About Assisted LivingAssisted living facilities offer housing and care for active seniors who may need support with activities of daily living, like bathing, dressing, and medication management.Complete guide to assisted livingBest of 2026 Assisted Living Winners
About Memory CareMemory care facilities provide housing, care, and therapies for seniors who have Alzheimer’s disease or other forms of dementia in an environment designed to reduce confusion and prevent wandering. Complete guide to memory careBest of 2026 Memory Care Winners
About Independent LivingIndependent living facilities offer convenient, hassle-free living in a social environment for seniors who are active, healthy, and able to live on their own.Complete guide to independent livingBest of 2026 Independent Living Winners
About Senior LivingSenior living is a term used to describe various housing and care options for older adults from maintenance-free, 55+ facilities for active seniors, to secure, fully staffed facilities for seniors with Alzheimer's or dementia. Complete guide to senior livingFind senior living facilities near you
About Nursing HomesNursing homes provide short-and long-term care for seniors who have physical or mental health conditions that require 24-hour nursing and personal care.Complete guide to Nursing Homes
About Senior ApartmentsSenior apartments offer accessible living for seniors who are generally active, healthy, and able to live on their own.Complete guide to Senior Apartments
About Care HomesResidential care homes are shared neighborhood homes for seniors who need a live-in caregiver to assist with activities of daily living, like dressing and bathing.Complete guide to care homes
Veteran ResourcesVA benefits for long-term care, such as Aid and Attendance benefits, can help eligible veterans and their surviving spouses pay for senior care.Guide to VA benefits for long-term care
Senior Living Awards
Add Review
(866) 388-7494
Talk to a local advisor for FREE

Answer a few questions to get personalized results

Who are you searching for?

Trustwell Living at Rock Run Place Memory Care

3315 Executive Dr, Joliet, IL 60431

For more information about senior living options:
(866) 374-4058
7.1
Review score
66 reviews
Add review
7.1
Review score
66 reviews
  • 5 star
    44%
  • 4 star
    27%
  • 3 star
    12%
  • 2 star
    8%
  • 1 star
    9%
See all reviews
9.1
Review score
2181 reviews
44 facilities
SaveShare
Trustwell Living at Rock Run Place Memory Care
SaveShare
Trustwell Living at Rock Run Place Memory Care outdoor common area
15 photos
Trustwell Living at Rock Run Place Memory Care in google map

Anonymous

Child of resident/client

5.0 out of 5 stars

Overall would recommend

Most of the staff are nice and helpful. My dad complained about the food. I agreed with him. I remember when grandma was there and food was better. Overall my dad had good care and communicated well when things weren't good. It is very clean and dos not have any foul odors. Messes were cleaned right away. His room was clean but they did not keep it organized. I think the value of money is down if someone is considering it. They went on a base price and add on quantity of care. Sliding scale vs one price. Also my dad enjoyed their activities. They were able to get him out of his room.

Read all reviews

Trustwell Living at Rock Run Place Memory Care

Trustwell Living at Rock Run Place Memory Care in Joliet, IL is one of senior living communities in the area. To find the right community for your needs and budget, connect with one of A Place For Mom’s local senior living advisors for free, expert advice.

Senior living options offered

  • Memory Care

Is this your business?

Reviews

for Trustwell Living at Rock Run Place Memory Care

7.1 out of 10
Review Score66 reviewsWrite a review
Overall Experience
3.9
Cleanliness
4.0
Friendliness
4.2
Care Services
3.8
Staff
3.5
Meals & Dining
3.7
Activities
4.1
Value for Cost
3.8

A Place for Mom has scored Trustwell Living at Rock Run Place Memory Care with 7.1 out of 10 using our proprietary review score based on 3 reviews in the last 2 years. Over all time, Trustwell Living at Rock Run Place Memory Care has 66 reviews with an average "overall experience" of 3.9 out of 5.

