Arcadia Management

My 91 yr. old mother recently moved into the Arbors East in Islandia. She is really pleased with her choice. She says the people there are all so friendly and helpful. They address her by name and make her feel welcome, both the staff and the residents. She loves the food, and how it is presented. She thinks she will be gaining weight because she can't resist it! The activities keep her mind stimulated, and the onsite wellness center gives her the security of a doctor nearby as needed. Her room is spacious and comfortable. She is still getting used to the transition of no longer being in her own home, but in some ways it is a relief, and especially for us, to have her nearer to us and know she is safe. I think it was a good choice and she will be happy there.

On a busy street. Catered to veterans, and there were more veterans there. It was a little on the smaller side.

Its a nice place, the Alzheimers area is not quite as nice to look at as where we currently are. We had to wait a day or two to speak to someone about business, insurance payments and such, where the new place is righ on top of it.

Because they do a lot with Veterans and my dad is a Veteran this was attractive to me, and they had a few more men than others we looked at. It's a very nice facility. They could improve their communication between their staff. I have had difficulties, department to department, not following through, they are kind of disorganized. It's a really lovely facility and they take a lot of pride in it. Just among the administration part of the staff. They have all of their own doctors and specialists that your family can see, but if you're not on the kind of medicare plan that you have access to those then you have to pay out of pocket.

They were very regimented and they had to eat at a certain time and had to line up and have assigned seating, they didn't get second helpings. They would ring a bell at seven and people had to get up. It was a very nice place and they were well taken care of. The people were very caring.

The care is fair there. My mom was there buts he'd rather be at home so we brought her home and have someone coming in to look after her. She didn't like being with so many strangers. My mom had a specific problem because native tongue is Spanish and she kept reverting back to Spanish and she was maybe a little isolated because of that even though there are one or two people there that speak Spanish. The Arbors seemed like the best choice of what I'd seen. We couldn't handle it ourselves and thought this would be the best for her but she's happier at home. She hated being away from home.

Place seemed pleasant, well run clean. Price was $4500 which is a little high for her Income

They are a very good community. They were very friendly and really helpful. They would not take our loved one because of their situation but they were our first choice. The community is very clean and well maintained. I would recommend them to anyone if they will take you.

The Arbors was most reasonably priced in comparison to other communities. We had heard a lot of good things about them. The location of the community was very convenient for our family. They also offer memory care so it allows a resident to not have to move to another community if they need more care. The setting of the community is very pretty with seating areas. The only issue we had with them is that there was an issue with our loved one that we had to find out from our loved one, they did not call to inform us about the situation. They could have a little better communication when it come to the care of your loved one.

It was a nice facility.

It was a really nice place, but not the perfect fit for my moms needs (can't assist with wheelchair and not sure mom can manage a wheelchair on her own)

simple, love it. very nice all the way.

Also visited The Arbors at Hauppauge. The young woman who showed us around was also very pleasant and informative. The prices were somewhat within our range and the facility was really very well maintained. Again thank you for this opportunity.

this place is lovely. Staff seems like they care. We hope this works, I remind mom that it is a respite placement ... not forever.

We had a good tour experience with The Arbors, but they were not able to accommodate the level of care that my loved one needed.

We have had a couple of issues, the number 1 issue is that the employees are not coming into my parents room as often as the care plan says because my dad has 24/7 care coming in. My father is diabetic and they keep offering him foods that are not on his diet. He is supposed to get his levels checked 4 times a day and given insulin shots, in the last week they have failed to check 4 different times. They say everything you want to hear, but the follow through is not always there. I would recommend the assisted living side, but not memory care at this time.

The staff at this community were very helpful with determining which community would work best for my loved one. This community did not seem to offer the amount of staffing needed to care for my loved one. This was a nice community and I would recommend taking a look at it.

My mother has been there 2 weeks and it is a period of adjustment for her. The staff is friendly and attended. She is very satisfied with the food and her room. Make sure you know what your are signing. We had to put a deposit on an apartment that she did not go into 15 days into the month plus pay the whole months rent with no prorate.

I don't have any real issues. My mother is in transition program. There is an awful lot of time where the residents are just sitting on the couch. When I see people sitting in those couches they are generally falling asleep. I would like to see more interaction between the staff and the residents. The cleanliness of the facility is excellent. Everyone is very friendly and nice. Everything else seems to be going good.

The arbors at Hauppauge is very warm and cozy and the décor is well appointed. The staff are GREAT, especially, Melissa, Nancy & Dana. They really develop a relationship wit the resident and the family and do a great job engaging both the resident & the family. My biggest challenge with the Arbors is that if your loved one requires more attention that just routine assistance, this is not the place. My mother suffers from moderate dementia & need a lot of cuing, reminders and direction. Although we were told in the beginning that she might need too much assistance but they would be willing to give it a try, after about 2 weeks week, we were told that we would need to find another community for her. My mother really couldn't understand why they were making her move & now we needed to begin the search for another community that was affordable and would be willing to take a resident with moderate dementia. It was challenging to say the least & trying to explain it to my mother was more of a challenge. What really annoyed me & turned me off was that the Executive Director not once spoke with us or my mother but left it up to his staff to explain, knowing that we had a challenging situation. Even the day of the move out when my mom was saying her goodbyes to the staff, who all loved her, the Executive Director was in the lobby, saw us but never acknowledged us or spoke with us. Only when my husband called to complain, did I receive a phone call from the Executive Director. In addition, In lieu of the circumstances, I think we should have received an entire refund of the $3000 community fee, rather than 1/3 ( she ended staying 2 months before we were able to find another community). If they are not able to handle residents with dementia, they should state that in the beginning and not accept them as residents.