Embassy Healthcare

The staff has made my mother feel very welcome and a part of the community. They have been wonderful about communicating my mothers needs and identifying services that will benefit her.

My family was very pleased with the care that our sister [name removed] received over the course of 2 years. [name removed] had severe dementia. The staff took care of her needs everyday.

My mom seems to be doing really well in this community since she moved in. She has tried some activities and gone to some outings and it was good. We have had a positive experience. The meals and dining services seem to go good, my mom does not have a complaint. I like the staff and it is positive and they care about my mom and the other residents. They were available when we needed to move.

The staff at this community were quick to respond and notify me when my loved one fell. They brought her flowers and checked in on her when she was in the hospital. She likes the daily exercise class and they have a movie night a couple nights a week. She has no complaints about the food. The staff are friendly and always have a smile on their face. They have a pond outside with two swans you are able to feed. They offer coffee and snacks during the day. This community feels like a family.

Treatment and follow up has been outstanding

Thank you to the staff; so caring, friendly, and kind. What a wonderful group of people. Can not say enough about how they treated Mom.

My mother has only been there for two weeks but in that time we have only seen very positive aspects about her care. She says the meals are fine, both residents and staff are very friendly and helpful, and the activities are great.

Mom is a handful to take care of, she constantly removes her pull-up and the plastic sheet from her sofa. [name removed] staff all knows Mom by name and are super friendly to her and family.

When it comes to the friendliness of the staff they are great and caring. The activities are better for the females rather than the males and they are working to improve that. We would absolutely recommend this community to other families based on the experience we have had so far.

My loved one is currently a resident at Shelbourne Personal Care and the overall experience at this facility has been very good. My loved one seems to like the staff and also enjoys the activities, but does say that the food is not so great. Overall, I would recommend Shelbourne Persona Care to others.

Putting the People you care for in a facility is hard on its own but overall care is good. I would recommend the facility if the loved one is Mobil and not as wheelchair bound as my loved one. The management staff are on top of their items they are handling but there is some disconnect with the nursing staff that actually handles the care. 8 out of 10 caregivers work wonderfully with the clients but there are always a few that spoil the bunch.The therapy group and the hairdresser that we have dealt with are wonderful. Loved one was pleasantly pleased with the kitchen and food. I have dealt with a couple facilities and this one is one of the better ones.

My mom was a resident at The Lakes at Jefferson for a short time before she passed away. I think that the place was beautiful, but the management was very slow to respond to anything. I also don't think that my mom got the assistance that she needed for her age. I feel that the staff needs to be more hands on with the residents. For example: my mom needed help to get to the bathroom. After they got her there they would leave and wait outside her room with the door closed. I feel that someone should have been there with her given her age. Also, they would send in very inexperienced staff who didn't know how to handle her. Of course, I understand that with Covid staff was short and hard to find. The experienced staff was very good. The Kindred Hospice team was fantastic. Compered to her last facility, this facility was much better and I would recommend it to anyone.

Nice place, but it took them way too long to start helping my mom with her care. There were some health scares with swollen feet, etc, that remained unnoticed. That should have been addressed immediately. They took her inhalers away. And she needed them as she has COPD. People were very nice and they enjoyed the activities. Food was a bit salty at times for people with heart issues. Other than that, they liked the place. But they are glad to be back home while they still can.

This facility is a good place and has been so good for my loved one. They're always friendly towards my family and try hard to help with all of my loved one's needs. I visit twice a week at different times of the day and it's always great. The food is good quality and variety. They have a good variety of activities and try to do a lot with those. There's always something going on with their activities. Communication with the family is good. Anytime I call, I always get a response. I'm able to communicate with the nurses and aides as needed. Housekeeping is often and my loved one's room is always clean. Overall, it's been a good experience. I would recommend this facility to family and friends. This facility is the most affordable place that we found in our area.

The bathrooms could be cleaned more often. Most of the time, my loved one likes the food. My loved one likes the activities. Overall, everything is fine.

This community is beautiful. The staff takes good care of my father and seem to have a good time. Everyone is so friendly. The food is good. The staff seems to really care about their patients. The staff includes the family in a lot of activities for example they have a thanksgiving dinner that they invite the residents family to.

Was looking for a care center for my wife, had a nice friendly tour here. They seemed to have many of the options that we as a family were looking for in care for her.

Assisted means assisted. Know what care you need. Tessera was great. My loved one ended up needing nursing home not assisted and not memory care, so she went home.

While no place is perfect, Tessera was a cut above the other facilities I dealt with. The staff were always helpful: [name removed]at the reception desk, and especially the sales manager, [name removed], who went above and beyond helping me get my mother in there. My mother was always treated with respect and dignity during what ended up being the last few months of her life.

From what I hear, during the day time (primetime) when their A team is there, its great. I understand finding good people and enough people can be difficult. I think they may be understaffed and could use a little bit of help at night and on the weekends. I also understand that there isn't a need for a lot of nighttime staff because the residents are sleeping mostly.