Tanya
Assisted LivingFamily/friend
October 23, 2025
Review for The Rivers at Puyallup
I love it and so does my father so far. I would recommend to others
123 4th Ave NW, Puyallup, WA 98371

Anonymous
Child of resident/client
Our Family's Experience
I would say 4. I'm pretty hard on ratings because it leaves from for improvement. The location I selected has been great overall. Few small items like food isn't amazing but just ok. My MIL still cooks and eats in her own as she is not a social person. We had to move my FIL to a group family home due to his unique challenges but the director of the facility my MIL is still as was amazing at helping us navigate the situation. Overall it provided me with a jumping off point and I still did tons of my own research.
Read all reviewsThe Rivers at Puyallup
The Rivers at Puyallup delivers exceptional senior living in Puyallup, Washington. The community offers a rural retreat amongst Washington’s spectacular scenery. The open lobby greets residents and visitors alike with polished hardwood floors, a sophisticated brick wall and soaring ceilings.
Dedicated caregivers are available around the clock to provide assistance with activities of daily living, medication management, and transportation services. The pet-friendly community studio, one-bedroom, and two-bedroom apartments with kitchenettes, spacious closets, and walk-in showers. Residents can delight in amenities such as three freshly prepared meals served daily, weekly housekeeping, and personal laundry services.
The area offers ample shopping to satisfy all tastes and budgets at South Hill Mall and Willows Shopping Center. Nearby dining ranges from barbecue, pizza, and cajun food to Japanese cuisine. Popular nearby attractions include the Karshner Memorial Museum, Pioneer Park, and the Washington State History Museum. The community is less than 10 minutes from top-notch medical care at MultiCare Good Samaritan Hospital, and it’s about 30 minutes away from the Seattle-Tacoma International Airport.
To explore the licensing information and compliance histories of senior living communities in the state of Washington, visit the Washington Assisted Living Facility Locator or the Washington Adult Family Home Locator.
The Rivers at Puyallup
Total monthly costs depend on room type, select services, and the level of care needed
Contact a local advisor
Get a quote from your local advisor*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
for The Rivers at Puyallup
A Place for Mom has scored The Rivers at Puyallup with 9 out of 10 using our proprietary review score based on 12 reviews in the last 2 years. Over all time, The Rivers at Puyallup has 45 reviews with an average "overall experience" of 3.9 out of 5.
Tanya
Assisted LivingFamily/friend
October 23, 2025
I love it and so does my father so far. I would recommend to others
Anonymous
Assisted LivingFamily/friend
October 15, 2025
No place is perfect but they are doing the best at meeting my dad's needs at this time. The staff is kind and caring.
Anonymous
Assisted LivingFamily/friend
September 26, 2025
I would say 4. I'm pretty hard on ratings because it leaves from for improvement. The location I selected has been great overall. Few small items like food isn't amazing but just ok. My MIL still cooks and eats in her own as she is not a social person. We had to move my FIL to a group family home due to his unique challenges but the director of the facility my MIL is still as was amazing at helping us navigate the situation. Overall it provided me with a jumping off point and I still did tons of my own research.
Anonymous
Assisted LivingFamily/friend
September 16, 2025
The salesperson was really nice and helpful. However she was singing a rosy picture that did not match the facility or the rest of a lot if staff. This was a year ago and I hope it has improved. I made contact with corporate a short time after [facility removed] moved in. They were padding the care and refusing to make changes as we were assured they would. That issue got resolved real fast, at least for [facility removed] . Call lights seldom get answered within an hour much less the 15 minutes we were told. Laundry gets forgotten and/or lost frequently. I have stayed completely out of the mess since then as I felt guilty for leading them there.
Anonymous
Memory CareFamily/friend
September 16, 2025
My sister in law had some challenges with communication for getting a hair appointment. She decided to take mom back to her outside hair salon after not hearing back. I requested a simple nail be put in the wall of her room. The person I asked sent me to see maintenance guy who then told me to go up front to tell the same story all over again to the front desk person so a work order could be written. Good feedback for the staff I saw interaction with mom during our recent visits. I have no feedback to share on food/dining experience. Menu I saw looked nice but I have no feedback on meal quality.
Cathy
Assisted LivingFamily/friend
May 20, 2025
So far, so good!! They have a new Executive Director... he's wonderful. And the staff are all very nice!! It's a good place to be, again!
Leon H
Assisted LivingApril 1, 2025
Great staff from top to bottom. They are always in good spirits and attentive to the needs of the people living there. Great location, easy access to everywhere and hard pressed to find anywhere else that offers the same service for the cost.
Joleanne P
Assisted LivingFamily/friend
December 19, 2024
I recently moved my dad from a peagus community in Sun city, Arizona to The Rivers in Puyallup also a peagus community. The transfer could not have gone any better. The staff at The Rivera have been so helpful, friendly and supportive. My dad has adjusted very well and I know that is greatly due to the staff at The Rivers. The community is clean and the food is good too. I’ve tasted it my self. I would recommend The Rivers to anyone looking for an assisted living community for their loved one. We could not be happier or more pleased with our choice.
