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Wyndham Lakes

10660 Old Saint Augustine Rd, Jacksonville, FL 32257

For pricing & availability:
(866) 374-4058
8.7
Review score
225 reviews
Add review
8.7
Review score
225 reviews
  • 5 star
    56%
  • 4 star
    18%
  • 3 star
    16%
  • 2 star
    4%
  • 1 star
    6%
See all reviews
Pacifica Senior Living
8.7
Review score
10652 reviews
99 facilities
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Wyndham Lakes
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Wyndham Lakes
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Amy M

Resident/client

5.0 out of 5 stars

A friendly and great place to live

I love how quiet it is, and I’m able to get peace as soon as I get home. The area is really nice and close to all the places that I love to go. There are a lot of people and fellow residents that I love spending time with and I have made many close friends here. I love that the directors and the people in charge are friendly and I love the fact that they’re mostly women. I am very happy here and i have not had many problems in my over 2 years living here. All the helping hands that I need are here.

Read all reviews

Wyndham Lakes

At Wyndham Lakes, a Pacifica Senior Living community, we provide high quality independent living, assisted living, memory care, and respite care. Our broad range of senior living options facilitates our continuous care approach that’s well-suited for individuals and couples alike to retire without the worry of moving as health needs change.

Located in subtropical Jacksonville, Florida, sentry palm trees standing above the stone-accented entrance of our community greet you as you drive up to your loved one’s new home. Inside, open layouts lined with rich, dark-wood and leather features create a sophisticated, yet inviting atmosphere where your loved one is sure to find the personalized care they need in the company of lasting friends.

Community Amenities and Services

Because we’re a progressive care community, our dedicated staff is capable of delivering a plethora of services to meet a wide array of individualized health needs, including assistance with activities of daily living (ADLs), medication management, and more. Our staff is also specially trained in memory care to provide the very best for residents with Alzheimer’s and other forms of memory loss. Housekeeping and laundry services can also be provided on a frequent basis, freeing your loved one to enjoy all our community has...

Senior living options offered

  • Assisted Living
  • Memory Care
  • Independent Living

Wyndham Lakes

Pricing

Total monthly costs depend on room type, select services, and the level of care needed

Base fees by care type

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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Reviews

for Wyndham Lakes

8.7 out of 10
Review Score225 reviewsWrite a review
Overall Experience
4.1
Cleanliness
4.2
Friendliness
4.3
Care Services
4.2
Staff
4.1
Meals & Dining
3.9
Activities
4.2
Value for Cost
4.2

A Place for Mom has scored Wyndham Lakes with 8.7 out of 10 using our proprietary review score based on 18 reviews in the last 2 years. Over all time, Wyndham Lakes has 225 reviews with an average "overall experience" of 4.1 out of 5.

Filters

1-20 of 225 reviews

Last Updated: 10/17/25

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Amy M

Independent Living

Resident/client

October 17, 2025

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

A friendly and great place to live

I love how quiet it is, and I’m able to get peace as soon as I get home. The area is really nice and close to all the places that I love to go. There are a lot of people and fellow residents that I love spending time with and I have made many close friends here. I love that the directors and the people in charge are friendly and I love the fact that they’re mostly women. I am very happy here and i have not had many problems in my over 2 years living here. All the helping hands that I need are here.

Kathy L

Independent Living

Family/friend

October 17, 2025

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0

Attention to details

First, the tour and information provided by Wyndham Lakes staff was informative and thorough. [name removed] answered all our questions and helped us with the paperwork. The admission process was easy and efficient. My mom loves her studio apartment in the independent living area which includes a wonderful little kitchen. It is perfect for her. There are many included amenities like an on site salon, a little convenient store and a full dining room. The covered walkways, ponds and greenery is wonderful. Last, but not least the head maintenance man [name removed] has been a god sent to our family. Not only does take care of all issues with the apartments and facilities he has been such a kind person that always checks on the residents. If you are looking for a place for mom or dad Wyndham Lakes should definitely be checked out.

Carol

Independent Living

Resident/client

October 17, 2025

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

My Last Home

I’ve lived here for 8 years, and it has become my last home. If I have a problem, the staff has been able to help as quickly and kindly as possible, especially the Executive Director [name removed]. Older people need to stay with their peer groups in order to enjoy life.

