Arcadia Management

The only issue we have had was some wifi issues occasionally. Other than that the community is great. They keep it clean and well maintained and the staff is very friendly. The food looks good and they have some activities avalible.

We are from our of state but from what we could tell they were seemingly attentive and helpful, our loved one was in during the height of covid so given the circumstances they did try their best. At time they were short staffed, and we were not overly pleased with the meals. We were able to visit a couple of times here and there and help our loved one move in, and the community was spotless. The activities were shut down for awhile but when they were open they have amazing opportunities for residents to stay busy, they took field trips almost every single day. We can really praise them when it comes to their activities. For the money it was a pretty good experience but it was just a difficult time and difficult circumstances.

The staff is very caring and friendly and the rooms are a decent size. Their assisted living is for more independent seniors and there is only basic assistance is provided. Value was good and communication was good between the staff and our family. I would recommend this community to others if their loved ones are independent.

This community is really good for people who don't need a lot of assistance. I feel they do a good job and the staff do a great job taking care of the residence. The communication is very good and they keep us well informed. I would recommend this community to others.

I would recommend this community to others.

We chose The Arbors at the time because they had a room option that we needed that was reasonably price and also the location. They have options on room sizes. They go to private, semi private and shared. They do have doctors that come into the facility weekly so residents do not have to leave. I would recommend.

Our loved one moved in right before COVID, and unfortunately we have not been able to go back and visit. They have stepped up their activities, currently they are allowing the residents to do things in small groups. The rooms are okay in size, and when we first came to visit the community was pretty clean and the staff was very friendly.

We believe this community could be doing a better job when it comes to being creative with activities during COVID. We moved our loved one in wanting her to be active with the residents but since COVID there are very limited activities. We wish they would at least offer cross word puzzles or something the residents could look forward to. However, prior to COVID we were able to see that this community was kept very clean, there was never anything out of place. Now currently there has been a change in staff, who aren't keeping up with the cleanliness in our loved ones room. They just are cleaning it as frequent as before. The lobby is always beautifully decorated especially during the holidays. It is very well maintained. The head nurse at this community is absolutely amazing, you could not ask for anyone better to take care of the residents. She is amazing with our loved one. The residents used to be able to eat their three meals in the dining room, but now the staff members are having to bring up their meals to their rooms so they are somewhat isolated.

When we first came to visit The Arbors we really liked the entire layout of this community, everything was on the first floor which was great. The food was adequate, it could of been warmer when it was served, but overall it was good. The rooms were very nice, they were very bright and airy. We had no issues, the staff was extremely polite.

Before COVID they had a variety of activities. This is a more reasonably priced than other communities I saw. This had more included in the base price, than other communities. This is a good deal if you're not Rockefeller. I feel the community is welcoming and accommodating. Since we can't go into the community, we can drop items off at the door, and they get the items to our loved one quickly. The Arbors at Hauppauge is clean and well kept.

Originally we chose the Arbors at Hauppauge because of the location, it is between my brother and is home. We met with the director and the staff and they were very personable so we got a great feeling from them. My moms studio is very spacious, plenty enough room for her. My mom said the food is very tasty and she really likes it. They have tons of stuff to do even with COVID. They play games, have tvs, scavenger hunts, etc. My favorite part about the community is that she gets good attention and care. They really make an effort to get her to join in with different activities. I would absolutely recommend this community.

a very nice facility, although a bit old and in need of some deferred maintenance repairs. Very clean facility and very attentive. Saw many of the residents and they seemed to be in good spirits. Single room was nice. Shared room would not work as they took the single room and just put up a half wall to separate the two room mates. This facility is not for mom as she needs more medical attention than is offered at this facility.

My mom moved into the Arbors of Islandia almost a year ago. At first, we were very concerned how my mom would adjust, since she was at home with my dad, but now she would be by herself. The staff at the Arbors is friendly and very helpful. They stop to talk to my mom and encourage her to participate in daily activities. She’s made several friends. Now we see my mom is feeling more at home. She’s getting physically and emotionally stronger everyday!

I am very happy with the Arbors Assisted Living East. My mom is 82 and forgets everything! They are always patient and kind, which are primary features I was looking for in an Assisted Living home for mom. She is happy and cared for, and you can't beat that!

The best thing about living at The Arbors at Islandia is the fact that I have so many friends here. If I was home I would be lonely. Being here I never have to be alone. I enjoy the friendships I've made here. I have the freedom to come and go as I please. The care we receive is also excellent.

The care at The Arbors is Excellent. I really enjoy the food. I love the fact that I don't have to cook, shop, or wash the dishes. My laundry service is excellent. It's like living in a hotel.

My mom has been a resident at the Arbors/Islandia East for over 2 years now and she is very happy with the care she receives. The staff is very friendly, supportive and have a genuine concern for my mom and her health. She has made many friends and she enjoys and participates in all of the social activities. It was an adjustment for her since she left her home of 65 years, but everyone made the transition easy for her and now she considers it her home.

This is not the Ritz Hilton of Senior Living Communities, by any means. What it is, is a perfectly fine alternative to much higher priced ones, offering a terrific value proposition for someone with a medium level budget (None of these places are "cheap"), The Great: - They have a new fabulous Center Courtyard. Many ground floor rooms open to it, and many higher tiered rooms have a balcony that overlooks it. There are gazebos, shuffleboard, a koi pond, and other items. Quite lovely. - Unlike ALL other such establishments that I visited, The Arbors does not charge extra for additional medical services -- unless a resident's condition requires that they be moved to the memory unit, because they require 24/7 oversight. They simply do what their residents need, at the included price. Other establishments charge $1-4 k /month additional. - There are other amenities included, that other establishments charge for, such as phone service, internet, and cable TV. - Everyone is upbeat and friendly. - This was the only establishment that spoke to providing therapy to help a resident AVOID needing the memory unit for as long as possible. - The staff are at your individual disposal for any questions, arrangements, issues, favors, items, etc, and are very reachable on relatively short by phone or email. My mom's case worker routinely returned such a communication on her day off. - You can generally drop in for a meal with a resident and get your own private dining room on very short notice, at a low price for nonresidents. The Less Great: Food is wholesome, cheerfully served, but not fancy. The decor and lighting are old, old fashioned, but functional. There is always Bingo, and there are always other activities, but they aren't particularly impressive, in general. That said, happy hour at 3 pm seems to be very well attended and popular. There are the usual other amenities, but nothing more. Phone calls are either to a resident's cell phone, or through the front desk, as in an old fashioned hotel. There Bottom Line: My mom is happy. Someone watches over her, helps her out, makes sure she has good food and company, and provides entertainment. There are movies, people to talk to, and I am no longer worried about her physical or emotional safety. She is as accessible to me as when she was in her apartment of 50 years. And the cost is manageable.

My 10 AM scheduled tour turned into an additional tour and lunch for my elderly father who has decided to move into this facility. Thanks so much for the referral during this difficult process.

Call from executive director, [removed] No cost info from [name removed]