Cardinal AFC, LLC

Staff were very nice to my mom. Usually respond quickly to emails etc. Food could be better-usually cold when served-at least times I've been present at meal times.

No one came to welcome, my loved one the day we moved in. The care is ok but they don't seem willing to work on alternative ways to deliver care that is needed. It's fair - they talk good talk but but not a good walk.

The clearly have a lot of staff turnover and staffing shortages - they had addressed that this week with a large one time assessment and a rate hike. I hope it will help them catch up with needed enhancements with staff benefits and deferred maintenance. There are a lot of agency staff working here at the moment and a lot of turnover in the actual Sunrise facility staff.

Huge transition right now - they are having a hard time keeping staff they are working on hiring new executive directors, medial office staff, maintenance and house keeping. Communication is not the best right now because they are spread so thin. The day to day staff members we encounter who are there and who are loved ones encounter could not be nicer, they are so sweet and friendly.

one-hour visits in a special room, so I can't go in his room. Common spaces I've seen have been clean. Lady at front desk is very friendly and very helpful . A couple of the people that work there give some pushback when it comes time to be buzzed in and buzzed out. They couldn't find his shoes the last time we had to take him to an appointment. I haven't noticed that he smells when I pick him up for appointments. But when they dress him for appointments they just put him in pajama sweats when he does have nice clothes sets there. I always let them know days before, and then the day before, that he has an appointment. And then they say they didn't know I was coming when I arrive to pick him up. From what I hear form other people, it's like that in every place. I've talked to the nurse a couple of times, and one of the caregivers, and the only time they contact me is if there's an issue, like a fall, etc. I haven't had any updates on medications or anything else. I take him out for pedicures after a fungus issue that occurred at the last place we were there. There is a podiatrist that would come in, but they charge $65 just to cut his toe nails. Although I guess that's standard for all facilities. They've also not been willing to assist with nose and ear hair trimming. They did ask if he had a razor, but the other place wouldn't let him have one. I don't know if they're reminding him to brush his teeth. He has to have step-by-step instructions and prompting. You can tell more about that kind of stuff when you're able to go into the room to visit. This memory care unit is a lot smaller, about 15 residents. So I thought he would get better care. It's better than what it was at the other place, but still not what I would expect.

I have very nice meeting with [name removed]The facility was ok . The facility looked a little dated. Not sure why . The rooms would really work for Mom

My mother has been at Waldon for two weeks and we initially had some concerns about the consistency of her care. Once I expressed my concerns to management, they were resolved quickly and a new system was put into place. I am extremely pleased with the quick response I received. I would recommend this facility to anyone who is looking for a friendl, caring place for their loved one!

This facility was run down and weirdly designed. The operation looked sloppy and poorly managed. On the memory care floor, people were stacked up shoulder to shoulder in front of the community TV. Not for us.

The staff here did a very nice job with our tour here, they took their time showing us around and they answered all our questions. There were a lot of amenities for the residents but my Aunt did feel that she would be a good fit here.

I only visited this community once and it looked like a pretty good place. The person I toured with was friendly. This community was just a little farther away than what we were looking for.

The facility would be nice for assisted living but the memory care area that we need was very small and had shared rooms.

The level of excellence that we expected was lacking here, but if you are on a budget, then this place is great value for the money. My dad doesn't really like it here and we rate the overall experience in the 3 star range.

We visited this community while looking into care options for a loved one. This place seemed nice enough overall, although the atmosphere left a little to be desired. The facility itself was well kept and clean, however it didn't seem like an overly friendly place. Not many residents were out and about when we toured, and the staff did not seem overly warm either.

8/15 Rcvd email, they do not allow smoking anywhere on their campus. Called and spoke with Tambry Cundiff. She said they will do an assessment either at home or at the facility to determine the level of care. They have rooms ranging from studio (one room,) to shared apartment with living space, private bedroom, shared bath. Depending on level of care, price ranges from $79/day to $160/day

This was a nice facility. I did wonder however if the busy wallpaper would be too much for Mom. The gal they thought she would share a room with was a sweetheart and I think they would get along just fine. Just not sure how she would be in that situation. My concern here was she would have to be in the "secured" area as they do not have "secured" doors and if no one was at the desk the client could walk right out of the building. I did like the activity director. He seemed to have alot for them to do.

Requested information from here. must request again, did not get it yet. Think that was my error. Just emailed for more info 6/7.

The staff is nice if you can get them to do something with a resident. Most of the time, they are sitting around just having a good time with each other and not with the residents. The residents are who alone are left alone and staff ignores them. The food is awful. Chicken is generally undercooked. The hot food is seldom hot and mostly flavorless. The pancakes are usually cold and hard like they were left on the grill to long. Even after the new owners took over. Everything is not only the same, but worse, because then, the old staff, who at least knew the residents no longer worked there. No one knows what anyone else is doing, nor do they know what they should do.

The communication is horrible with the manager. Food is all frozen crap, meat is often tough my dad can't chew it. One night I saw what they brought to his room and it was a small dinner roll, small canned fruit cup and about 1 cup of some type of casserole. My dad is 270 lbs. That wouldn't be enough for him. His room isn't the cleanest. Brought back his laundry all in a heap to someone who is in assisted living.

The management is very difficult to deal with. They never get back to you! They always have a turnover in staff. I wish we had taken him to other places to visit but sadly we didn't . Food not great at all. Very institutionalized. He has been enjoying some of the activities. They do try to plug him in.

Do not place your loved one here, they will not be properly cared for here. There was a lot of medication issues including lack of the medication that my loved one was to receive, and my loved one didn't receive them. The community's source didn't have it and there were days, my loved one didn't receive the medication. There was lack of communication with the family to notify us of this challenge. There was a lack of transparency by the community as well. The laundry was not getting done regularly in a timely manner. Due to the laundry not getting done in a timely manner, my loved one sat in soiled pants for about a week. There was no linen changes for a month. These items were to be included in the monthly fee the family was paying. There was no follow up on medical care. These requests were made by the family through the family requests. It was a horrible experience for my loved one and the family. We would make the community aware, and they would promise to look into it or follow up on it. However, there was no follow up by the community to the family. There was a nurse change during my loved one being here. The new nurse stated they were made aware of the issues in the community. The new nurse attempted to provide course correction and give proper care, by the time this was being implemented the family decided to move our loved one out of the community.