Embassy Healthcare

My biggest complaint is that it smells. There is a very, very heavy urine odor out there. There are some days it is overwhelming. Otherwise the care seems to be okay. I am a little disappointed that for dinner it seems they always serve sandwiches. Lunch is the big meal and then dinner is sandwiches.

I think that moving in and everything went fantastic. We had a lot of help during those times and with the issues involving that. Maybe a little bit better organization with the activities when my loved one first moved in would have been good. Tt was a very positive experience.

I really like the facility and the CNA's are awesome. But something needs to be done about the turnover of nursing staff. The CNA's are often overworked because of the lack of nursing coverage. I would hate to lose the great staff of CNA's that you have there because of the lack of more help.

This was the second facility I brought my father to. What a difference!! My father struggles with his memory, but Seasons Belleair is structured extremely well. This has helped him with his daily routine. My father commented on one of the staff members shirts that he remembered them wearing the other day. From the daily menu, (Which is Phenomenal), to the open feeling you get when touring the building, and the genuine cheerfulness of the staff, I can't imagine my dad being more happy.

We toured this location when we were looking into options for a loved one. It was a nice clean place, and the staff were all very friendly and helpful, but it did feel a bit institutional compared to others that we looked at. This was a nice enough community, but we didn't think it would be the best fit for our loved one.

We chose Rockport because of the value, the price, that's why we initially checked it out before any of the others because of the price and then we realized that it was really nice and clean. The only complaints they have is the food. When we first visited we tried the food and it was okay but I guess they're saying it's getting worse. We haven't spoken with anyone about it yet, but they're really really disappointed in the food and they're saying a lot of other people are too. I wish they would have an activities person, or a couple, that really goes around to people and knocks on their door and encourages people to get out and do things. My mother in law sits in her room with the curtains pulled and sits there all day; if they had people that would really encourage them to get out and do things that would be great.

liked

Staff very helpful and welcoming. The place was very nice.

The apartments are spacious and clean and the community was homey and welcoming. The Administrative and Front Desk staff are wonderful and many of the staff members are extremely kind, gentle, caring and attentive. There are, unfortunately, a select few staff members in key positions that are snippy and rude which may be because the facility seems to be understaffed. Overall a good place.

The CNA's are excellent and the activities are plentiful, fun, stimulating, and enjoyable. they serve a Mediterranean diet, which is helpful for memory. Seasons is still experiencing growing pains. They have not been open for a year yet and they are still in the process of getting the perfect staff. There has been some turn over in important staff and this affects the care level of the residents

We toured this community when we were looking into options for my loved one. This community was a nice looking place, very clean, and the staff were friendly. I really appreciated that they were direct and upfront with us that the care needs of our loved ones were a bit beyond what they could provide.

Added montnhly services can add a lot to the bill.

My loved one was previously a resident at Lakeview Personal Care and overall the experience was okay. I've heard that they have made changes and it's different now.

The place felt very "homey" when I toured & Jackie is very kind. Every place has room for improvement & overall my mom is happy! They are very caring & I felt that they truly liked my mom. I did not see attempts at any personal care & often smelled urine on my mom. They did not (as requested) inform me of med changes. There was not a lot of staff at any one given time & I had to look for them occasionally.

The pendent our loved one received never worked so when they would push the button for assistance nobody would come. Our loved one would have to call us so we could get ahold of the staff and tell them what is going on.

Our tour at Seasons Largo was just okay. When we walked in front door, it just didn't have the same liveliness that we experienced elsewhere. It wasn't depressing either. Just not lively.

Seasons Belleair was fine. But it didn't seem that they had as much going on for the residents to do as another place that we toured at.

Picked up packet. A bit far from North Royalton. More an over 55 community than independent community (not many people around). Dining room and 2 meals per day.

Scheduled a tour through A Place For Mom. When I arrived, no Receptionist on duty and I stood in Reception area for several minutes before anyone spoke to me. Person I met with did not know about my appointment and was unprepared. On the plus side: there's an aviary; the residents of the memory care unit were clean; the nurse on duty was very helpful. The decor is nice.

When we toured this facility, we found that it was fairly okay. The people were very nice, but the building looked a bit dated and old. Another concern that we had was the fact that they segregate residents based on level of Alzheimer's, so my mother would have had to constantly change rooms if she were to reside here.