Enriched Senior Living

Cost for the 2 weeks of stay 1. Not very satisfied if all information I was to provide. Considering my father DIED! they fake it so much just to get you in the door. They quality of care provide #0. Plus no one answers phone when you call ?? Hopefully new owners got rid of the dead weight management team and some of the employees

They are bad!! They have had constant turnover. The food is terrible. They serve pizza and chili, and serve the food on paper plates. They are awful, and I would never use them again. They need to get a better food plan/menu, they have no security/safety, and they never answer the phones. They have had a change in upper management in the last few months. The only thing that is great, is the location.

There are a lot of complaints about the FOOD. That is, the quality and the portions. I have talked to the Food Service Director and the Director about this.. We'll see if things get better...

We were looking for something more than just a room for assisted living, more like an apartment. The tub in the bathroom was step in and that would not have worked for my loved one. Other than that, nothing special really stuck out to me about NewForest Estates.

I was able to have an in person tour and it was not very interesting at all. New Forest did not really stand out, it is in a woodsy area and it just seemed like it needs a lot of repairs.

The ladies who do the work and the care are very good, however the management was severely lacking. There was often only 2 ladies there for all the residents and we did not think that was adequate. There was also no director there at the time, and we are not sure of the reason. Due to the lack of staff, they weren't able to get back to us ever. We would call and we would rarely get a call back.

Sometimes there is no hot water for bathing, laundry, washing dishes. Security issues – no lights outside and in the breeze ways. Gates that don’t lock, “in-house” [Removed]. Large turnover of staff – cleaning, food, maintenance. Sometimes the kitchen runs out of certain food items.

NewHaven is beautiful on the outside. However, it is very poorly managed. Management has a defensive posture, is reactionary and not proactive. The staff is unappreciated and underpaid, so it's a revolving door. It appears that profit is of higher priority than patient satisfaction and patient healthcare, as food is subpar, eachshift is understaffed and resident rooms are not kept clean. I would NOT recommend New Haven of Kyle.

Not a forever home as expected and needed....New Haven needs to improve their skills in most areas of care and support. Caregivers are caring enough but administration is apathetic and though it is a lovely place at first glance....needs so much more.

This community used to be worth the money it charges. Unfortunately, the dollar means more than the patients, grounds or building. If you look closely you will see it is a glorified nursing home. Patients parked in front of the TV, broken equipment, dirty chairs and towels covering up stains from urine on furniture. Please make sure you take a COMPLETE tour looking at EVERYTHING before you spend this kind of money.

My parent has been a resident there and yes, albeit new and aesthetically pleasing it is wrought with problems! Unhappy staff and constant turn-over! Residents left alone, staff not showing up, poor attitudes, cost cutting measures and so on..... Please ask many questions before putting your loved one there. They put on a very good show up front to get you in ( like many places do) and then the problems begin! For the money they charge, they need to really step it up!!

I arrived about a half hour before my meeting however I'm sure nobody was really expecting me. The front area was incredibly busy and loud. The young man at the front desk was just totally unprofessional he never followed up on my waiting. I Benchley left without a tour but I could tell from my first impression that I would not want my mother-in-law to stay there. On my personal skill of 1 to 10 I would give it a 4.5.

Loud, chaotic, in the dining and common area. Phones ringing off the hook, calls being made on speaker phones that could be heard from a room away. Residents seemed like they were cattle being herded into the dining hall. Dad doesn't do well in loud or chaotic places. Strong smell of pinesol in the common area near the dining hall (not good for mom as she has severe asthma and is sensitive to this). Bathrooms in common area smelled disgusting. Residences have the feel of an apartment complex with a few touches thrown in for seniors, such as elevators, no slip walkways, and a dining hall - residents didn't seem very happy. Outside of the dining area/sitting room, we were told the main common areas that qualify this place as a retirement community are outside in the courtyards and around the pool....in San Antonio where it's 90+ degrees for 5 months out of the year?? Library smelled disgusting. 30 minute drive in traffic from our house..not optimal. Staff acted like they were apartment managers, not senior living specialists.

I am not happy with what happened with Forest Heaven. I was disgusted with their service, and they took an $800 deposit off me, and never did anything for me if that's how they care about future tenants. I am glad I never moved there and I would never recommend them to anyone.

My loved one was a resident at New Haven Assisted Living and Memory Care of Wylie. Her experience at this facility was not good. I absolutely would not recommend this facility to anyone. It was not a good experience for us at this facility.

Do not put your family member in this facility. Terrible issues (medication disbursement, hygiene issues, housekeeping issues and activities for residents). You will be very disappointed. Hard to find staff members. Extremely hard to get in touch with Executive Director or the Management team responsible for this community. Once Sodalis left it has gone downhill. Not one single employee works there anymore they all left.

I would not recommend this community to others. The staff and the executive staff really don't care they focus on getting in the door and then they just don't care about your loved one. Communication was very bad and I could not get a return call or email.

You should look elsewhere, I would not recommend this community to others. The communication was very poor, we had to connect with the regional director to get ahold of someone.

The management was inept. They promised activities and level of service that were never followed through with. There were some wonderful staff who were not treated well or given necessary resources and support by management. They were understaffed for the needs residents. The most concerning thing was that they were several medications errors with multiple residents. Unless things have changed, I would not recommend placing a loved one there.

This is the worst place for your LO. It looks great, but the owners and management does not care all they care about is their bottom line. Care givers and not trained at all, some of the care givers are really trying and do the best that they can, but without training it is not working. The food is the worst, they eat cold lunches and dinners. Tons of drama at this place!!! Please try and find a different place if you can...….