Toni S
Assisted LivingResident/client
December 16, 2024
The Rivers is the second assisted living facility I have been in since moving to Washington. I moved here in 2024 to be with residents closer to my age and physical ability! I have found The Rivers to be a warm and friendly place to live with activities, arts and crafts, games, and stimulating staff willing to help us be our best selves! Our families are encouraged to join us for some holiday celebrations. We are free to go on walks if we choose. There are shopping trips, outings, church runs, and medical appointments as long as they are within ten miles of our residence. We have movies available twice a day and participate in Jeopardy, Trivia (with other Pegasus facilities) and Spintopia. In addition we have informative videos regarding Dementia every other mouth by a psychologist/counselor. Very good information. Our families are given the site so they can watch, as well. Everything is set up to help us function happily, safely, and comfortably in our senior years.
Tamara L Johnson
Assisted LivingFamily/friend
December 5, 2024
[name removed] was excellent. She helped bring the costs down as much as any of the assisted living places would. The meeting with the person who "helped you decide on needed cares did not explain that once you picked a care , you could never remove it or it's charge. We were told that care needs could fluctuate but obviously only to their financial advantage. We were adamant she did not want to be awakened/ checked on at night. We later saw it on the charges & she tried to say we were just trying to reduce the cost. I am an RN. The cares are being padded so you better ask for the minimum & only add later if essential. She needs help dressing, hearing aids, & opening the heavy room door. Pays for but seldom gets. Front desk is often unattended. Drs visits are limited, I believe 9-1 one day per week. She loves the place as "all the girls are so sweet ". So she keeps giving her things to them. We are trying to get her to stop. Most importantly the care seems good, the food is good
Kathy
Assisted LivingFamily/friend
December 1, 2024
I needed a place for my husband to be taken care of while he was continuing to recover from brain surgery. I looked at many and called various others with no luck. I got positive response from the Rivers. Went there to discuss placing him there and looking the place over. I was very pleased with what they have to offer and the tour of the facility was wonderful. I have a place for him at the Rivers.
Alex
Assisted LivingIndustry reviewer
November 29, 2024
The Rivers at Puyallup Assisted Living and Memory Care is truly an exceptional community. The staff goes above and beyond to ensure that residents feel cared for, supported, and part of a welcoming family. The engaging activities, personalized care, and thoughtful programs show how much effort is put into enriching the lives of everyone here. The community is always clean, warm, and inviting, and the dining options are excellent—making mealtime something to look forward to. It’s clear that the team prioritizes not only the physical well-being of residents but also their emotional and social needs. Whether it’s the compassionate memory care or the vibrant assisted living programs, The Rivers at Puyallup sets a high standard for senior living. I highly recommend it to anyone looking for a place where their loved ones will be treated with dignity, respect, and genuine care.
Anonymous
Assisted LivingFamily/friend
September 10, 2024
I'd say the staff is pretty friendly with my dad, he even made friends with one of them. Facility offered all types of services if any type of care needed to be changed, of the places I visited, this was the best bang for the buck. My dad seems pretty contempt with where he is at.
Aaron
Assisted LivingFamily/friend
May 13, 2024
I would tell a friend to stay away. The leadership at the Rivers is dreadful. I have never dealt with anybody so lazy, dishonest, untruthful, and as irresponsible as [name removed]. He blew me off for 3 months while I was trying to get my final invoice. When I finally got ahold of him, he lied to me by telling me that my bill was all paid up and then sent me to collections. He repeatedly told me he was going to look into things or fix this or that and never did anything he said he would do. Also make sure you read the contract. I had to pay rent at that place for 30 days after my dad died because of a clause in the contract about giving notice. My dad died in May of 2023 and I just now (11 months later) got the mess from the Rivers all untangled.
Anonymous
Memory CareFamily/friend
March 26, 2024
The location was close. The memory care unit was new. Each resident has a private bedroom. As my husband was dying, his care was exceptional and I felt supported. The staff were especially caring and supportive.
Anonymous
Assisted LivingFamily/friend
March 25, 2024
Facility is older but kept in decent condition, and we have not met any staff members who were less than pleasant. More variety on the food - they have a variety of options for each meal on a (weekly?) rotation basis, but they are all pretty basic and get boring over time.
Anonymous
Memory CareFamily/friend
February 28, 2024
I think I would tell others that they should visit, get to know staff beyond just Sales and Marketing. Then make their own decisions. I am satisfied that [name removed] is getting the care she needs.
Anonymous
Assisted LivingFamily/friend
February 5, 2024
The staff that cooked and cleaned were great, admin were horrible. The food was horrible and always cold. Not many activities were offered. The Rivers were charging us extra and promised to credit us for months! It took me reaching out to their Texas office to get my moms money back!! Total scam!!! I would tell others to always check charges on your monthly statement! They said it was super quiet and could never hear the trains - Just the opposite - my mom could never get a good nights rest!
Anonymous
Assisted LivingFamily/friend
January 18, 2024
I would make sure others looking know that they don't change from private pay to state aid when you run out of money, a big factor for many.
Anonymous
Assisted LivingFamily/friend
January 8, 2024
The Rivers is great! Only problem is cost, she may not be able to live there too much longer. However, we love the food, the activities, and loved her studio, outings, staff. She was gaining weight(which she desperately needed) I really didn't see anything negative about it. Would have been 5 overall except for the price it's a great place
The Rivers at Puyallup
The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.