Anonymous

Independent Living

October 3, 2025

5.0 out of 5 stars
Cleanliness
4.0
Friendliness
5.0
Value for Cost
5.0
Care Services
4.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Great Sense of Community

You can really tell the residents are happy and enjoy their home here. It's not one of those senior communities that feel like if you look at something wrong, you'll break it. Wyndham Lakes feels like home when you walk around the campus. It's an older community, but it's cozy, spread out, and gives everyone the ability to breathe. Plus, the recent renovations have given it a really nice refresh. Very bright and a big improvement! All in all, I'd recommend this community for the average senior who is looking for socialization, good food, and a nice, easy place to enjoy their golden years.

Diane

Assisted Living

Family/friend

September 30, 2025

5.0 out of 5 stars
Verified Review

Review for Wyndham Lakes

My mom would give top scores on the staff, the activities and the food/dining experience.

Anonymous

Assisted Living

Family/friend

September 19, 2025

5.0 out of 5 stars
Verified Review

Overall very nice community

The staff was very helpful and professional the food is good. My mom has no complaints. I would recommend this facility to others.

Anonymous

Assisted Living

Family/friend

September 18, 2025

3.0 out of 5 stars
Verified Review

Get the services promised in writing

The place has lots of good energy but I feel as if we spoke about a lot of services they were going to provide that, after move in, they said we're not included. The air conditioning was a wall unit that didn't dehumidify well. The trash was in the laundry room and it attracted a lot of flys. My mom's room once had 11 flys I took out. The bathroom is way too small. The one thing that really bothered me the most was that their emergency watch AND bathroom systems didn't work and we reported it multiple times but it was never fixed, resulting in my mom on the floor for 3 days before being found. I just moved her right out after that. We were very upset.

Anonymous

Independent Living

Family/friend

September 13, 2025

2.0 out of 5 stars
Verified Review

Wyndham Lakes

When they took me to the model, it was nice. It was clean. There was no foul smell. The building that my mom and her husband are in is the most foul smelling of urine and I have already complained about that but nothing has been done.

Anonymous

Memory Care

Family/friend

August 11, 2025

1.0 out of 5 stars
Verified Review
Cleanliness
1.0
Friendliness
1.0
Value for Cost
1.0
Care Services
1.0
Activities
1.0
Staff
1.0
Meals & Dining
1.0

Would not recommend

The room my parent was in had a refrigerator that was filthy in and around the outside....something had spilled and been sitting for who knows how long. When brought to the center's attention they said it would be cleaned. They never cleaned it....I had to in order to put things in the refrigerator.My parent was in the memory care unit on lock down patients are able to roam freely with no supervision at times. They go into others rooms and make themselves at home and take what they want and sometimes nothing is done about it. My parent was left in urine sheets close to 48 hours. Staff put a towel under towel under fitted sheet that had been urinated on instead of changing and put the top sheet and matress protector that smelled of urine as well into clean linens bin. My parent had an extra set so if there was an accident the linens could be changed. My parent had been out of their bed multiple times I had visited during the 2 days. My parent stayed all of 4-5 days. No medicine was even offered during this time either. And refund amount was not comparable to amount of time of stay. When brought to administration attention they were less than helpful. The so called Director made some very rude comments about me complaining when they thought they had transferred the line. They are short staffed and over worked and do not seem to care when things are brought to their attention. This place will work you and with you to get your parent in the door but once there beware. I could go on but overall most horrible experience with this facility we as a family were actually somewhat traumatized by the entire process.

Anonymous

Independent Living

Resident/client

July 24, 2025

1.0 out of 5 stars
Verified Review
Cleanliness
1.0
Friendliness
3.0
Value for Cost
1.0
Care Services
1.0
Activities
3.0
Staff
1.0

Lease with caution

The roof leaked in my apt forcing me to move out early. There were other things that needed attention but was never acted on just discussed. They did allow me out of the one year agreement however kept my deposit. I didn't really care about losing the money as I was happy to live somewhere that I enjoyed and didn't have to put up with the problems I was having. I really don't think the people in charge were responsible for the lack of attention to needs of their tenants I believe it was the owner. There was a couple of people that were very sympathetic but powerless to do anything. I'm sure the roof is repaired by now and other items addressed.

Anonymous

Independent Living

Family/friend

June 25, 2025

3.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
3.0
Value for Cost
1.0
Care Services
2.0
Activities
3.0
Staff
3.0
Meals & Dining
3.0

Wyndham Lakes

They need to be a little more transparent, especially regarding the activities. The rooms are not op to standards, broken patio doors, broken screen doors that never get fixed they way they should. Back up water in showers and toilets. Short staff or no staff for maintenance.

