Ark Post Acute Network

I gave this place a good review earlier and now I want to take it back. They charge you 2k a month for literally nothing. They talk up a good game and say how they do all these things...and they do little to nothing of it. In two months, they cleaned the apt once...it is suppose to happen weekly. They refused to clean the bathroom. My 70 yr old mil had to clean her own bathroom. She might as well get her own apartment. They give little to no care in assisted and can't even help an old person who weighs about 140 lbs off the floor when they have fallen without hurting themselves. Seriously? What the hell are we paying them 2k a month for? What part of assisted living do they not understand. My mil could get a regular apartment for half the price for all the "assisting" that she is getting. And as soon as the lease is up, that is exactly what we are doing. Oh and to top it off, the director told a man dying of brain cancer that he had an attitude problem and had the choice of being kicked out or sent to a psych ward because he had fallen and did't help the ONE aid who came to help him... to lift him up... He didn't help her to help him off the floor. He was dead weight. Could it be that he has no balance and was afraid to move? The director admitted he had not fought against being helped up...he just didn't help either. So he needed to be in a psych ward... are you freaking kidding me??? They seriously need better administration for the assisted living part of this place.

The Atrium quoted me a price of $3000 as a a flat rate for care for my mom being fully aware that she needed assistance will all daily needs. Then after 3 wks thy decided I needed to pay $1000 more because hey hired an overnight sitter for her without my consent or approval. They suddenly decided that the prescribed CPAP for her sleep apnea, which she has used with no issues for 3 years, required an overnight sitter. When I fought it, she was sent a discharge notice. So I complied because it was too much trouble to move her after our cross country move and new job. Then last night one if the workers at the Atrium put the CPAP mask on my mother and thee was no air flowing through it. Thankfully I checked it and they corrected the problem. I am looking for a new facility!!! I do not recommend this facility at all! Always seem short on staff for memory care unit! Another time I went and my mother was in her room throwing up and I had to go room to room to find a worker to help her. Another time a worker let her slip out of her wheelchair into the floor while the worker was holding a puppy in one hand instead of using two hands to assist my mother. Sketchy administration and poor patient care!!!