Chelsea Senior Living

Only apply for memory care if your loved one with dementia is quiet or timid. They are unequipped and unwilling to care for other non-aggressive manifestations of dementia (some inappropriateness). Lack of transparency with family. They left us in the lurch a few days before my husband's planned discharge from rehab. After we had put down a deposit (refundable), picked out the room and furnishings and had packed up his things at home. They had assessed him 3 weeks earlier and had concerns they never shared with us. We were totally blindsided.

This place sucks It's horrible.

There is no way I would ever send a loved one to The Chelsea at Greenburgh. They seemed abrasive and uptight.

My family had a terrible experience in the Maple Point Dementia Unit. They sold a false set of goods and didn’t properly care for our Mother. Not only were mistakes made with her health care, but even more so, her emotional care was nil. They did not seem properly trained to deal with the many things that come along with Alzheimer’s

Looked like it was a converted hotel because it is. Very friendly, but place had a feeking of being old. SLight odor as we walked around. Looked at a room and walked right into a spider web face high! Not worth another look

I showed up early to drive around the building and it was horrible. It looked old and decrepit. The sidewalks were all broken, the paint was peeling off, they had rod iron railings. The location is also not good, it is right off of the highway. I cancelled the tour after seeing the outside and a week later they decided to call me. I explained why and they told me they were about to re-do the whole outside.

My beautiful aunt resides at Maple Pointe at Rockville Centre. She died [date removed] 36 hours after I received a call that she was not doing well. After speaking to them I was to believe she just passed in her sleep. Covid? Who knows, that’s what her death certificate said. Covid? Maybe it was the bills I received for a z pack and hydroxychlorquin. Was the meds administered? Who knows? Let’s fast forward to [date removed], first time I was allowed to collect her belongings. I was happy to finally able to give my aunt her last wishes, to pass her most precious jewelry onto her granddaughter and family members. I was happy to know through Numerous phone conversations that her belongings were locked up safe and secure in her room, with nobody being able to go in or out. Well it was not to be. Her room was devoid of all valuable items. No jewelry, collectibles not even a nickel in her wallet. Here’s what I want you to know before you put your love one here. After the police came and questioned the staff, I was to learn almost everyone has a key to her room and there are no cameras that would be if any help. Are they sorry? Sure. Will maple pointe do anything to try and make things right? Nope! I wish I could say something positive about this place but I can’t. The staff seem nice but beware they lie a lot.

There was a myriad of issues we had experienced with this place. Cleanliness, staff , food care are at the top of the list. We regret putting my father here. We subsequently moved him to another assisted living and he is very content.