Filters

1-20 of 66 reviews

Last Updated: 5/8/25

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Anonymous

Memory Care

May 8, 2025

1.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
3.0
Value for Cost
1.0
Care Services
1.0
Activities
4.0
Staff
1.0
Meals & Dining
4.0

Do not recommend

I am absolutely disappointed with that place and would not recommend it to no one. I spent a lot of time at Eden Vista (not memory care) and saw that workers are not taking care of residents as they promise. Just for them to come when resident press help button takes 30-45 minutes! And I am talking about fall risk and hospice residents. Resident fell numerous times and one fall caused head trauma and passes very shortly after. Because resident had cancer and was in hospice care, it was all brushed under the rug. While several workers were nice, they had very descriptive defined roles in the building, main management and nurses were absolutely rude and not caring. If I were to be family member maybe they would've treated me different. But that only proves the point that they care only while somebody is supervising them. Nobody should treat people in the end of their life like this. Especially for the price they charge!! Horrible place, still gives me chills when drive by.

Anonymous

Memory Care

Family/friend

May 5, 2025

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
4.0
Activities
4.0
Staff
4.0
Meals & Dining
3.0

Overall would recommend

Most of the staff are nice and helpful. My dad complained about the food. I agreed with him. I remember when grandma was there and food was better. Overall my dad had good care and communicated well when things weren't good. It is very clean and dos not have any foul odors. Messes were cleaned right away. His room was clean but they did not keep it organized. I think the value of money is down if someone is considering it. They went on a base price and add on quantity of care. Sliding scale vs one price. Also my dad enjoyed their activities. They were able to get him out of his room.

Anonymous

Memory Care

Family/friend

November 11, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
5.0
Care Services
4.0
Activities
5.0
Staff
4.0
Meals & Dining
3.0

Great Nursing Staff

The main nursing staff is very good here. I know they've had changes with the management but the primary nurses are very good. However, they need to work on staffing over the weekends with nursing assistants. It's obvious there aren't enough staff. Also, they need to hire persons to wash and put away resident clothes... not put that on the CNA's. The cubicles in her closet are always a mess. Clothing everywhere, missing socks, other residents clothing, sheets etc. in her closet... just a hot mess.

Karen P

Memory Care

Family/friend

June 25, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
5.0
Meals & Dining
4.0

Highly recommended facility for Mom

The one thing I wish I knew before selecting a place for mom is if the facility supplied furniture (bed, chair, television, etc). The staff was excellent I helping get mom settled once I got her furniture set-up. Even though mom only stayed for 5 weeks she really enjoyed her short stay there. I was satisfied with the services provided by Rock Run Place Memory Center.

Deborah

Memory Care

Family/friend

May 13, 2024

1.0 out of 5 stars
Verified Review
Cleanliness
1.0
Friendliness
1.0
Value for Cost
1.0
Care Services
1.0
Activities
1.0
Staff
1.0
Meals & Dining
1.0

Review for Trustwell Living at Rock Run Place Memory Care

I would tell a friend, not to go to rock run and send them somewhere else. The place is dirty and too much change of personal and no one in mgmt cares about anything. This place is no different than a nursing home .

Audrey

Memory Care

Family/friend

September 20, 2023

2.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
4.0
Meals & Dining
4.0

I would recommend

Overall, we had a very positive experience from the very beginning of information gathering and explanation of services, etc. during her stay she was very well cared for she was comfortable. Their visitation was great and the nursing staff was always very nice and helpful. The problem came upon her exit at the beginning I made them aware that this was a spend down situation so we would essentially keep her there until she ran out of money and then we would look at next level of care. They assured me that they would assist and told me since they know her situation, the best that they would be able to point us in the right direction for the next level of care. That never happened, they wanted 30 days notice I gave them 60 days. I was waiting for them to help me start making phone calls and trying to get her placed . I actually had to bring her back home because the Director said to me and I quote well what are you going to do if you can't get her in anywhere? I said I hadn't even thought that was a possibility and she said oh no we've had to have people take their loved ones to hotels. She made one phone call on my behalf and that was it. So that was extremely disappointing and put my family in a really bad situation.

