and airy.

Read all reviews

The Phoenix at James Creek

The Phoenix at James Creek is a state-of-the-art assisted living and memory care community that offers resort-quality amenities in a prime location blending understated elegance with personalized care. With numerous indoor and outdoor common areas, a rich calendar of events, and highly trained staff and caregivers, residents can count on this community to provide a friendly face and a helping hand.

The Phoenix at James Creek Amenities and Services

The Phoenix is here to lend a hand in any way they can. Bathing, dressing, and medication management are just a few convenient services residents receive. In addition to on-site therapy and healthcare, the community also provides assistance with things like maintenance and housekeeping services so your time is truly your own.

The community’s signature dining program provides residents three balanced meals a day crafted by the community’s own professional chef. Each nutritious dish is served in their elegant restaurant-style dining area and can be customized to support certain dietary preferences like low-sodium or vegetarian.

Experience prime comfort and engagement in the community’s inviting common areas and multipurpose rooms, where residents are free to relax, connect, and form lasting friendships. Residents can get involved by participating in their activities program which features events like...

Senior living options offered

  • Assisted Living
  • Memory Care

The Phoenix at James Creek

Pricing

Total monthly costs depend on room type, select services, and the level of care needed

Base fees by care type

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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Reviews

for The Phoenix at James Creek

8.8 out of 10
Review Score30 reviewsWrite a review
Overall Experience
3.8
Cleanliness
3.9
Friendliness
4.3
Care Services
3.8
Staff
4.2
Meals & Dining
3.3
Activities
4.1
Value for Cost
3.9

A Place for Mom has scored The Phoenix at James Creek with 8.8 out of 10 using our proprietary review score based on 4 reviews in the last 2 years. Over all time, The Phoenix at James Creek has 30 reviews with an average "overall experience" of 3.8 out of 5.

Filters

1-20 of 30 reviews

Last Updated: 6/11/25

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Anonymous

Assisted Living

Family/friend

June 11, 2025

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

A 5 star experience

This is a 5 Star facility as far as I am concerned, the staff is top notch. I looked at several facilities and I believe my choice was an excellent one. There are a variety of apartments from studio to 2 bedrooms in size ... And very well maintained. All menus have options available for all meals. The dining room is large and well lit and airy.

Jason

Memory Care

Family/friend

April 11, 2025

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Staff
5.0
Meals & Dining
4.0

Wonderful experience

[name removed] and team were wonderful to work with. We were unfortunately working in a rushed/condensed timeframe to find a facility for my mom. [name removed] made time on our schedule, gave us multiple options, and made our experience as easy and comfortable as possible.

Anonymous

Memory Care

Family/friend

November 25, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
4.0
Staff
5.0
Meals & Dining
4.0

The Phoenix at James Creek review

The staff is wonderful. My father is safe! Yes, we would recommend this community to other families!

Karen L

Assisted Living

Family/friend

November 15, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
3.0
Value for Cost
3.0
Care Services
3.0
Activities
4.0
Staff
3.0
Meals & Dining
3.0

any issues were always addressed

With all of these scores at times some categories were as low as 1 or 2. We developed a very strong working relationship with Director of Nursing and CNAs. When we had issues ( with Care and there were several) they were always addressed and our dissatisfaction was highly validated and support. Turnover is always a problem with staff. A few of the CNAs were excellent and went above & beyond and then others were sub par. Overall at times it felt like they were short staffed for resident care. Mom is no longer living in the community. It was time to move her to long term care. Otherwise we would have stayed.

Bob S

Memory Care

Family/friend

September 6, 2024

5.0 out of 5 stars
Cleanliness
4.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
4.0

Best Place for Mom

We are so fortunate that when we were faced with finding a new living situation for Mom, that a Place for Mom was able to assist with referrals and schedule appointments for us. We interviewed 3 places in Cumming and just had a gut feeling that this would be the best choice. Mom moved into the memory care section of the assisted living center and immediately began to improve and thrive! The staff treats her like family and she is always clean, dressed and involved in activities. She loves playing bingo and as she turns 91 this weekend, we are convinced we would not still have her with us if not for the love and care the Phoenix at James Creek provides. Thank you to everyone who gives Mom the life, care and support she deserves and needs.

Cary S

Memory Care

Family/friend

August 14, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

The best place for dad!

We were so blessed to find Phoenix. From day one they went the extra mile to make sure dad got settled and his meds were correctly prescribed and administered. We had a couple hiccups, for sure, getting him settled but Phoenix stuck with him and worked to get everything the way it should be and never made us feel like he was going to get kicked out putting stress on my mother like other places have done. They went the extra mile to assist with the transition and have been there for my dad and my mom too as the spouse living apart. The facility is clean and welcoming, the staff are friendly and supportive. We have had a 5 star experience so far.

Louwana U

Assisted Living

Family/friend

July 16, 2024

4.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
5.0
Meals & Dining
3.0

Nice Facility

The facility made the move easy, they take care of the residents. They have activities planned through out the day for their health and their social needs. The staff is friendly and their care and build relationships with the residents.

Steve L

Assisted Living

Family/friend

July 15, 2024

1.0 out of 5 stars
Verified Review
Cleanliness
2.0
Friendliness
4.0
Value for Cost
2.0
Care Services
1.0
Activities
4.0
Staff
4.0
Meals & Dining
1.0

Disappointing experience

While the property presents well they are understaffed in many areas. Food service was slow and often cold by the time my father's table was served. Med techs seemed to be exhausted and did not listen to my father's or my concerns. He spent 45 minutes on the floor because nobody responded to his medical alert device. Not a good experience and I have discouraged others from using their facilities.

