Belmont Village

My husband has been a resident in Assisted Living at Belmont Village Westlake Hills for 3 1/2 years. During that time, we have gone through surgery and hospitalization, multiple falls, and ongoing monitoring of several medical conditions. The staff, to a person, has been attentive, cheerful, caring and competent. Oh, and then there's COVID - which they have managed as well as professionally possible. The Executive Director has recently stepped in personally to quickly handle 2 situations in my husband's best interest which were clearly "above and beyond the call of duty." Having previous experience with 2 other facilities in Central Texas, I cannot say enough positive things about Belmont Village Westlake.

Clean and updated facility, Circle of Friends Program seems like a good fit for my mother, convenient location, facility layout is a smaller footprint with several stories so might be less confusing for my mother to navigate, no outdoor walking paths, several room options but expensive

The staff members at the community are fantastic, and the most important thing there is the care our loved one has been receiving and it has been amazing. We cannot think of anything wrong. Being far away from the community, we are so astounded every time they reach out to us, it is constant communication and updated on our loved one.

As an advocate for seniors, I had the fortunate experience to be in the community and see staff and resident interactions several times prior to the pandemic. This past summer I had to find placement for my client with mid-stage dementia in an assisted living community with memory care. I vetted 3 communities via phone, and Belmont was the standout. I waited to post this review to see if my expectations would be met. After 6 months of working with them, Belmont earns my 5 stars for excelling in communication, customer service, going well beyond the call of duty during the pandemic, excellent nursing staff, longevity of helping staff, fantastic PT services, and successfully transitioning my very "tough cookie" client with patience and care. All staff from top to bottom continue to make him feel welcome. I sleep very well at night knowing he is in friendly and capable hands when I can't be there.

We chose Belmont Village West Lake hills because of the activities they provided and their programming for their Alzheimer's residents. They have circle of friends program and we thought that would help my mom with socialization. They have an educational staff and I think that has really helped, it is a very unique program. For a dementia resident, I would highly recommend it even though it is costly. It is very clean and the staff is very attentive, they have a great staff to patient ratio. They have done everything they could possibly do to allow families to come in and visit during covid. They bring a lot of personal attention to the families and really want us to have that socialization with our loved ones during this hard time.

we were impressed by the joyful atmosphere. The staff is friendly and efficient. The community is very nice. I would recommend this community to others. I fell this community is one of the best in the area. The community is very secure also

We chose Belmont Village because my mother needed more care than her previous facility was able to provide, As it turns out the marketing person knew my parents from her past facility. The location also played a big part in our decision as well. The room sizes here are on the smaller side, my dad has a small studio and my mom in memory care was sharing a room. Overall, the staff has been very flexible with everything going on we would recommend the facility.

The community was great, and we are very happy with Belmont Village Cardiff. There is a high turnover staff, but they still seem to get to the residents. They still have the tried and true caretakers for the residents. There are lots of activities for the residents to choose from to participate in. You can call anytime and setup a Zoom meeting, and you can be as active in the care for your loved one as you would like.

?We recently moved my mother to Belmont Village. She had been living with us. Decisions like this are always difficult. Our situation was made even more challenging by the pandemic. The Belmont Village staff has been extraordinary in every way, both before and after my mother’s move. Immediately prior to the move, my mother was in a physical rehab facility. The Belmont Village staff worked closely with the rehab facility to facilitate everything for us. At the same time, the Belmont staff provided me with the comfort and assurances I needed that everything was going to be OK. Since my mother’s arrival, I could not be more pleased with the care she has received and with all of the calls, pictures, and videos we have gotten from the staff, giving us confidence in the high quality of her care. Like many, we are looking forward to a time when the current COVID 19 restrictions will be lifted. In the meantime, we are extremely grateful of the wonderful care my mother is receiving.

We had to move Mom into a Memory Care/Assisted Living home quickly after she recovered from emergency surgery. We had a few days to make a decision and to orchestrate the move. We were/are very impressed with the quality of the facility, the anticipated quality of care, and most of all, with the understanding and assistance of the admissions personnel. When had to make the move for Mom, our mind was well made up. The admission process could not have been made easier by the head of Community Relations. She expertly walked us through the process, kept us apprised on a daily basis, arranged numerous Zoom calls, and walked us through the paper work and financial arrangements. Everything advertised was done expertly with care, precision, and concern. Once Mom moved, her entrance was done expertly. We have ultimate confidence in the staff at BVLP and are very pleased that Mom is there. She is settling in nicely and loves her new home.

Our experience with Belmont Village, and especially the director of community relations, has been extraordinary from first inquiry until move in. This is rarely a straight line as moving your elderly parent takes a lot of planning and consideration, especially in the time of covid19. They exceeded every expectation and over-delivered on every promise. The staff are professional, caring, thoughtful, kind, attentive, knowledgeable and all with a very personal touch. We got to know them through personalized videos, long before my mom arrived and given the significant complications of moving during a pandemic when her four children were spread all over the country, Belmont Village stepped in and took care of every detail. She was greeted with flowers, a ‘welcome home sign’ and their therapy dog, which for an animal lover was an immediate comfort. The building, apartments and common spaces are just beautiful, but the staff is over-the-top fantastic!

Our very independent but stubborn dad needed to rehab from a recent hospital stay (too many stairs at the house) and The Belmont is in our neighborhood so it was an easy decision. We've all found the staff to be exceptionally helpful and dedicated to the residents and their wellbeing. Dad says the food is fantastic and his conversations with staff and residents have been interesting and stimulating. The staff take the virus very seriously and have established dedicated practices to make sure everyone stays safe. Dad gets healthy food, great socialization, physical therapy and check-ins from the nursing staff - they've made him feel quite at home.

Our favorite place so far in the Asst Living/Skilled Nursing category.

Considering, but apartment prices and distance are not as favorable as other facilities. Seems to have a high level of care for my parents. [name removed] was very responsive and got back to us right way with the detail that we requested.

Considering, but apartment prices and distance are not as favorable as other facilities. Seems to have a high level of care for my parents.

We have had an amazing experience at Belmont Village. The food is wonderful, They have 2 set choices per meal and if you do not like what they are serving you are able to order anything else that you want and they will make it. I would absolutely recommend.

We have been thoroughly pleased, our family and our loved one love it there. We needed a facility to not only test our loved ones insulin levels three times a day, but also to administer the shot, they do that there 24/7. They are certified for their diabetic meals, and every month they email us the results of her insulin tests and blood work. They are very hands on. They recently remodeled the downstairs kitchen area, and it is immaculate. Prior to COVID they have movie nights, singers, workout classes, yoga and bingo. They have a bus that would also take them to different shopping places and ever hiking. Our loved one has a small apartment with a kitchenette. It is expensive, but it is in a great location. The location would be a five out of five, it is not cheap, but with everything they have to offer we feel that we are getting our moneys worth.

I have to say that the facility and quality of care is 5 star. My dad is a resident there and he gets all the help and attention he needs. Overall, it gives my family and I such peace of mind. We couldn't be happier.

Staff could not be nicer. They are always pleasant and helpful. [names removed] are the best, a true asset to this lovely community. Mom loves the food, never complains about this. Mom would love for there to be more bridge players as this is her passion so anything you can do to introduce mom to new bridge players would be greatly appreciated.

The memory center takes great care of my wife. The personnel are friendly and nonaggressive, and she has adapted well to them. The ladies have made friends with her and she has fun with them. [name removed] (PT) is a true angel. He has excellent knowledge in providing care. Yoga classes, pool exercises have been great. We enjoy the food.