Anonymous

Assisted Living

Family/friend

April 9, 2025

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
3.0
Care Services
5.0
Activities
3.0
Staff
5.0
Meals & Dining
1.0

Overall pleased with a few improvements needed

The staff is wonderful, caring, and so friendly. The food is horrible, barely edible. New chef? Season it? Dont burn it? Less mushy? Chill out in the onion overkill....onion in egg salad? I have yet to see a recipe with onion. Pickle yes, not onion...but the star of the show should be the eggs!!! There is more onion in the chicken salad than chicken. Try roasting a veg, instead of boiling absolutely everything. I could go on. Activities could be more inclusive of the assisted living residence. They could do more to gather them together for events or presentation for sure.

Anonymous

Assisted Living

Family/friend

April 9, 2025

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
5.0
Care Services
4.0
Activities
5.0
Staff
4.0
Meals & Dining
5.0

Decent, Affordable Facility

The grounds are pleasant with lakes, geese and places to sit. The dining room is lovely. There are several. The food is very good. Room sizes are decent, fairly large competitively.

Anonymous

Assisted Living

Family/friend

March 26, 2025

3.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
3.0
Activities
5.0
Staff
3.0
Meals & Dining
5.0

Don't make assumptions, ask a lot of questions.

For me, the jury is still out. They brought in a lot of new tenants when [community removed] closed down and I don't think they had the staff to handle it. There have been many miscommunications and overlooked illnesses and details that are quite important. I struggle with clear communication with the administrative staff. I also struggle with the Responsibility they take on some very important things that you expect to come naturally from a facility like that.

Mary

Assisted Living

Family/friend

February 18, 2025

3.0 out of 5 stars
Cleanliness
3.0
Friendliness
3.0
Value for Cost
4.0
Care Services
3.0
Activities
4.0
Staff
3.0
Meals & Dining
3.0

Assisted living

Overall an adequate experience. Most of the staff is very nice, but appear to be short-handed. However, there are a couple of nurses that are not quite so nice ( at least in my mother-in-law’s experience) that have caused more of an issue for the elderly who is trying to get adjusted to this new way of life. Residents also are nice and form a caring community amongst themselves. The sales team is excellent and helpful. The dining is satisfactory but takes too long for the actual food to be served in the assisted living dining room (again, staffing shortage?).

Anonymous

Independent Living

Family/friend

February 17, 2025

2.0 out of 5 stars
Verified Review
Cleanliness
1.0
Friendliness
3.0
Value for Cost
3.0
Care Services
3.0
Activities
2.0
Staff
3.0
Meals & Dining
1.0

Would not recommend

It is not well maintained (e.g. downed lights, trash, animal droppings on the walkways) and many residents refuse to eat the poor quality food. I would absolutely not recommend Wyndham Lakes to anyone.

Layne C

Assisted Living

Family/friend

January 10, 2025

5.0 out of 5 stars
Cleanliness
4.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
4.0
Staff
5.0
Meals & Dining
5.0

My mom needed a place to live.

I moved my mom to Florida from Alabama, she was living alone and my sister and I live here. She needed something other than an apartment, she needed a social environment. I contacted a place for mom and they were awesome. They had so much information and they fact checked every detail. I would not have been able to find out these things without them. Eileen called to collect information on both ends and did her diligence to help. Wyndam Lakes was a perfect match for my mom's needs and the location, price was also a factor because she only has one social security income. Wyndam Lakes I'd beautiful. It's like a Hawaiian resort. Their food and amenities are better than alot of 5 star hotels I've been in. The staff has been only helpful and never seems like you're bothering them by asking for something. My mom is precious to me and my sister and she has sacrificed alot for us so we definatly wanted the best for her.

BD

Assisted Living

Family/friend

November 14, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Review for Wyndham Lakes

It makes me so happy to see my Mom feel at home. It felt like a good fit for Mom. [name removed] was wonderful

Anonymous

Independent Living

Resident/client

October 14, 2024

1.0 out of 5 stars
Verified Review
Cleanliness
1.0
Friendliness
1.0
Value for Cost
1.0
Care Services
1.0
Activities
1.0
Staff
1.0
Meals & Dining
1.0

Wyndham Lakes Experience

All of these categories get the lowest rating I can possibly give. I have been out of there since early Sept and still haven't heard anything from management about my departure or why. Terrible staff and place to live.

Dan

Assisted Living

Toured community

October 12, 2024

4.0 out of 5 stars
Cleanliness
4.0
Friendliness
5.0
Value for Cost
3.0
Staff
5.0

Great Staff

We toured the facility and the staff is fantastic, the place is older and could really use some touch ups. Water stains on the ceilings, need some paint and general maintenance of the facility. Floors, walls and bathroom caulking. Outside these em's to be a bit of wood rot.

Wyndham Lakes

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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