MM

Memory Care

Family/friend

March 28, 2023

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
5.0
Care Services
4.0
Activities
5.0
Staff
5.0
Meals & Dining
4.0

Wonderful Choice

It's been a good experience. Great nursing staff. Activities have been wonderful for Mom. The room is spacious, and the interior outdoor patio is wonderful for my Mother on nice days.

Anonymous

Memory Care

Family/friend

February 9, 2023

2.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
2.0
Value for Cost
3.0
Care Services
2.0
Staff
2.0
Meals & Dining
2.0

A nice community, but needs improvements

One reason our loved one is still at the facility is because of [name removed] who is the sales rep - we found her to be so lovely, and so caring towards our loved one. She has done an awesome job and we wish they had more staff like her. We would recommend this community to other family's if the following improvements are made. They need to improve on their friendliness towards family's as well as their follow up and communication. The cleanliness could be better and the food is terrible.

anonymous

Memory Care

Toured community

October 13, 2022

5.0 out of 5 stars
Verified Review

Tour experience

We had a very good tour experience with Rock Run Place. The people were all very friendly and the facility was nice and clean. The rooms were also very large. It did smell of urine when we walked in, but who knows we may have gone on a bad day. The thing that deterred us away from Rock Run Place was the fact that we would have had to furnish everything. We did not have the capacity to do that.

Anonymous

Memory Care

Family/friend

September 16, 2022

5.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

I really like how open and available the staff are. They offer plenty of activities. Housekeeping could be a little better in the rooms. Clothes disappear in the laundry and 2 pair of my mom's glasses have disappeared. Otherwise, staff is superb.

anonymous

Memory Care

Family/friend

October 7, 2021

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

During a very difficult tine, they were helpful and welcoming

Even during the pandemic the staff members encouraged families to come and visit. They built an enclosed glass patio so the families and residents could visit while still being safe which we really appreciated that. Sometimes our loved one complains about the meals, but she is picky so we have to take that with a grain of salt. All in all the meals are good. They do have activities and when our loved one needs to go back to a community we will look no further. Rock Run was a great place for our loved one.

M P

Memory Care

Family/friend

October 4, 2021

5.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Care Services
5.0
Activities
4.5
Staff
5.0
Meals & Dining
5.0

Rock Run Cares

They are very caring towards the residents. My loved one is happy here. I approve of the community, and I believe you would as well. They have some creative activities available for the residents to participate in.

Anonymous

Memory Care

Family/friend

September 23, 2021

1.0 out of 5 stars
Verified Review
Cleanliness
1.0
Friendliness
2.0
Value for Cost
0.5
Care Services
0.5
Staff
0.5
Meals & Dining
3.0

Below Dismal

I would recommend you go somewhere else. We are getting ready to move my loved one out of the community. The community doesn't uphold their promises. There have been times our family have heard the caregivers yelling at the residents.

anonymous

Memory Care

Family/friend

August 13, 2021

1.0 out of 5 stars
Cleanliness
4.0
Friendliness
4.0
Value for Cost
2.0
Care Services
1.0
Activities
4.0
Staff
2.0
Meals & Dining
2.0

Hit or miss is not good enough

Facility is essentially unstaffed during the evening and overnight hours. The main number is almost always unanswered, as it switches from location to location. Excuses are the norm when you can reach someone during the day. Some staff is caring but many functions appear to be understaffed.

D S

Memory Care

Family/friend

August 3, 2021

3.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
4.0
Value for Cost
1.0
Care Services
1.0
Staff
2.0

I would say not to go there or place your loved one in the memory care area. The staff were easy to work with. It seemed my concerns were never resolved. They did have activities for residents to choose from.

anonymous

Memory Care

Family/friend

May 25, 2021

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

employees

All the employees have made this a very comforting experience for our parents. Very personable and friendly while communicating with the residence.

