Cardinal AFC, LLC

This community is not making us happy at this time. We have had to talk to staff about a few small things, but they do seem to cancel often to bring things to their attention. My father is not pleased with the memu. My father was not able to see a nurse when he was ill. The staff are very nice, but have a hard time with follow up on issues that need to be brought to their attention. At this time I could only suggest that families take a tour of this community for the care of a family member

Before we even moved my mom in they said they would have the room cleaned and cupboard moved, they did not do it so we had to move her in to a dirty room. My mom has been there for a little over a week now, her room still has not been cleaned. I was sitting there visiting one night and they forgot to bring her supper and when I went to them and asked where her supper was, all they did is apologize for not feeding her and never once asked what they can get her to eat. And there was one night she asked the caregiver for a pain pill and the nurse never brought it to her. Starting to get a little concerned about this place and it has only been a week.

TERRIBLE

Owners are not up to the task of providing safe and caring environment. Moved mom out to a better and safer place in summer 2024. This used to be a [community removed] but care went down in 2024 with new owners.

The Exec Director ("Exec Dir") left in [date removed], following many others who have left after private equity bought it in [date removed]. New management (the interim Exec Dir and now the new Exec Dir, have compromised safety and take no ownership when residents are hurt. Although there is some incredible staff still there, there aren't enough of them left to make this a safe place for mom.

The biggest concern that we had while our loved one was at Sunrise of Rochester, was that they were giving our loved one 5 times the amount of medication dosage for months and months. Our loved one had lost multiple items and clothing that they were never able to find. When our loved one had covid they kept her sedated to keep her in her room. The staff were amazing but the upper management was just atrocious .

We moved my loved one in a few months ago and the day we moved him in we had lunch and the lunch was fabulous. Within 2 days of him being here the chef was not here anymore and the food quickly went downhill. He was getting cold meals delivered to him with no condiments. One of the reason we moved him in was because he needed assistance with personal hygiene. We asked for 2 showers a week and for the first 2 weeks they did not even come by. In 2 months he only had 4 showers total. All of the things that they promised in the beginning have not been carried through with. It is a poorly run facility and it has not been a good experience for us.

What they say you're going to get at the beginning is totally different than what you do get once you move in. My loved one is not mobile, and they were supposed to put her into bed every night. One night they left her up all night, and she then ended up going to the ER because her blood pressure dropped so much, and she became unconscious. The phone is usually right by her, so she called me three times to tell me that they still hadn't put her to bed. So I called and I called and I called, and kept going to voicemail. Finally someone answered and said she would put her to bed right now. Instead of transferring my loved one to the bed, she left her in her wheelchair and laid a pillow on the bed for her to lay her head on, and she moved the phone so my loved one couldn't call me. The paramedics came and got her, took her to the hospital, and they found open skin, like a diaper rash. So Azpira Place was not changing her on the routine they said they were and that they were supposed to be. From the hospital, she went to a rehab center, and now she's home with me with home health care. Because of our experience at Azpira Place, I'm having a hard time trusting putting her anywhere else. Their lack of concern from the director and VP was disappointing. They promised they would call me and they still never have. My initial impression of the facility was that it looked fine. I could smell urine when I would come in sometimes, but things looked clean enough. Certain staff were awesome and would call me on a regular basis. But when the incident happened, it all shifted. And now no one will speak to me, and nobody has called me back.

I no longer live in this community. I was supposed to get certain cleanings of my space. I didn't see my cleaner more than twice in the time I was there. I believe I was one of the younger residents. Some of the staff were short, snippy, and unkind. When I moved in, it was supposed to be independent living. I would get yelled at by the staff when I would stick my head out of my room. There was no communication to us about the pandemic, and if anyone was sick in the community. I believe everyone was declining in health since we couldn't be out of our rooms. The community didn't hold their side of the contract. The food wasn't good, menu wasn't good, and it wasn't cooked well either. I wouldn't recommend this community to anyone.

DO NOT GO HERE. [removed]

The employees [removed] food from the elderly and other possession that do not belong to them. Then when returned they are not in the same condition that they left with. Facility is good but do not leave anything of value in the room that you do not want the nurses to take. When the person you love dies make sure that you have anything out of the room within two weeks of the death.

This was the ABSOLUTE WORST home for memory care !! They had inexperienced staff. Very rude to the residents and didn't care for the needs of the residents .. I went in at 2:00 am to check on mom .. I went at all hours of the day and night ... Only to find mom in the bathroom with the laundry bag between her legs being used as a adult diaper .. It was saturated in urine and feces. Her other clothes were in the closet, wet and smelled of urine . That's all I will say .. I removed my mother at 5:30am and all of her belongings ! I did NOT pay Sunrise the balance of I believe was 17,000 and they DIDNOT bother me for it if you know what I mean ... I could have sued the day lights out of that place .. But didn't because of who we are and what we believe .