Anonymous

Assisted Living

Family/friend

July 11, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
5.0
Care Services
4.0
Activities
5.0
Staff
5.0
Meals & Dining
4.0

The Phoenix at James Creek review

We like the activities specifically designed for memory care residents. We like the care and attention some of the caregivers provide. We like that the Pearl director follows up on concerns and that the Nurse Prac. Is very skilled and knows exactly how to best care for my mother.

Anonymous

Assisted Living

Family/friend

June 5, 2024

3.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
4.0
Value for Cost
3.0
Care Services
3.0
Staff
3.0
Meals & Dining
3.0

Recommended

It varies with the staff at The Phoenix at James Creek. During the day the staff was kind, the night shift they were not as attentive and kind. Housekeeping was overall okay. Not super impressive, but not bad. They told us that they would give us a microwave and that never happened. It took a while to get things going like helping my mom shower. Mom loved vegetables and it was always the same canned vegetables, so not much much variety there. She wanted a different kind of juice and it was always the same strawberry kiwi mix, which she got tired of. But overall, the food was good. I would recommend this facility.

JW

Assisted Living

Family/friend

May 3, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
3.0
Value for Cost
3.0
Care Services
4.0
Activities
3.0
Staff
4.0
Meals & Dining
4.0

Review for The Phoenix at James Creek

I'd recommend it. Very modern, clean, well staffed.

Anonymous

Assisted Living

Family/friend

April 5, 2024

3.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
3.0
Care Services
4.0
Activities
4.0
Staff
4.0
Meals & Dining
2.0

Our Experience

The staff seemed very friendly in my experience. Housekeeping seemed to be good in the facility, but I don't know if they spent much time in my mother's room. Communication with the family was good if the facility was trying to contact me, but not always if I was trying to call someone at the facility. Move I process seemed to be fine. The meals were probably the biggest disappointment. I was not impressed by what I heard about the meals.

Anonymous

Assisted Living

Family/friend

February 15, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
3.0

The Phoenix

Staff members are wonderful and engaged. It has been a wonderful experience overall.

Anonymous

Assisted Living

Family/friend

November 27, 2023

3.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
4.0
Value for Cost
3.0
Care Services
3.0
Activities
3.0
Staff
4.0
Meals & Dining
3.0

The Phoenix Review

Most of nurses and kitchen staff was friendly. When my loved one did not feel well and go to the dining room her food was really late coming to her room. It was rarely what she ordered. She does eat red meat and it was usually meat they brought. Meals were not very healthy and lacked variety. My loved one fell the first day she was there. My sister pulled her nurse cord and it took an hour for nurse to come. This happened several times. Pull the nurse cord and takes a while for nurse to respond, Especially at night. Complained to Director and didn't hear any apology. The batteries one time were not working on the pull cord. Her room was supposed to be cleaned once a week sometimes that did not happen. Her laundry was messed up and no one apologized. They washed all her clothes together and her jeans turned all her white clothes blue and messed them up.

Anonymous

Assisted Living

Family/friend

October 19, 2023

1.0 out of 5 stars
Verified Review
Cleanliness
1.0
Friendliness
1.0
Value for Cost
1.0
Care Services
1.0
Activities
1.0
Staff
1.0
Meals & Dining
1.0

Do not go to Phoenix.

Overall experience was terrible. My wife died [date removed]. The Phoenix did not cause her death but surely contributed. The cleanliness was ok. The friendliness of the staff was awful. They lie and do not care for the residents. The quality of care was poor. Lack of training and motivation. Meals and dining service was ok. With the activities there was little participation so cannot judge. Nice brick and mortar but the care is terrible. We left after 6 weeks and would not recommend this facility to anyone.

Anonymous

Assisted Living

Family/friend

September 28, 2023

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
4.0
Meals & Dining
4.0

A nice community with lots of great activities and wonderful staff

There are a lot of activities and involvement of the family. The caregivers are awesome and care so much for the clients. The temp. Staff who fill in are not as well trained and so that is the only time we have to watch to make sure our mother is cared for properly.

Kevin R

Memory Care

Family/friend

August 11, 2023

1.0 out of 5 stars
Cleanliness
3.0
Friendliness
3.0
Value for Cost
3.0
Care Services
3.0
Activities
3.0
Staff
3.0
Meals & Dining
2.0

Saddened and disappointed

As someone in the business industry for over 20 years, I am well aware that strong businesses are built on a firm foundation of culture, communication and partnerships. That should be even more so the case when the business is based on the care of a fragile population such as memory care patients. That is why I am shocked and disappointed by the poor leadership of the Management of the Phoenix of James Creek. We were forced to deal with a series of bad decisions, untruths, and excuses rather than ownership, accountability and two-way communication. Good leadership is hard; however, when it is for your loved one, it is required. For this reason, I cannot recommend this facility at this time. Hopeful it will change.

Jeff W

Assisted Living

Family/friend

June 29, 2023

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
4.0
Meals & Dining
4.0

Great respite stay for dad

Overall great experience. We picked this community, because it was modern, new, clean, decor was nice and bright, with friendly staff. I would recommend to others.

Troy

Assisted Living

Family/friend

June 29, 2023

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Phoenix at James Creek is fantastic!

Our family had a great experience with The Phoenix at James Creek. It is a great place. The staff are fantastic - they are genuine and extremely patient and caring.

Anonymous

Assisted Living

Toured community

June 12, 2023

5.0 out of 5 stars
Verified Review

Tour experience

Everyone very friendly on the Phoenix tour and saw lots more activities going on. We loved that place. Would have picked them but only room available was a studio. We wanted a one bedroom. And especially after she went on hospice the two separate rooms was really nice to have with visitors.

The Phoenix at James Creek

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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