Karen G

Memory Care

Family/friend

May 25, 2021

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Great Staff

Staff are always positive and pleasant. My mother is well taken care of. The staff are always willing to take the time to discuss her health and care.

P. O.

Memory Care

Family/friend

April 20, 2021

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
3.0
Staff
4.0

A Good Place, COVID is in the Way

It is a good place. You do have to stay on top of the staff to make sure your loved one's daily living activities are being met. The staff didn't shave my loved one and I hardly recognized them when I visited for the first time. The supervisor was able to take care of this immediately for me that day.

LC

Memory Care

Family/friend

February 5, 2021

4.0 out of 5 stars
Verified Review
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0

Our review

The community is lovely and very nice, and very modern. The cost is high and there are extra fees for additional care or services needed. I would definitely recommend this community to others

Cheri

Memory Care

Family/friend

January 14, 2021

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0

Great Caring Staff and Community

I would recommend this community for your loved one. The activities director goes above and beyond. We used to have window visits; however it is too cold and we can't go in to see our loved one. I'm very thankful they have lots of activities and have kept the family involved.

Trustwell Living at Rock Run Place Memory Care

Neighborhoods

See what the neighborhood has to offer and what’s nearby:
Map of the neighborhood around Trustwell Living at Rock Run Place Memory Care

Similar communities nearby

  • Find

  • Photo of StoryPoint Romeoville

    Starting at$X,XXX/mo

    Welcome to StoryPoint Romeoville! This isn’t just a place to reside — it’s a place where our community members truly shine, and we are glad to share this experience with them. Our various senior living options include independent living, assisted living, and memory care. Throughout each service...

  • Encore at Bolingbrook outdoor common area

    Starting at$X,XXX/mo

    You can trust that your loved one with Alzheimer's or dementia is in good hands at family-owned and operated Encore at Bolingbrook, Illinois, assisted living memory care. We focus exclusively on memory care, providing care that's based on the most up-to-date research, for our residents with...

  • Willow Falls dining room

    Starting at$X,XXX/mo

    The Inn at Willow Falls was designed with consideration for every facet of a secure and enriching senior lifestyle — from a choice of meticulously designed apartments to a complete program of supportive care and social services. Residents will delight in the beautiful grounds, the comfortable...

  • StoryPoint Bolingbrook community exterior

    Starting at$X,XXX/mo

    Thoughtfully designed to help older adults enjoy greater well-being, StoryPoint Bolingbrook is an assisted living and memory care community serving the families of Bolingbrook and Naperville.Whether residents select a spacious studio, one- or two-bedroom apartment, they will have access to a...

  • HarborChase of Plainfield community exterior

    Starting at$X,XXX/mo

    The living is easy here because the services are second to none!' HarborChase of Plainfield conveniently serves the assisted living and memory care needs of seniors and families in and around the Plainfield area. Our community is situated on 3.8 acres just 35 miles southwest of Chicago. The...

  • Bickford of Oswego Community Exterior

    Starting at$X,XXX/mo

    If you've yet to witness a vibrant senior living environment, it's high time you visited Bickford. From appetizing, home-cooked meals to the reassuring presence of our compassionate caregivers, your loved one is in for a treat. Our activity calendar is bursting at the seams, ensuring they're...

  • Eden Vista Rock Run community exterior

    Starting at$X,XXX/mo

    Rock Run Place offers a home like setting and cheerful smiles from our professional staff who greet you everyday. Assisted Living and Memory Care levels of care are available on our campus. Our peaceful setting, restaurant style dining experience, activities and beautiful setting combine to...

  • The Cottages of New Lenox community exterior

    Starting at$X,XXX/mo

    The Cottages of New Lenox is an assisted living and memory care community located in New Lenox, IL, in Will County. The community has been specially created to resemble the type of family home where most residents will have lived all of their lives, helping them to adapt to this next stage of...

The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

Back to top